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Contents

Troubleshooting an Internal USB Key

. . . . . . . . .

119

Troubleshooting an Optical Drive

. . . . . . . . . . .

120

Troubleshooting a Tape Backup Unit

. . . . . . . . .

120

Troubleshooting a Hard Drive

. . . . . . . . . . . . .

121

Troubleshooting an Expansion Card

. . . . . . . . . .

123

Troubleshooting the Processor

. . . . . . . . . . . .

124

Running the System Diagnostics

. . . . . .

125

Using Online Diagnostics

. . . . . . . . . . . . . . .

125

Embedded System Diagnostics Features

. . . . . . .

125

When to Use the Embedded System Diagnostics

. . .

126

Running the Embedded System Diagnostics

. . . . .

126

System Diagnostics Testing Options

. . . . . . . . . .

126

Using the Custom Test Options

. . . . . . . . . . . .

127

Selecting Devices for Testing

. . . . . . . . . . .

127

Selecting Diagnostics Options

. . . . . . . . . .

127

Viewing Information and Results

. . . . . . . . .

127

Jumpers and Connectors

. . . . . . . . . . . .

129

System Board Jumpers

. . . . . . . . . . . . . . . . .

129

System Board Connectors

. . . . . . . . . . . . . . .

130

Disabling a Forgotten Password

. . . . . . . . . . . .

132

book.book Page 10 Wednesday, August 12, 2009 4:51 PM

Содержание External OEMR R210

Страница 1: ...Dell PowerEdge R210 Systems Hardware Owner s Manual ...

Страница 2: ...ved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trad...

Страница 3: ... Guidelines for Connecting External Devices 17 NIC Indicator Codes 18 Diagnostic Lights 19 System Messages 21 Warning Messages 34 Diagnostics Messages 34 Alert Messages 34 Other Information You May Need 35 2 Using the System Setup Program and UEFI Boot Manager 37 Choosing the System Boot Mode 37 Entering the System Setup Program 38 Responding to Error Messages 38 ...

Страница 4: ...gement Screen 46 System Security Screen 47 Exit Screen 49 Entering the UEFI Boot Manager 49 Using the UEFI Boot Manager Navigation Keys 49 UEFI Boot Manager Screen 50 UEFI Boot Settings Screen 50 System Utilities Screen 51 System and Setup Password Features 51 Using the System Password 51 Using the Setup Password 54 Embedded System Management 55 Baseboard Management Controller Configuration 56 Ent...

Страница 5: ...emoving an Optical Drive 64 Installing an Optical Drive 66 Hard Drives 67 Removing a Hard Drive 67 Installing a Hard Drive 69 Removing a Hard Drive From a Hard Drive Bracket 70 Installing a Hard Drive Into a Hard Drive Bracket 71 Expansion Card 72 Expansion Card Installation Guidelines 72 Installing an Expansion Card 72 Removing an Expansion Card 73 Expansion Card Riser 75 Removing an Expansion Ca...

Страница 6: ...alling a Cooling Fan 87 iDRAC6 Express Card Optional 87 Installing an iDRAC6 Express Card 87 Removing an iDRAC6 Express Card 89 iDRAC6 Enterprise Card Optional 90 Installing an iDRAC6 Enterprise Card 90 Removing an iDRAC6 Enterprise Card 92 VFlash Media Optional 93 Installing a VFlash Media Card 93 Removing a VFlash Media Card 93 Processor 93 Removing a Processor 93 Installing a Processor 97 Power...

Страница 7: ...and Your System 109 Troubleshooting System Startup Failure 109 Troubleshooting External Connections 109 Troubleshooting the Video Subsystem 110 Troubleshooting a USB Device 110 Troubleshooting a Serial I O Device 111 Troubleshooting a NIC 111 Troubleshooting a Wet System 112 Troubleshooting a Damaged System 113 Troubleshooting the System Battery 114 Troubleshooting Power Supply 115 Troubleshooting...

Страница 8: ...ics 125 Using Online Diagnostics 125 Embedded System Diagnostics Features 125 When to Use the Embedded System Diagnostics 126 Running the Embedded System Diagnostics 126 System Diagnostics Testing Options 126 Using the Custom Test Options 127 Selecting Devices for Testing 127 Selecting Diagnostics Options 127 Viewing Information and Results 127 6 Jumpers and Connectors 129 System Board Jumpers 129...

Страница 9: ...Contents 11 7 Getting Help 133 Contacting Dell 133 Glossary 135 Index 145 ...

Страница 10: ...12 Contents ...

Страница 11: ...he UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 37 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation Ctr...

Страница 12: ...he video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Used to troubleshoot software and device driver errors when using c...

Страница 13: ...ls can be used to locate a particular system within a rack When one of the buttons is pushed the system status indicators on the front and back panels light blue until one of the buttons is pushed again 8 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 compliant 9 System identification panel A slide out panel for system information including the Express Service Tag embedd...

Страница 14: ...DRAC6 Enterprise card 2 VFlash media slot optional Connects an external SD memory card for the optional iDRAC6 Enterprise card 3 PCIe expansion card slot Connects a PCI Express expansion card 4 Serial connector Connects a serial device to the system 5 Video connector Connects a VGA display to the system 6 eSATA Connects additional storage devices 7 USB connectors 2 Connects USB devices to the syst...

Страница 15: ...9 System status indicator Lights blue during normal system operation Lights amber when the system needs attention due to a problem 10 System identification button The system identification buttons on the front and back panels can be used to locate a particular system within a rack When one of the buttons is pushed the system status indicators on the front and back panels light blue until one of th...

Страница 16: ...r Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green blinking Network data is being sent or received 1 2 ...

Страница 17: ... a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 133 Possible processor failure ...

Страница 18: ...d failure See Getting Help on page 133 Memory configuration error See Troubleshooting System Memory on page 116 Possible system board resource and or system board hardware failure See Getting Help on page 133 Possible system resource configuration error See Getting Help on page 133 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on...

Страница 19: ...tem to reboot Alert iDRAC6 not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning The optional iDRAC6 is hung The optional iDRAC6 was remotely reset while system was booting After AC recovery the iDRAC6 takes longer than normal to boot Remove AC power to the system for 10 seconds and restart the system Alert Con...

Страница 20: ...iled Retry the BIOS update If problem persists see Getting Help on page 133 Caution NVRAM_CLR jumper is installed on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Progr...

Страница 21: ...ded NICx and NICy OS NIC ENABLED DISABLED Management Shared NIC ENABLED DISABLED The operating system NIC interface is set in BIOS The Management Shared NIC interface is set in management tools Check the system management software or the System Setup program for NIC settings If a problem is indicated see Troubleshooting a NIC on page 111 Error 8602 Auxiliary Device Failure Verify that mouse and ke...

Страница 22: ... failure Keyboard cable connector is improperly connected or the keyboard is defective Reseat the keyboard cable If the problem persists see Troubleshooting a USB Device on page 110 Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 133 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the s...

Страница 23: ...g value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 116 Memory Initialization Warning Memory size may be reduced Invalid memory configuration The system will run but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 Memory odd ev...

Страница 24: ...MEMTEST lane failure detected on x Invalid memory configuration A mismatched memory module is installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key CD or h...

Страница 25: ...stalled expansion card Reseat the expansion card Ensure that all appropriate cables are securely connected to the expansion card If the problem persists see Troubleshooting an Expansion Card on page 121 PCIe Training Error Expected Link Width is x Actual Link Width is y Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Troubleshoot...

Страница 26: ...the requested sector is defective Replace the optical medium USB medium or device Ensure that the USB or SATA cables are properly connected See Troubleshooting a USB Device on page 110 Troubleshooting an Optical Drive on page 119 or Troubleshooting a Hard Drive on page 120 for the appropriate drive s installed in your system SATA Portx device not found There is no device connected to the specified...

Страница 27: ...talled in your system Shutdown failure General system error See Getting Help on page 133 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and rep...

Страница 28: ... geometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module System Memory on page 79 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 114 Time of day not set please run SETUP program Incorre...

Страница 29: ...nteraction is required to proceed Enter I or M to proceed TPM failure A TPM function has failed See Getting Help on page 133 Unable to launch System Services image System halted System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement Restart the system and update the USC repository to the latest sof...

Страница 30: ...e that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 Unsupported memory configuration DIMM mismatch across slots detected x x Invalid memory configuration Memory modules are mismatched in the specified slots Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines...

Страница 31: ...ocessor memory modules and expansion card may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply See Power Supply on page 97 Warning Unsupported memory configuration detected The memory configuration is not o...

Страница 32: ... See Running the System Diagnostics on page 125 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Write fault Write fault on select...

Страница 33: ...Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always check ...

Страница 34: ...36 About Your System ...

Страница 35: ...nterface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 49 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen on page 43 of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you procee...

Страница 36: ...message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous field...

Страница 37: ...uration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 41 ...

Страница 38: ...e the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 45 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 45 Power Management Enables you to manage power usage of the processor fans an...

Страница 39: ...l by unnoticed during normal POST The user can press F1 to continue or F2 to enter the System Setup program CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system ...

Страница 40: ...n Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode Enabled default If Turbo Boost technology is supported by the processor enables or disables Turbo Mode C States Enabled default When set to Enabled the processor can operate in all available power states Processor X ID Displays the family model level 2 cache size...

Страница 41: ...elds Boot Sequence If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in which the BIOS will attempt to boot from hard drives in the system during s...

Страница 42: ...iSCSI Boot option is available if the NIC on board supports iSCSI Embedded Gb NIC2 Enabled default Enables or disables the embedded NICs MAC Address Displays the MAC address for the NIC OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer ...

Страница 43: ...ces NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device External Serial Connector On without Console Redirection default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used f...

Страница 44: ...ating system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can ...

Страница 45: ...Using the System Password on page 51 for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurement...

Страница 46: ... NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the...

Страница 47: ...ccess the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting To enter the UEFI Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating sys...

Страница 48: ...marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Unified Server Configurator USC Dia...

Страница 49: ...m prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and accesses the Unified Serve...

Страница 50: ...e System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press Backspace or the left arrow key NOTE To escape from the field without assigning a sys...

Страница 51: ...ncorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct password...

Страница 52: ... erase a character press Backspace or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you mu...

Страница 53: ... USC can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on systems with Baseboard Management Controller BMC Installing an operating system Running diagnostics to validate the memory I O devices processor physical disks...

Страница 54: ...integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load before you press Ctrl E allow the system to finish booting and then restart your system and try again iDRAC Configuration Utility T...

Страница 55: ...N Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart you...

Страница 56: ...58 Using the System Setup Program and UEFI Boot Manager ...

Страница 57: ...Installing System Components 59 Installing System Components Recommended Tools Key to the system keylock 1 and 2 Phillips screwdrivers Wrist grounding strap ...

Страница 58: ...online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 3 1 Inside the System 1 control panel board 2 hard drive 3 power supply 4 cooling shroud 5 heat sink processor 6 expansion card riser 7 expansion card 8 chassis intrusion switch 9 system cooling...

Страница 59: ... end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Installing the Front Bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 2 1 release latch 2 keylock 3 hinge tab 4 bezel 4 3 2 ...

Страница 60: ...ne service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figu...

Страница 61: ...htly toward the back of the system so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 3 2 Slide the cover toward the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch release lock 2 indent 2 1 ...

Страница 62: ...g the Front Bezel on page 61 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 62 4 Pull the blue pull tab on the data cable to disconnect it from the back of the drive and the system board 5 Disconnect the power cable from the back of the drive Note the routing of the power and data cables...

Страница 63: ...Installing System Components 65 Figure 3 4 Removing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 metal standoff with notches 2 5 release latch 1 2 3 4 5 5 ...

Страница 64: ...et 3 Open the system See Opening the System on page 62 4 Press down the release latch and place the optical drive in position 5 Align the two notches on the metal standoffs with the holes on the drive See Figure 3 4 6 Slide the drive into the notches and seat it firmly 7 Push the release latch back to position 8 Connect the power cable 9 Connect the data cable to the back of the drive and to the c...

Страница 65: ...support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 62 3 Disconnect the data and power cable from the hard driv...

Страница 66: ...rd drive remove the drive from the drive bracket see Removing a Hard Drive From a Hard Drive Bracket on page 70 and replace the empty bracket back into the drive bay 7 Close the system See Closing the System on page 63 1 drive bracket 2 release pin 3 hard drive 4 data cable 5 power cable 6 chassis tabs 4 1 2 3 5 6 4 ...

Страница 67: ...drive into the bracket See Installing a Hard Drive Into a Hard Drive Bracket on page 71 5 Align the four slots under the hard drive bracket with the four tabs on the chassis and slide the hard drive bracket toward the chassis wall till it snaps into place See Figure 3 6 If you replaced HDD1 reinstall the optional optical drive above the HDD1 bracket See Installing an Optical Drive on page 66 6 Con...

Страница 68: ...tions on installing any software required for drive operation Removing a Hard Drive From a Hard Drive Bracket NOTE A 2 5 inch hard drive is encased in a 2 5 inch hard drive bracket which is further encased in a 3 5 inch hard drive bracket 1 Remove the four screws from the slide rails on the hard drive bracket If you are removing a 2 5 inch hard drive separate the 2 5 inch hard drive bracket from t...

Страница 69: ... Hard Drive Bracket NOTE A 2 5 inch hard drive is encased in a 2 5 inch hard drive bracket which is further encased in a 3 5 inch hard drive bracket 1 Insert the hard drive into the hard drive bracket See Figure 3 6 If you are installing a 2 5 inch hard drive position the 2 5 inch hard drive bracket into the 3 5 inch hard drive bracket 1 hard drive bracket 2 hard drive 3 screws 4 2 3 1 ...

Страница 70: ...by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect t...

Страница 71: ...rvice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals an...

Страница 72: ...uding any attached peripherals Expansion Card Riser The system s expansion card riser supports an x16 link Generation 2 PCIe expansion card Removing an Expansion Card Riser CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service an...

Страница 73: ...d riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card See Installing an Expansion Card on page 72 4 Close the system See Closing the System on page 63 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 release tab 2 expansion card riser 3 expansion card slot 4 riser guide pos...

Страница 74: ...perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To avoid interference with other components the maximum allowable dimensions of the USB...

Страница 75: ...ink can get very hot during normal operation Ensure that the memory modules and heat sink have had sufficient time to cool before you touch it CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to s...

Страница 76: ...the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 62 3 Hold the touch points and gently lift the shroud straight up and away from the system board See Figure 3 10 Figure 3 10 Installing and Removing the Cooling Shroud 1 touch points 2 2 cooling shroud 3 guide slots 2 4 guide screws 2 2 3 4...

Страница 77: ... Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory NOTE Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output Except for memory channels that are unused all populated memory channels must have identical configurations Memo...

Страница 78: ...the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The table does not show mixed or quad rank memory module configurations nor does it address the memory speed considerations of any configuration Table 3 1 Sample UDIMM Memory Configuration Memory Module Size Memory Sockets 1 3 2 4 Physi...

Страница 79: ...vered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outl...

Страница 80: ...to the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 1 10 Replace the cooling shroud See Installing the Cooling Shroud on page 79 11 Close the system See Closing...

Страница 81: ...the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those so...

Страница 82: ...system without the cooling fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions ...

Страница 83: ...ystem 2 Lower the fan into the fan assembly until the fan is fully seated See Figure 3 12 3 Connect the fan s power cable to the power connector on the system board 4 If applicable replace the cooling shroud See Installing the Cooling Shroud on page 79 5 Close the system See Closing the System on page 63 6 Reconnect the system to its electrical outlet and turn the system on including any attached ...

Страница 84: ...roduct 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 62 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 73 4 Insert the notch on the Integrated Dell Remote Access Controller 6 iDRAC6 Express card into the clip on the system board 5...

Страница 85: ...ble reinstall the expansion card See Installing an Expansion Card on page 72 8 Close the system See Closing the System on page 63 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 iDRAC6 Express card 2 plastic standoff tab 3 notch 4 clip 1 2 3 4 ...

Страница 86: ...outlet 2 Open the system See Opening the System on page 62 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 73 4 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 14 As the holder releases from the standoff the connector under the card disengages from...

Страница 87: ...system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 62 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 73 4 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel 5 Angle the card so that the RJ 45 connector fits throu...

Страница 88: ... an Expansion Card on page 72 8 Close the system See Closing the System on page 63 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 1 2 3 4 5 6 ...

Страница 89: ...ansion card from the expansion slot See Removing an Expansion Card on page 73 5 Remove the VFlash media if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card on page 92 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the ca...

Страница 90: ...se it and pull the card from the card slot Processor Removing a Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warran...

Страница 91: ...sink retention screws See Figure 3 15 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Loosen the other heat sink retention screws 8 Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly gras...

Страница 92: ...way See Figure 3 16 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 1 heat sink retention screws 4 2 heat sink 1 2 ...

Страница 93: ...Installing System Components 95 Figure 3 16 Installing and Removing a Processor 1 processor 2 notch in processor 3 socket key 4 ZIF socket 5 processor shield 6 socket release lever 1 5 4 6 3 2 ...

Страница 94: ...cessor with the socket keys on the ZIF socket See Figure 3 16 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 4 With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat t...

Страница 95: ...nostics on page 126 for information about running the diagnostics Power Supply Your system supports a 250 W power supply module Removing the Power Supply 1 Turn off the system and all attached peripherals 2 Disconnect the power cable from the power source NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cab...

Страница 96: ... Installing System Components Figure 3 17 Removing and Installing the Power Supply 1 screw 2 power supply 3 power cable 24 pins 4 power cable 4 pins 5 optical drive cable 6 SATA power cables 2 6 1 3 4 5 2 ...

Страница 97: ...ry WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation ...

Страница 98: ... pops out See Figure 3 18 5 To install the new system battery hold the battery with the facing up and aligned to the metal tab on the socket 6 Press the battery straight down into the socket until it snaps into place 7 Close the system See Closing the System on page 63 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 9 Enter the System Setup...

Страница 99: ...ety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 61 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 62 4 Remove hard drive 0 See Removing a Hard Drive on page 67 5 Disconnect the control panel cable at back of the...

Страница 100: ...102 Installing System Components Figure 3 19 Control Panel Removal 1 control panel cable 2 USB connector cable 3 USB connectors 4 4 screws 4 5 LED display module 6 control panel board 1 2 6 5 3 4 ...

Страница 101: ...ng and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a re...

Страница 102: ... 9 Remove all the memory modules and memory blanks See Removing Memory Modules on page 83 NOTE To ensure proper reinstallation of memory modules record the memory module socket locations 10 Remove the ten screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis CAUTION Do not lift the system board assembly by grasping a memory mod...

Страница 103: ... the system See Figure 1 1 3 Holding the system board by its edges lower it into the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 4 Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat 5 Push the system board toward the back of the chassis until the ...

Страница 104: ...ATA interface cable if applicable Control panel interface cable Optical drive power cable Control panel USB interface cable System board power cables 10 Install the expansion card if any See Installing an Expansion Card on page 72 11 If applicable reinstall the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card on page 89 12 If applicable reinstall the iDRAC6 Express card See Installi...

Страница 105: ...s hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 37 Invalid memory configurations could cause the syste...

Страница 106: ...tem 3 If the problem is resolved restart the system enter the System Setup program and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Powe...

Страница 107: ...em and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 133 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Running the System Diagnostics on page 125 2 Restart the system and check for any system messages pertaining t...

Страница 108: ...ll troubleshooting fails see Getting Help on page 133 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by yo...

Страница 109: ...e System Diagnostics on page 125 If the tests fail see Getting Help on page 133 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorize...

Страница 110: ... through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 37 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the Sy...

Страница 111: ...g Help on page 133 Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and fol...

Страница 112: ...em and install a new fan See Cooling Fans on page 84 7 Restart the system If the problem is resolved close the system See Closing the System on page 63 If the replacement fan does not operate see Getting Help on page 133 Troubleshooting System Memory CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in y...

Страница 113: ...5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on page 62 7 Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 79 8 Reseat the memory modules in their sockets See Installing Memory Modules on page 81 9 Close the system See Closing ...

Страница 114: ... product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 44 2 Turn off the system and attached per...

Страница 115: ...ttached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening the System on page 62 6 Ensure that the interface cable is securely connected to the optical drive and to the controller 7 Ensure that a power cable is properly connected to the drive 8 Close the system See Closing the System on page 63 If the problem is not resolved see Getting Help on page 133 ...

Страница 116: ...s tests See Running the System Diagnostics on page 125 If you cannot resolve the problem see Getting Help on page 133 Troubleshooting a Hard Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due ...

Страница 117: ...appear in the System Setup program See Entering the System Setup Program on page 38 Troubleshooting an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not auth...

Страница 118: ...see Getting Help on page 133 Troubleshooting the Processor WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 125 2 Turn off the system and attac...

Страница 119: ...ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Di...

Страница 120: ...Unified Server Configurator USC screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Dia...

Страница 121: ...Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run Log output file ...

Страница 122: ...128 Running the System Diagnostics Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Страница 123: ...d Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings a...

Страница 124: ...130 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Connectors 2 4 15 10 14 3 17 9 5 16 11 12 13 18 8 1 7 6 ...

Страница 125: ...RAC6 Enterprise card connector 5 iDRAC6 Express iDRAC6 Express card connector 6 HD_ACT_CARD Expansion card cable connector 7 Battery Battery socket 8 FAN3 System fan 3 connector 9 PWRD_EN NVRAM_CLR Password enable jumper NVRAM clear jumper 10 USB_CONN Internal USB connector 11 CTRL_PNL Control panel connector 12 SATA_C SATA connector C 13 SATA_B SATA connector B 14 SATA_A SATA connector A 15 FAN2 ...

Страница 126: ...Close the system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed t...

Страница 127: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Страница 128: ...134 Getting Help ...

Страница 129: ...nd fans BMC Baseboard management controller bootable media A CD diskette or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the ...

Страница 130: ...as www example com into IP addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network...

Страница 131: ...ive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripheral device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into ...

Страница 132: ... 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buil...

Страница 133: ...device integrated with a USB connector MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing s...

Страница 134: ...ting system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PXE Preboot eXecution Envi...

Страница 135: ...nect a modem to the system service tag A bar code label on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected...

Страница 136: ...tings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine U DIMM An unregistered unbuffered DDR3 memory module uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system i...

Страница 137: ...up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH ...

Страница 138: ...144 Glossary ...

Страница 139: ...ng Dell 133 control panel assembly installing 104 removing 102 cooling fan replacing 87 cooling fans 85 troubleshooting 116 cooling shroud installing 80 removing 78 cover closing 63 opening 62 D damaged systems troubleshooting 113 Dell contacting 133 diagnostics advanced testing options 127 when to use 126 DIMMs See memory modules DIMMs E error messages 38 expansion card installing 72 removing 73 ...

Страница 140: ...6 iDRAC6 Enterprise Card 90 iDRAC6 Express Card 87 indicators back panel 16 NIC 18 installing control panel assembly 104 cooling shroud 80 expansion card 72 expansion card riser 76 hard drive 69 memory modules 81 optical drive 64 processor 97 system board 104 J jumpers system board 129 K keyboards troubleshooting 110 M memory troubleshooting 116 memory modules DIMMs configuring 80 installing 81 re...

Страница 141: ...ng bezel 61 control panel assembly 102 cooling shroud 78 cover 62 expansion card 73 hard drive cabled 67 memory modules 83 power supply 98 processor 93 97 system board 104 replacing cooling fan 87 power supply 100 system battery 100 running the system diagnostics 125 S safety 109 SAS hard drive See hard drive SATA hard drive See hard drive securing your system 47 53 setup password 54 slots See exp...

Страница 142: ...s 45 system security options 47 system setup screens main 39 T tape drive troubleshooting 120 telephone numbers 133 TPM security 47 troubleshooting 119 CD drive 120 cooling fan 116 damaged system 113 expansion card 123 external connections 109 hard drive 121 internal USB key 119 keyboard 110 memory 116 NIC 111 power supply 115 processor 124 system cooling 115 tape drive 120 video 110 wet system 11...

Страница 143: ...Index 149 V VFlash media 93 video troubleshooting 110 W warning messages 34 wet system troubleshooting 112 ...

Страница 144: ...Index 150 ...

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