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■ If You Have Trouble ◘ Collecting System Logs
PSV7000 Operator’s Manual
—77—
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If You Have Trouble
If programmer trouble occurs you should collect system log files.
Collecting System Logs
Collect Logs is a software utility within AH700 Software that collects
all log files from the Data I/O Automated Programming System. It
creates a ZIP file containing all the information that Data I/O trained
service technicians need to evaluate your machine status.
There are several ways to start the
Collect Logs
utility:
• If AH700 creates an error message on the monitor, it offers a
Col-
lect Logs
button.
• In AH700, navigate to the
System
window and click
Collect
Logs
.
• Click Windows
Start
button > [
All Programs
] >
Dataio > Collect-
Logs
.
Programmer Related Problems
When you experience a programmer related problem:
1.
Force the error to re-appear by running a job, or performing the
same steps that led to the trouble.
2.
Close all Data I/O software such as AH700, TaskLink/LumenX.
(Close AH700 the usual way: click
Finish
to stop a job,
Exit
the
Run Window,
Exit
the program.)
3.
Start
Collect PSV7000 Logs
by clicking the
windows Start button >
Dataio
>
CollectLogs
.
4.
(Optional) In Collect PSV7000 Logs, click
Add Description.
5.
In Collect PSV7000 Logs, click
Collect and ZIP
and save the ZIP
file to a desired folder.
6.
To send to Data I/O Support,
6a. If your system doesn’t have Internet connection, copy the
ZIP file to a USB Flash Drive.
6b. At the machine or a PC with Internet connection, open a
browser and navigate to
www.Dataio.com
and click
Tech-
nical Support
.
6c. Fill out the support for form, click
Browse
to locate the ZIP
file.
6d. Click
Submit
.
Содержание PSV7000
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