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Troubleshooting

111

Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. The service is free and can
be customized for content, format, and how frequently you receive
notifications.

To enroll for the Dell Technical Update service, go to

support.dell.com/technicalupdate

.

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the

Product Information Guide

.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 130 and run the Dell Diagnostics
before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE:

The Dell Diagnostics only operates on Dell computers.

Enter the system setup program, review your computer’s configuration
information, and ensure that the device you want to test displays in the
system setup program and is active (see "Using the System Setup Program" on
page 175).

Start the Dell Diagnostics from your hard drive or from your

Drivers and

Utilities

media (see "Drivers and Utilities Media" on page 13).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on
your hard drive.

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Содержание Inspiron 1000

Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Vostro 1000 Owner s Manual Model PP23LB ...

Страница 2: ...reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Vostro and Strike Zone are trademarks of Dell Inc Microsoft Outlook Vista and Windows are registered trademarks of Microsoft Corporation AMD Sempron Turion andcombinationsthereofaretrademarksofAdvancedMicroDevices Inc ENERGY STAR is a regis...

Страница 3: ... Left Side View 24 Right Side View 25 Back View 27 Bottom View 29 3 Setting Up Your Computer 31 Connecting to the Internet 31 Setting Up Your Internet Connection 31 Transferring Information to a New Computer 33 Microsoft Windows XP 33 Microsoft Windows Vista 36 Setting Up a Printer 37 Printer Cable 37 Connecting a USB Printer 37 ...

Страница 4: ... Microsoft Windows XP 42 Windows Vista 42 Using Both a Monitor and Your Computer Display 43 Microsoft Windows XP 43 Windows Vista 44 Using a Monitor as Your Primary Display 44 Microsoft Windows XP 44 Windows Vista 45 Using Catalyst Control Center 45 Launching Catalyst Control Center 46 5 Using the Keyboard and Touch Pad 47 Numeric Keypad 47 Key Combinations 48 System Functions 48 Battery 48 CD or ...

Страница 5: ...he Battery Charge 54 Dell QuickSet Battery Meter 54 Microsoft Windows Power Meter 55 Charge Gauge 55 Low Battery Warning 56 Conserving Battery Power 56 Power Management Modes 56 Configuring Power Management Settings 58 Accessing Power Options Properties 58 Charging the Battery 58 Replacing the Battery 59 Storing a Battery 60 7 Using Multimedia 61 Playing a CD or DVD 61 Adjusting the Volume 62 Adju...

Страница 6: ...or Blank 71 Media Memory Cards 72 Installing a Media Memory Card 72 Removing a Media Memory Card 73 9 Setting Up and Using Networks 75 Physically Connecting to a Network or Broadband Modem 75 Connecting a Network or Broadband Modem Cable 75 Setting Up a Network in the Microsoft Windows XP Operating System 76 Setting Up a Network in the Microsoft Windows Vista Operating System 76 Wireless Local Are...

Страница 7: ...Establish a Mobile Broadband Network Connection 82 Checking Your Dell Mobile Broadband Card 83 Microsoft Windows Firewall 83 10 Securing Your Computer 85 Security Cable Lock 85 Passwords 85 Computer Tracking Software 86 If Your Computer Is Lost or Stolen 86 11 Adding and Replacing Parts 89 Before You Begin 89 Recommended Tools 89 Turning Off Your Computer 89 Before Working Inside Your Computer 90 ...

Страница 8: ...ical Update Service 111 Dell Diagnostics 111 Dell Support Center 116 Dell Support 116 Dell PC TuneUp 117 Dell PC Checkup 118 Dell Network Assistant 118 DellConnect 118 Drive Problems 119 Optical drive problems 119 Hard drive problems 120 E Mail Modem and Internet Problems 121 Error Messages 123 ExpressCard Problems 128 IEEE 1394 Device Problems 128 ...

Страница 9: ...r Microsoft Windows operating system 131 A solid blue screen appears 132 Dell MediaDirect problems 132 Other software problems 133 Memory Problems 133 Network Problems 134 Mobile Broadband Wireless Wide Area Network WWAN 135 Power Problems 135 Printer Problems 137 Scanner Problems 138 Sound and Speaker Problems 138 No sound from integrated speakers 139 No sound from external speakers 139 No sound ...

Страница 10: ...blems 147 Restoring Your Microsoft Windows Vista Operating System 148 Using Windows Vista System Restore 149 Restoring the Computer to the Default Factory Configuration 151 Using the Operating System Media 152 Restoring Your Microsoft Windows XP Operating System 153 Using Microsoft Windows System Restore 154 Using Dell PC Restore 155 Using the Operating System Media 157 13 Dell QuickSet Features 1...

Страница 11: ... Using the System Setup Program 175 Viewing the System Setup Screens 176 Commonly Used Options 177 Cleaning Your Computer 179 Computer Keyboard and Display 179 Touch Pad 180 Mouse 180 Floppy Drive 181 CDs and DVDs 181 FCC Notice U S Only 182 FCC Class B 182 Macrovision Product Notice 183 Glossary 185 Index 203 ...

Страница 12: ...12 Contents ...

Страница 13: ...on My device documentation Notebook System Software NSS Drivers and Utilities Media Documentation and drivers are already installed on your computer You can use the media to reinstall drivers see Reinstalling Drivers and Utilities on page 144 To run the Dell Diagnostics see Dell Diagnostics on page 111 Readme files may be included on your media to provide last minute updates about technical change...

Страница 14: ...U S only Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram NOTE See the setup diagram that came with your computer What Are You Looking For Find It Here ...

Страница 15: ...umber and an Express Service Code Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support Use the product key on the License Label if you need to reinstall your operating system NOTE As an increased security measure the newly designed Microsoft Windows license label incorporates a miss...

Страница 16: ... white papers Downloads Certified drivers patches and software updates Dell Support Website support dell com NOTE Select your region or business segment to view the appropriate support site How to find information about my computer and its components How to connect to the Internet How to add user accounts for different people How to transfer files and settings from another computer Windows Welcome...

Страница 17: ...k Download Now 4 Select Drivers Downloads and click Go NOTE The support dell com user interface may vary depending on your selections How to use the Windows operating system How to work with programs and files How to personalize my desktop Windows Help and Support Center Microsoft Windows XP 1 Click the Start button and click Help and Support 2 Either select one of the topics listed or type a word...

Страница 18: ...ns your computer to its original operating state Dell PC Restore may not ship with your computer Operating System media If you received an Operating System media with your computer you can use it to restore your operating system For more information see Restoring Your Microsoft Windows Vista Operating System on page 148 or Restoring Your Microsoft Windows XP Operating System on page 153 After you ...

Страница 19: ... s video controller configuration 1 Access the Microsoft Windows Help and Support Center For instructions see Windows Help and Support Center on page 17 2 Under Pick a Task click Use Tools to view your computer information and diagnose problems 3 Under My Computer Information select Hardware From the My Computer Information Hardware screen you can view the type of video controller installed in you...

Страница 20: ...er Front View 1 display latch release 2 display latches 2 3 display 4 power button 5 device status lights 6 touch pad 7 speakers 2 8 touch pad buttons 9 keyboard 10 keyboard and wireless status lights 1 9 3 6 8 4 7 5 10 2 ...

Страница 21: ...ess the power button to turn on the computer or to enter or exit a power management mode See Power Management Modes on page 56 DEVICE STATUS LIGHTS Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer while the light is flashing Turns on steadily or ...

Страница 22: ... orange The battery charge is critically low TOUCH PAD Provides the functionality of a mouse Silk screening on the touch pad indicates scrolling capabilities SPEAKERS To adjust the volume of the integrated speakers press the media control buttons or speaker volume keyboard shortcuts For more information see Speaker Functions on page 49 TOUCH PAD BUTTONS Touch pad buttons provide the functionality ...

Страница 23: ...ve the keyboard indicate the following Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled Turns on when wireless networking is enabled To enable or disable wireless networking press Fn F2 9 A ...

Страница 24: ...cause a fire AIR VENT The computer uses fans to create airflow through the vents which prevents the computer from overheating NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device 1 air vent 2 secu...

Страница 25: ...rive in the optical drive bay For more information see Optical Drive on page 92 OPTICAL DRIVE TRAY EJECT BUTTON Press this button to eject a CD or DVD from the optical drive Right Side View 1 hard drive 2 ExpressCard slot 3 3 in 1 media memory card reader 4 audio connectors 2 5 USB connectors 2 3 4 5 2 1 ...

Страница 26: ... on page 69 3 IN 1 MEDIA MEMORY CARD READER Provides a fast and convenient way to view and share digital photos music and videos stored on a media memory card The 3 in 1 media memory card reader reads Secure Digital SD card SDIO and MultiMediaCard MMC digital media memory cards AUDIO CONNECTORS USB CONNECTORS Attach headphones or speakers to the connector Attach a microphone to the connector Conne...

Страница 27: ...rldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to help prevent damage to the cable 1 AC adapter connecto...

Страница 28: ...te activity for wired network communications For information on using the network adapter see the online network adapter documentation supplied with your computer To use the internal modem connect the telephone line to the modem connector For additional information on using the modem see the online modem documentation supplied with your computer Connect USB devices such as a mouse keyboard or prin...

Страница 29: ...RITY SCREW Secures the optical drive in the optical drive bay For more information see Optical Drive on page 92 BATTERY BAY LATCH RELEASE Releases the battery from the battery bay See Replacing the Battery on page 59 1 battery charge gauge 2 device security screw 3 battery bay latch release 4 battery 5 hard drive 6 modem memory module cover 7 fan 6 7 4 3 1 2 5 ...

Страница 30: ...53 HARD DRIVE Stores software and data For more information see Hard Drive on page 92 and Hard drive problems on page 120 MODEM MEMORY MODULE COVER Covers the compartment that contains the modem and the memory modules For more information see Modem on page 98 and Memory on page 95 FAN The computer uses a fan to create airflow through the vents which prevents the computer from overheating ...

Страница 31: ...e using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut 1 Save and close any open files and e...

Страница 32: ...complete the setup NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup Windows Vista NOTE Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one 1...

Страница 33: ...fer data such as E mail messages Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection or you can store it on removable media such as a writable CD for transfer to the new computer NOTE You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input output I O ports o...

Страница 34: ...me screen appears click Next 3 On the Which computer is this screen click New Computer Next 4 On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD Next 5 When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 On the old computer insert the Windows XP Operating ...

Страница 35: ...t create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 O...

Страница 36: ...ter click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer...

Страница 37: ...technical assistance refer to the printer owner s manual or contact the printer manufacturer Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer and computer If you purchased a printer cable at the same time you purchased y...

Страница 38: ...he Microsoft Windows XP operating system and the Add New Hardware Wizard window appears click Cancel If your computer is running the Windows Vista operating system click the Windows Vista Start button and click Network Add a printer to start the Add Printer Wizard 6 Install the printer driver if necessary See the documentation that came with your printer 1 USB connector on computer 2 USB printer c...

Страница 39: ...ss of different devices NOTICE Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes When lightning occurs in your area disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet Many surge protectors have a telephone jack for modem protection See the surge protector document...

Страница 40: ... surge protection A UPS protects against power fluctuations and interruptions UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted The battery charges while AC power is available See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories UL ...

Страница 41: ...ghtness on the integrated display only not on an external monitor Press Fn and the down arrow key to decrease brightness on the integrated display only not on an external monitor Using a Projector When you start the computer with an external device such as an external monitor or projector attached and turned on the image may appear on either the computer display or the external device Press Fn F8 ...

Страница 42: ...owing section that corresponds to the operating system your computer is using Microsoft Windows XP 1 Click Start Settings Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 In the Display Properties window click the Settings tab 5 Try different settings for Color quality and S...

Страница 43: ...form the steps in the following section that corresponds to the operating system your computer is using Microsoft Windows XP 1 Connect the external monitor TV or projector to the computer 2 Click Start Settings Control Panel 3 Under Pick a category click Appearance and Themes 4 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 5 In the Display ...

Страница 44: ...he Extend the desktop onto this monitor check box and then click Apply 4 Click OK to close the Display Settings window To disable extended desktop mode 1 In the Display Settings window click the Settings tab 2 Click the monitor 2 icon uncheck the Extend the desktop onto this monitor option and then click Apply Using a Monitor as Your Primary Display To swap your primary and secondary display desig...

Страница 45: ...rdware and software The Catalyst Control Center optimizes your graphics settings enables or disables connected graphics devices and changes the orientation of your desktop Many of the features show you a preview of the changes before they are applied NOTE Microsoft NET 1 1 or 2 0 must be installed to support the full functionality of the Catalyst Control Center The Catalyst Control Center provides...

Страница 46: ...nter ATI Catalyst Control Center Using the Desktop Shortcut When you install the Catalyst Control Center the setup wizard provides an option to place a shortcut on the desktop If you select this option you can double click the desktop shortcut to start the Catalyst Control Center Using Hot Keys You can press the predefined combination of keys Ctrl Alt c to launch Catalyst Control Center or you can...

Страница 47: ...al keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol press Fn and the desired key after enabling the keypad To enable the keypad press Fn Num Lk The light indicates that the keypad is active To disable the keypad press Fn Num Lk again 9 ...

Страница 48: ...ojector only both display and projector and so on Highlight the desired icon to switch the display to that option Fn and up arrow key Increases brightness on the integrated display only not on an external monitor Fn and down arrow key Decreases brightness on the integrated display only not on an external monitor Fn Esc Activates a power management mode You can reprogram this keyboard shortcut to a...

Страница 49: ...egrated speakers and external speakers if attached Fn End Enables and disables the integrated speakers and external speakers if attached Windows logo key and m Minimizes all open windows Windows logo key and Shift m Restores all minimized windows This command functions as a toggle to restore maximize all windows previously minimized with the use of the Windows logo key and m key combination Window...

Страница 50: ...object and lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button To select and move or drag an object position the cursor on the object and tap twice on the touch pad On the second tap leave your finger on the touch pad and move the selected object by sliding your finger over the surface To double click an object position the cursor on the object and...

Страница 51: ...m must be able to use the touch pad scroll feature Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust its settings 1 Open the Control Panel click Printers and Other Hardware and then click Mouse For information about the Control Panel see the Windows Help and Support Center To access the Help and Support Center see Windows Help and Support Center o...

Страница 52: ...52 Using the Keyboard and Touch Pad ...

Страница 53: ...ol Panel click Power Options and then click the Power Meter tab NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer Battery operating time varies depending on operating conditions Operating time is significan...

Страница 54: ...advice on disposing of a lithium ion battery See Battery Disposal in the Product Information Guide CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 65 C 149 F Keep the battery away from children Handle damaged or leaking batteries with extreme care Damaged batteries may leak and cause per...

Страница 55: ...y health That is a battery can show a status of charged but maintain a reduced charge capacity health Check the Battery Charge To check the battery charge press and release the status button on the battery charge gauge to illuminate the charge level lights Each light represents approximately 20 percent of the total battery charge For example if four of the lights are on the battery has 80 percent ...

Страница 56: ...harged Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time See Power Management Modes on page 56 for more information about standby and hibernate modes Select options to optimize your computer s power usage These options can also be set to change when you press the power button close the display or press Fn Esc See Configuring Power ...

Страница 57: ... copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits hibernate mode it returns to the same operating state it was in before entering hibernate mode NOTICE You cannot remove devices or undock your computer while your computer is in hibernate mode Your computer enters hibernate mode if the battery charge level becomes critical...

Страница 58: ...he taskbar and click Help Accessing Power Options Properties Windows XP Click the Start button point to Control Panel Performance and Maintenance and then click Power Options Windows Vista Click the Windows Vista Start button click Control Panel click System and Maintenance and then click Power Options Charging the Battery When you connect the computer to an electrical outlet or install a battery ...

Страница 59: ...m the wall connector and computer and remove any other external cables from the computer NOTICE You must remove all external cables from the computer to avoid possible connector damage CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer do not ...

Страница 60: ...oring a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully see Charging the Battery on page 58 before you use it 1 battery bay latch release 2 battery 2 1 ...

Страница 61: ...D or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTE Do not move the computer when you are playing CDs or DVDs Press the eject button on the front of the drive 1 Press the eject button on the front of the drive 2 Pull out the tray 1 CD DVD tray 1 ...

Страница 62: ...eakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to Programs Accessories Entertainment or Multimedia and then click Volume Control 2 In the Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Adj...

Страница 63: ...igitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for...

Страница 64: ...ects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrit...

Страница 65: ... software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 ...

Страница 66: ...peakers are muted you do not hear the CD or DVD playing 1 Open the Volume Control window 2 Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window The Volume Meter displays the current volume level including mute on your computer Either click the QuickSet ic...

Страница 67: ... display properties Microsoft Windows XP 1 Click Start Control Panel Appearance and Themes 2 Under Pick a task click Change the screen resolution Under Screen resolution click and drag the bar to reduce the resolution setting 3 In the drop down menu under Color quality click Medium 16 bit and click OK Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button click Control Pan...

Страница 68: ...68 Using Multimedia ...

Страница 69: ... mm card only fits into a 54 mm card slot See Specifications on page 167 for information on supported ExpressCards NOTE An ExpressCard is not a bootable device ExpressCard Blanks Your computer shipped with a plastic blank installed in the ExpressCard slot Blanks protect unused slots from dust and other particles Save the blank for use when no ExpressCard is installed in the slot blanks from other ...

Страница 70: ...ard orientation is not clear see the documentation that came with the card CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide To install an ExpressCard 1 Hold the card with the top side of the card facing up The latch may need to be in the in position before you insert the card 2 Slide the card into the slot until the card...

Страница 71: ...Information Guide NOTICE Use the ExpressCard configuration utility click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Press the release latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a sec...

Страница 72: ... detects the card Media memory cards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product I...

Страница 73: ...n any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Use the media memory card configuration utility click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Press the card in to release it from the card rea...

Страница 74: ...74 Using Cards ...

Страница 75: ...t Windows XP and Microsoft Windows Vista operating systems provide wizards to help guide you through the process of networking computers Connecting a Network or Broadband Modem Cable Before you connect your computer to a network that is not wireless the computer must have a network adapter installed and a network cable connected to it To connect a network cable 1 Connect the network cable to the n...

Страница 76: ...directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 SP2 2 Complete the checklist 3 Return to the Network Setup Wizard and follow the instructions in the wizard Setting Up a Network in the Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button and then click Connect To Set up a connection or network 2 Select an option under Choos...

Страница 77: ...odem that is connected and working A wireless router or access point A wireless network card for each computer that you want to connect to your WLAN A network cable with the network RJ 45 connector Checking Your Wireless Network Card Depending on what you selected when you purchased your computer the computer has a variety of configurations To confirm that your computer has a wireless network card...

Страница 78: ...w WLAN Using a Wireless Router and a Broadband Modem 1 Contact your Internet service provider ISP to obtain specific information about the connection requirements for your broadband modem 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection see Connecting a Network or Broadband Modem Cable on page 75 3 Install any sof...

Страница 79: ... at least 2 minutes for the broadband modem to stabilize After 2 minutes proceed to step 12 12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize After 2 minutes proceed to the step 13 13 Start your computer and wait until the boot process completes 14 See the documentation that came with your wireless router to do the following in order to set up the...

Страница 80: ...etwork Card on page 77 Determining the Wireless Network Device Manager Depending on the software installed on your computer different wireless configuration utilities may manage your network devices Your wireless network card s client utility The Windows XP or Windows Vista operating system To determine which wireless configuration utility is managing your wireless network card in Windows XP 1 Cli...

Страница 81: ...pop up notifies you that your computer is connected to that network Thereafter whenever you log on to your computer within the range of the wireless network that you selected the same pop up notifies you of the wireless network connection NOTE If you select a secure network you must enter a WEP or WPA key when prompted Network security settings are unique to your network Dell cannot provide this i...

Страница 82: ... a Wireless Wide Area Network WWAN is a high speed digital cellular network that provides Internet access over a much wider geographical area than a WLAN which typically covers only from 100 to 1000 feet Your computer can maintain Mobile Broadband network access as long as the computer is within a cellular data coverage zone Contact your service provider for coverage of a high speed digital cellul...

Страница 83: ...guration see one of the following Your order confirmation Microsoft Windows Help and Support Center To check your Mobile Broadband card in the Windows Help and Support Center 1 Click Start Help and Support Use Tools to view your computer information and diagnose problems Under Tools click My Computer Information Find information about the hardware installed on this computer On the My Computer Info...

Страница 84: ...sing Networks NOTE Enabling Windows Firewall does not reduce the need for virus checking software For more information click Start Control Panel Security Windows Firewall or see Windows Help and Support Center on page 17 ...

Страница 85: ...t on your computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot on your computer Passwords Passwords prevent unauthorized access to your computer When you first start your computer you must assign a primary password at the prompt If you do not enter a password within 2 minutes the ...

Страница 86: ...rds contact Dell see Contacting Dell on page 165 For your protection Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer Computer Tracking Software Computer tracking software may enable you to locate your computer if it is lost or stolen The software is optional and may be purchased when you order your computer or you c...

Страница 87: ...ss and phone number of the law enforcement agency to which you reported the missing computer If possible give the name of the investigating officer The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen If someone calls Dell for technical assistance and gives your Service Tag the computer is identified automatically...

Страница 88: ...88 Securing Your Computer ...

Страница 89: ...e replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update see the Dell Support website at support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open f...

Страница 90: ...connect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are cor...

Страница 91: ...m the bay 5 Press the power button to ground the system board 6 Remove any installed cards from the ExpressCard slot see Removing an ExpressCard or Blank on page 71 and the 3 in 1 media memory card reader see Removing a Media Memory Card on page 73 7 Close the display and turn the computer upside down on a flat work surface 8 Remove the hard drive see Hard Drive on page 92 1 battery bay latch rele...

Страница 92: ...ty screw 3 Insert a scribe into the notch and push it to the side to release the drive from the bay 4 Slide the drive out of the bay Hard Drive CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 o...

Страница 93: ... compatibility or provide support for hard drives from sources other than Dell NOTE If you are installing a hard drive from a source other than Dell you need to install an operating system drivers and utilities on the new hard drive See Restoring Your Microsoft Windows Vista Operating System on page 148 and Reinstalling Drivers and Utilities on page 144 To replace the hard drive in the hard drive ...

Страница 94: ...he drive into place If you use excessive force you may damage the connector 5 Slide the hard drive into the bay until it is fully seated 6 Replace and tighten the hard drive screws 7 Install the operating system for your computer See Restoring Your Microsoft Windows Vista Operating System on page 148 8 Install the drivers and utilities for your computer See Reinstalling Drivers and Utilities on pa...

Страница 95: ... information on the memory supported by your computer Install only memory modules that are intended for your computer NOTE Memory modules purchased from Dell are covered under your computer warranty 1 Follow the procedures in Before You Begin on page 89 2 Turn the computer over loosen the captive screws on the memory module cover and then remove the memory module cover NOTICE To prevent damage to ...

Страница 96: ...mory module connector until the module pops up b Remove the module from the connector NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure 4 Ground yourself and install the new memory module a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degre...

Страница 97: ...tlet 7 Reinstall the hard drive See Hard Drive on page 92 8 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer In the Microsoft Windows XP operating system right click the My Computer icon on your desktop Click Properties General In the Microsoft Windows...

Страница 98: ...time that you ordered your computer the modem is already installed 1 Follow the procedures in Before You Begin on page 89 2 Turn the computer over loosen the captive screws on the modem cover and then remove the modem cover 3 Remove the existing modem a Remove the modem screw b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the m...

Страница 99: ...ion If you feel resistance check the connector and realign the card b Align the modem with the screw holes and press the modem down into the connector on the system board c Replace the screw that secures the modem to the system board 5 Replace the modem cover 1 modem screw 2 modem pull tab 3 modem connector on system board 4 modem 5 modem cable 1 2 4 3 5 ...

Страница 100: ...t remove the battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 89 2 Remove the hinge cover a Open the display all the way 180 degrees so that it lies flat against your work surface NOTICE To avoid damage to the hinge cover do not lift the cover on both sides simultaneously b Insert a scribe into the indent to lift the hing...

Страница 101: ...sing a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 89 2 Open the display 3 Remove the hinge cover See Hinge Cover on page 1...

Страница 102: ...y forward to allow access to the keyboard connector c To release the keyboard cable from the keyboard connector on the system board rotate the plastic bar on the keyboard connector to the front of the computer NOTICE To avoid scratching the palm rest when replacing the keyboard hook the tabs along the front edge of the keyboard into the palm rest and then press on the right edge near the top to sn...

Страница 103: ...e to the system board you must remove the battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 89 2 Remove the hinge cover See Hinge Cover on page 100 3 Remove the keyboard See Keyboard on page 101 4 If a Mini Card is not already installed go to step 5 If you are replacing a Mini Card remove the existing card a Disconnect the...

Страница 104: ...rs are keyed to ensure correct insertion If you feel resistance check the connectors on the card and on the system board and realign the card 5 Install the replacement Mini Card a Insert the Mini Card connector into the system board connector at a 45 degree angle and then press the other end of the Mini Card down into the securing tabs until the card clicks into place 1 metal securing tab 2 Mini C...

Страница 105: ...arts 105 NOTICE To avoid damage to the Mini Card never place cables under the card b Connect the two antenna cables to the Mini Card black cable to the connector labeled aux and the white cable to the connector labeled main ...

Страница 106: ...periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 89 2 Remove the hinge cover See Hinge Cover on page 100 3 Remove the keyboard See Keyboard on page 101 1 sy...

Страница 107: ...uct Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begi...

Страница 108: ...le channel 8 Lift the display away from the computer NOTICE The standby switch is fragile and easily broken Avoid knocking the switch when removing and replacing the display 1 screws 2 2 display cable 3 display cable pull tab 4 captive grounding wire screw 5 antenna cables 2 6 standby switch 7 display cable connector on system board 8 display cable channel 2 3 5 1 4 7 8 6 ...

Страница 109: ... replace the display ensure that the display cable is lying flat in the display cable channel and securely tucked underneath the tabs Also ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip ...

Страница 110: ...110 Adding and Replacing Parts ...

Страница 111: ...lem with your computer perform the checks in Lockups and Software Problems on page 130 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTE The Dell Diagnostics only operates on Dell computers Enter the system setup program review your computer s configuration information and ensure that the device you...

Страница 112: ...TE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities media The computer runs the Pre boot System Assessment PSA a series of initial tests of your system board keyboard display memory and hard drive During the assessment answer any questions that appear If failures are detected the computer stops and beeps To st...

Страница 113: ...ice menu use the up and down arrow keys to highlight CD DVD CD RW and then press Enter NOTE The Quickboot feature changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in the system setup program 4 Select the Boot from CD ROM option from the menu that appears and then press Enter 5 Type 1 to start the Drivers and Utilities menu...

Страница 114: ...one memory test Test System Run System Diagnostics Exit Exit the Diagnostics Option Function Express Test Performs a quick test of system devices The test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of system devices The test typically takes an hou...

Страница 115: ...ptom Tree option Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all dev...

Страница 116: ... specific to your computer are available under Drivers Downloads Upgrades and System Information The top of the Dell Support Center home page displays your computer s model number along with its Service Tag Express Service code and warranty expiration details When permissions are given to Dell to use your Service Tag additional details about your computer such as available memory disk space instal...

Страница 117: ...he software Dell PC TuneUp The automated or monthly version of Dell PC TuneUp allows you to choose the day and time of the month you want your computer tuned up A typical tune up includes hard drive defragmentation removal of unwanted and temporary files updated security settings verification of good restore points and other maintenance activities designed to improve computer performance and secur...

Страница 118: ...ted setup alerting and device status Simplified tracking of networked devices through a visual display of network status Proactive troubleshooting and repair of network problems Tutorials setup wizards and frequently asked questions FAQs to enhance understanding of networking principles To access Dell Network Assistant 1 Click the Dell Support Center icon on your computer s desktop 2 Click Self He...

Страница 119: ...remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another floppy disk CD or DVD to eliminate the possibility that the original media is defective Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 179 ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTI...

Страница 120: ... end into the eject hole at the front of the drive then push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops The drive makes an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running Ensure that the disc is inserted properly Hard drive problems ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may...

Страница 121: ...tlook Express click Tools Options Security 2 Click Do not allow attachments to remove the check mark as needed CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem the jack has either a green label or a connector shaped icon next to it En...

Страница 122: ...onses the modem is operating properly Windows Vista 1 Click the Windows Vista Start button Control Panel Hardware and Sound Phone and Modem Options Modems 2 Click the COM port for your modem Properties Diagnostics Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure ...

Страница 123: ...d correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 165 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer see Drive Problems on page 119 DATA ERROR The hard drive cannot read the data see Drive Problems on page...

Страница 124: ...stall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 111 HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see Hard Drive on page 92 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart ...

Страница 125: ...r test in the Dell Diagnostics see Dell Diagnostics on page 111 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see Dell Diagnostics on page 111 LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT DellMediaDirect cannot verify the...

Страница 126: ...OOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell see Contacting Dell on page 165 NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 111 NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program th...

Страница 127: ... Diagnostics on page 111 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program then immediately exit the program see Using the System Setup Program on page 175 If the message reappears contact Dell see Contacting Dell on page 16...

Страница 128: ...ZED BY WINDOWS Double click the Safely Remove Hardware icon in the Windows taskbar Some cards do not support this feature If the card supports this Windows feature the card will be listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED EXPRESSCARD Contact Dell see Contacting Dell on page 165 Also for Mobile Broadband WWAN ExpressCards see Mobile Broadband Wireless Wide Area Network WWAN on page 135 IF Y...

Страница 129: ...keyboard the integrated keyboard remains fully functional External Keyboard problems NOTE When you attach an external keyboard the integrated keyboard remains fully functional CHECK THE KEYBOARD CABLE Shut down the computer disconnect the keyboard cable and check it for damage then firmly reconnect the cable If you are using a keyboard extension cable disconnect it and connect the keyboard directl...

Страница 130: ...e Dell Diagnostics on page 111 If the tests indicate a defective external keyboard contact Dell see Contacting Dell on page 165 Unexpected characters DISABLE THE NUMERIC KEYPAD Press Num Lock to disable the numeric keypad if numbers are displayed instead of letters Verify that the numbers lock light is not lit Lockups and Software Problems CAUTION Before you begin any of the procedures in this sec...

Страница 131: ...Click to select the program that is no longer responding 4 Click End Task NOTE The chkdsk program may run when you restart the computer Follow the instructions on the screen CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program Software usually includes installation instructions in its documentation or on a floppy disk or CD A program is designed for an earlier Mic...

Страница 132: ...rive with your computer this software should already be installed VIDEO QUALITY PROBLEMS Turn off the Use Hardware Acceleration option This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files CANNOT PLAY SOME MEDIA FILES Because Dell MediaDirect provides access to media files outside the Window...

Страница 133: ...K UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infe...

Страница 134: ...Memory on page 95 Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Memory on page 95 Run the Dell Diagnostics see Dell Diagnostics on page 111 Network Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE NETWORK ...

Страница 135: ...ity double click the icon located in the taskbar at the lower right corner of your screen If your ExpressCard is not a Dell branded card see the manufacturer s instructions for your card CHECK NETWORK CONNECTION STATUS IN THE DELL MOBILE BROADBAND CARD UTILITY Double click the icon to launch the Dell Mobile Broadband Card Utility Check the status in the main window No card detected Restart the com...

Страница 136: ...let the battery and computer cool to room temperature If the battery status light rapidly flashes amber the battery may be defective See Contacting Dell on page 165 CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0 C 32 F the computer will not start TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE A...

Страница 137: ...LET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click Start Control Panel Printers and Other Hardware View installed printers or fax printers 2 If the printer is listed right click the printer icon 3 Click Properties Ports For a parallel printer ensure that the Print to the following por...

Страница 138: ... for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS Windows XP 1 Click Start Control Panel Printers and Other Hardware Scanners and Cameras 2 If your scanner is listed Windows recognizes the scanner Windows Vista 1 Click the Windows Vista Start button Control Panel Hardwar...

Страница 139: ...n in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE ...

Страница 140: ...E CONTROL IS STUCK IN THE SLOT Check that you have not incorrectly stored the remote control into a non Express Card slot Contact Dell Technical Support for removing it Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS Windows XP 1 Click Start Control Panel Mouse 2 Adjust the settings as needed Windows Vista 1 Click the Windows Vista Start button Control Panel Hardware and Sound Mouse 2 Adj...

Страница 141: ...ideo and Display Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the display is blank NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your...

Страница 142: ...ances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click Start Control Panel Appearance and Themes 2 Click the area you want to change or click the Display icon 3 Try different settings for Color quality and Screen resolution Windows Vista 1 Click the Windows Vista Start button Contr...

Страница 143: ...rograms that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE Your Drivers and Utilities media may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate f...

Страница 144: ...on point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities on page 144 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities media provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work corr...

Страница 145: ... Device Driver Rollback or System Restore see Restoring Your Microsoft Windows Vista Operating System on page 148 does not resolve the problem reinstall the driver from your Drivers and Utilities media 1 With the Windows desktop displayed insert your Drivers and Utilities media If this is your first time to use your Drivers and Utilities media continue to step 2 If not proceed to step 5 2 When the...

Страница 146: ...r is not required by your operating system Manually Reinstalling Drivers NOTE If your computer has a Consumer IR port and you are reinstalling a Consumer IR driver you must first enable the Consumer IR port in the system setup program see Using the System Setup Program on page 175 before continuing with the driver installation see Reinstalling Drivers and Utilities on page 144 For information abou...

Страница 147: ...river software 6 Click Browse and browse to the location to which you previously copied the driver files 7 When the name of the appropriate driver appears click the name of the driver OK Next 8 Click Finish and restart your computer Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured you can u...

Страница 148: ...t Windows Vista Operating System You can restore your Windows Vista operating system in the following ways Windows Vista includes the Backup and Restore Center to create backups of important files on your computer or to back up the entire hard drive You can then restore your operating system or files if needed Microsoft Windows System Restore returns your hard drive to an earlier operating state w...

Страница 149: ...Windows Vista Start button Help and Support NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point You can either automatically or manually create a restore poi...

Страница 150: ...AC dialog box asking for permission to run the application 4 Click Next in the System Restore window to view the most recent restore points in chronological order 5 Select the Show restore points older than 5 days check box to view the complete list of restore points 6 Select a restore point Try to restore from the most recent restore point If this restore point fails to correct the problem try th...

Страница 151: ...ion of the Windows operating systems NOTICE When you restore the computer to the default factory configuration all data on the hard drive is deleted Before performing this procedure back up personal files If you do not back up personal files the data is lost 1 Restart the computer To do this click the Windows Vista Start button Restart 2 As the computer restarts press F8 until the Advanced Boot Op...

Страница 152: ...was in before you installed the new device driver see Using Microsoft Windows System Restore on page 154 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following items Dell Operating System media Dell Drivers an...

Страница 153: ...to the devices specified in the system setup program 5 When the boot device list appears highlight CD DVD CD RW Drive and then press Enter 6 Press any key to Boot from CD ROM 7 Follow the instructions on the screen to complete the installation NOTE You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive You need the installation software to reinstall Dell MediaDirect See C...

Страница 154: ...document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Starting System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start All Programs A...

Страница 155: ...rs Use Dell PC Restore only as the last method to restore your operating system These options restore your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so...

Страница 156: ... computer It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer operating system to its original state 1 Log on to the computer as a local administrator 2 In Microsoft Windows Explorer go to c dell util...

Страница 157: ...was in before you installed the new device driver see Using Microsoft Windows System Restore on page 154 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following items Dell Operating System media Dell Drivers an...

Страница 158: ...iately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 5 When the boot device list appears highlight CD DVD CD RW ...

Страница 159: ...s of settings Network connectivity Power management Display System information Depending on what you want to do in QuickSet you can start it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help ...

Страница 160: ...160 Dell QuickSet Features ...

Страница 161: ...s Packing the Computer Remove any external devices attached to the computer and store them in a safe place Remove any cables attached to installed PC Cards and remove any extended PC Cards See Using Cards on page 69 Fully charge the main battery and any spare batteries that you plan to carry with you Shut down the computer Disconnect the AC adapter NOTICE When the display is closed extraneous item...

Страница 162: ...ur computer to maximize battery operating time To disable wireless activity press Fn F2 Consider changing your power management options see Configuring Power Management Settings on page 58 to maximize battery operating time If you are traveling internationally carry proof of ownership or of your right to use the computer if it is company owned to speed your passage through customs Investigate the ...

Страница 163: ...machine or have it hand inspected Ensure that you have a charged battery available in case you are asked to turn on the computer Prior to entering the airplane verify that using a computer is permitted Some airlines forbid the use of electronic devices during flight All airlines forbid the use of electronic devices during takeoff and landing ...

Страница 164: ...164 Traveling With Your Computer ...

Страница 165: ...lability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on you...

Страница 166: ...166 Contacting Dell ...

Страница 167: ...m Information System chip set ATI RS485M SB600 Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address bus width 40 bits Flash EPROM 1 MB Graphics bus Internal PCI bus 32 bits ExpressCard ExpressCard controller ATI SB600 ExpressCard connector one ExpressCard slot 54 mm Cards supported ExpressCard 54 54 mm 1 5 V and 3 3 V ExpressCard connector size 26 pins ...

Страница 168: ...30 55 mm x 28 9 mm x 4 55 mm Memory Memory module connector two SODIMM connectors Memory module capacities 256 MB 512 MB 1 GB Memory type 1 8 V SODIMM DDR 2 Minimum memory 256 MB Maximum memory 2 GB Ports and Connectors Audio microphone connector stereo headphone speakers connector Mini Card one Type IIIA Mini Card slot Modem RJ 11 port Network adapter RJ 45 port USB four 4 pin USB 2 0 compliant c...

Страница 169: ... with 256 MB of system memory or 224 MB of shared memory with 512 MB of system memory LCD interface LVDS Audio Audio type two channel high definition audio codec Audio controller Sigmatel STAC9200 Codec Stereo conversion 24 bit analog to digital and digital to analog Interfaces Internal Azalia High Definition Audio External microphone in connector stereo headphones speakers connector Speaker two 8...

Страница 170: ...13 0 inches Diagonal 391 2 mm 15 4 inches Maximum resolution 1280 x 800 at 262 144 colors Refresh rate 60 Hz Operating angle 0 closed to 180 Viewing angles Horizontal 40 minimum Vertical 10 30 minimum Pixel pitch 15 4 inch 0 259 mm Controls brightness can be controlled through keyboard shortcuts see Display Functions on page 48 ...

Страница 171: ...7 inch rectangle Battery Type 9 cell smart lithium ion 6 cell smart lithium ion 4 cell smart lithium ion when available Dimensions Depth 60 1 mm 2 37 inches 9 cell 49 mm 1 93 inches 6 cell 49 mm 1 93 inches 4 cell when available Height 24 mm 0 94 inch Width 206 8 mm 8 14 inches Weight 0 48 kg 1 06 lb 9 cell 0 32 kg 0 7 lb 6 cell 0 25 kg 0 55 lb 4 cell when available Voltage 11 1 VDC 6 cell and 9 c...

Страница 172: ...r more information on battery life Life span approximate 300 discharge charge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 60 C 40 to 140 F Coin cell battery CR 2032 AC Adapter Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 50 60 Hz Output current 4 34 A maximum at 4 second pulse 3 34 A continuous Output power 65 W Rated output voltage 19 5 1 0 VDC D...

Страница 173: ...F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 9 GRMS Storage 1 3 GRMS Maximum shock NOTE Maximum shock is measured with hard drive in head parked position and a 2 ms half sine pulse for operating and is also measured with hard d...

Страница 174: ...Specifications Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71 04 1985 Environmental continued ...

Страница 175: ...or change user selectable features for example your computer password To verify information about the computer s current configuration such as the amount of system memory After you set up the computer run the system setup program to familiarize yourself with your system configuration information and optional settings You may want to write down the information for future reference The system setup ...

Страница 176: ...ght the item and see the Help area on the screen On each screen the system setup options are listed at the left To the right of each option is the setting or value for that option You can change settings that appear as white type on the screen Options or values that you cannot change because they are determined by the computer appear less bright The upper right corner of the screen displays help i...

Страница 177: ...atures that define the configuration of your computer Scroll up and down the list by using the up and down arrow keys As an option is highlighted the Item Specific Help window displays more information about that option and the option s current and available settings If the option is configurable you can press Enter to view or change options for that setting Item Specific Help This field contains ...

Страница 178: ...s that are preceded by a number are bootable During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the devic...

Страница 179: ...of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Display CAUTION Before you clean your computer disconnect the computer from the electrical outlet and remove any installed batteries Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Use ...

Страница 180: ...e your computer or keyboard Touch Pad 1 Shut down and turn off your computer See Turning Off Your Computer on page 89 2 Disconnect any attached devices from the computer and from their electrical outlets 3 Remove any installed batteries See Using a Battery on page 53 Moisten a soft lint free cloth with water and wipe it gently across the surface of the touch pad Do not allow water from the cloth t...

Страница 181: ... NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppies to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and foll...

Страница 182: ...C Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation NOTICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits are designed to pro...

Страница 183: ...ct incorporates copy protection technology that is protected by U S and foreign patents including patent numbers 5 315 448 and 6 836 549 and other intellectual property rights The use of Macrovision s copy protection technology in the product must be authorized by Macrovision Reverse engineering or disassembly is prohibited Product name Dell Vostro 1000 Model number PP23LB Company name Dell Inc Wo...

Страница 184: ...184 Appendix ...

Страница 185: ... smooth true color video image because of the faster interface between the video circuitry and the computer memory AHCI Advanced Host Controller Interface An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing NCQ and hot plug ALS ambient light sensor A feature that helps to control display brightness antivirus softw...

Страница 186: ...irus ensure that you always have a bootable CD DVD or floppy disk available Your Drivers and Utilities media is an example of bootable media bps bits per second The standard unit for measuring data transmission speed BTU British thermal unit A measurement of heat output bus A communication pathway between the components in your computer bus speed The speed given in MHz that indicates how fast a bu...

Страница 187: ... time and system setup options COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Consumer IR Port A port on the front of the computer that allows certain software applications to be controlled by the Dell Travel Remote in some systems In other systems this port allows you to transfer data between t...

Страница 188: ...eplication cable management and security features to adapt your notebook to a desktop workspace DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop network enterprise and Internet environments domain A group of computers programs and devices on a network that are administered as a unit with common rules and...

Страница 189: ...proves performance EIDE enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives EMI electromagnetic interference Electrical interference caused by electromagnetic radiation ENERGY STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that pro...

Страница 190: ...ng communications related regulations that state how much radiation computers and other electronic equipment can emit fingerprint reader A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer folder A term used to describe space on a disk or drive where files are organized and grouped Files in a folder can be viewed and ordered in various w...

Страница 191: ...e memory information that was saved to the hard drive is automatically restored HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to the Internet Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks s...

Страница 192: ...vice IrDA Infrared Data Association The organization that creates international standards for infrared communications IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP I...

Страница 193: ...t equals 1 048 576 bytes 1 MB equals 1024 KB When used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sec megabytes per second One million bytes per second This measurement is typically used for data transfer ratings media bay A bay that supports devices such as optical drives a second battery or a Dell TravelLite module memory A temporary data storage area inside y...

Страница 194: ...that equals one thousandth of a second Access times of storage devices are often measured in ms N network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC See network adapter notification area The section of ...

Страница 195: ...PIO programmed input output A method of transferring data between two devices through the processor as part of the data path pixel A single point on a display screen Pixels are arranged in rows and columns to create an image A video resolution such as 800 x 600 is expressed as the number of pixels across by the number of pixels up and down Plug and Play The ability of the computer to automatically...

Страница 196: ...s vertical frequency The higher the refresh rate the less video flicker can be seen by the human eye resolution The sharpness and clarity of an image produced by a printer or displayed on a monitor The higher the resolution the sharper the image RFI radio frequency interference Interference that is generated at typical radio frequencies in the range of 10 kHz to 100 000 MHz Radio frequencies are a...

Страница 197: ...l for customer service or technical support setup program A program that is used to install and configure hardware and software The setup exe or install exe program comes with most Windows software packages Setup program differs from system setup shortcut An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and do...

Страница 198: ...y installed in the computer S video TV out A connector used to attach a TV or digital audio device to the computer SXGA super extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 1024 SXGA super extended graphics array plus A video standard for video cards and controllers that supports resolutions up to 1400 x 1050 system board The main ci...

Страница 199: ...or a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket on your computer or in to a multi port hub that plugs in to your com...

Страница 200: ... on the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system If the computer is infected the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated V volt The measurement of electric potential or electromotive force One V appears across a resistance of 1 ohm when a cu...

Страница 201: ...r connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket Zip A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file which has a filename extension of exe You can unzip a self extrac...

Страница 202: ...202 Glossary ...

Страница 203: ... 29 blanks ExpressCards 69 removing 71 73 boot sequence 178 brightness adjusting 41 C CardBus technology ExpressCards 69 media memory cards 72 carnet 162 CD CD RW drive problems 120 drive problems 119 CDs 63 about 63 operating system 18 playing 61 Check Disk 120 cleaning touch pad 180 coin cell battery replacing 106 computer crashes 131 132 protecting 86 restore to previous operating state 154 slo...

Страница 204: ...ll Support Center 116 DellConnect 118 device status lights 21 diagnostics Dell 111 display adjusting brightness 41 description 21 dual display operation 43 primary and secondary 44 removing 107 switching the video image 41 display latch 21 documentation End User License Agreement 14 online 16 Product Information Guide 14 regulatory 14 safety 14 warranty 14 drivers about 143 identifying 143 reinsta...

Страница 205: ...Settings Transfer Wizard 33 firewall Windows XP 83 floppy drive connecting to a USB connector 26 28 H hard drive description 26 30 problems 120 replacing 92 returning to Dell 94 hardware Dell Diagnostics 111 Hardware Troubleshooter 147 Help and Support Center 17 help file Windows Help and Support Center 17 hibernate mode 57 hinge cover removing 100 I IEEE 1394 connector description 26 problems 128...

Страница 206: ...ving 73 slots 72 types 72 memory installing 95 removing 96 memory module cover 30 messages error 123 Microsoft Windows label 15 Mini Card installing 103 Mobile Broadband network connections 82 See also wireless switch Mobile Broadband WWAN problems 134 modem installing 98 modem connector description 28 monitor switching the video image 41 monitor See display N network firewall 83 installing WLAN M...

Страница 207: ...t conditions 135 power management conserving battery power 56 printer cable 37 connecting 37 problems 137 setting up 37 USB 37 problems blue screen 132 CD drive 119 CD RW drive 120 computer crashes 131 132 computer does not start up 130 computer stops responding 131 Dell Diagnostics 111 Dell MediaDirect 132 drives 119 DVD drive 119 error messages 123 hard drive 120 IEEE 1394 connector 128 keyboard...

Страница 208: ...128 safety instructions 14 scanner problems 138 screen See display security cable slot description 24 Service Tag 15 software problems 131 133 software and hardware incompatibilities 147 sound problems 138 volume 138 speakers description 22 problems 138 volume 138 specifications 167 spyware 122 133 standby mode about 56 stolen computer 86 support contacting Dell 165 support website 16 System Resto...

Страница 209: ...ninterruptible power supply See UPS UPS 39 USB connectors description 26 28 V video problems 141 video connector description 28 video controller determining configuration 19 video controller configuration determining what controller is installed 19 volume adjusting 139 W warranty information 14 Windows Vista Device Driver Rollback 144 Program Compatibility wizard 131 reinstalling 154 System Restor...

Страница 210: ...210 Index wizards Files and Settings Transfer Wizard 33 Program Compatibility wizard 131 WLAN 75 installing Mini Card 103 WWAN See Mobile Broadband ...

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