Xtium-CL PX4 User's Manual
Troubleshooting Problems
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Troubleshooting Problems
Overview
The Xtium-CL PX4 (and the Xtium family of products) is tested by Teledyne DALSA in a variety of
computers. Although unlikely, installation problems may occur due to the constant changing nature
of computer equipment and operating systems. This section describes what the user can verify to
determine the problem or the checks to make before contacting Teledyne DALSA Technical
Support.
If you require help and need to contact Teledyne DALSA Technical Support, make detailed notes on
your installation and/or test results for our technical support to review. See
" on
page 85
for contact information.
Problem Type Summary
Xtium-CL PX4 problems are either installation types where the board hardware is not recognized on
the PCIe bus (i.e. trained), or function errors due to camera connections or bandwidth issues. The
following links jump to various topics in this troubleshooting section.
First Step: Check the Status LED
Status LED D1 should be GREEN or flashing GREEN just after boot up. If it remains flashing RED,
the board firmware did not load correctly. If LED D1 is BLUE or flashing BLUE, the board is
running from the safe mode load.
Camera Link status is indicated by the two LEDs (D3, D4) mounted next to each Camera Link
connector. These LEDs show the presence of the pixel clock and an active acquisition.
The complete status LED descriptions are available in the technical reference section (see
" on page 65).
Possible Installation Problems
Hardware PCI bus conflict: When a new installation produces PCI bus error messages or the
board driver does not install, it is important to verify that there are no conflicts with other PCI
or system devices already installed. Use the Teledyne DALSA PCI Diagnostic tool as described in
Checking for PCI Bus Conflicts
" on page 23
. Also verify the installation via the
" on page 24
.
BSOD (blue screen) following a board reset: After programming the board with different
firmware, the computer displays the BSOD when the board is reset (see
" on page 25
).
Verify Sapera and Board drivers: If there are errors when running applications, confirm that
all Sapera and board drivers are running. See
Sapera and Hardware Windows Drivers
" on page
25
for details. In addition, Teledyne DALSA technical support will ask for the log file of
messages by Teledyne DALSA drivers. Follow the instructions describe in
"
Teledyne DALSA Log
Viewer
" on page 27
.
Firmware update error: There was an error during the Xtium-CL PX4 firmware update
procedure. The user can usually easily corrects this. Follow the instructions
" on page 26
.
Installation went well but the board doesn't work or stopped working. Review theses steps
described in
Symptoms: CamExpert Detects no Boards
" on page 27.