Troubleshooting
13
If strange/jumbled data displays:
This is likely due to an incorrect
Output Format for the current
ITFs being used in the display
sequences (
).
Try switching the
Output Format
from
Masters
to
Open
or vice
versa in the RTD Configurations
(
See Section 4.1
).
If old but incorrect data displays:
Go to Ports > Resend All Data
.
If this doesn‟t work, it‟s likely the software has not received data that would overwrite old data
with spaces. Closing and re-opening the software will remove old data; however, this will cause
the displays to be cleared of all data before repopulating the most up-to-date data.
Note:
Data and sequence triggering are only sent once across the port using UDP ports. Some of these
effects can occur due to dropped packets, and resending the data manually should fix such issues
(unless the packets get dropped again). Using TCP Ports may be used to ensure packet delivery, but
is a slower protocol due to the safety measures to prevent dropped packets.
Various scenarios can result in the TCP connection between Venus and the USBC Scoring Interface
being lost. One known scenario is if the Venus 7000 Sign Service gets restarted. To re-establish TCP
connections without restarting the application, individual ports can be disabled re-enabled; this
closing and opening action re-establishes the connection. See
If further assistance is required with installing, operating, or troubleshooting this software, contact
Daktronics Customer Service as follows:
Mail:
Daktronics, Inc., Customer Service
P.O. Box 5128
201 Daktronics Drive
Brookings, SD 57006
Phone:
Daktronics Help Desk: 1-800-843-9879 or 1-605-697-4400
Customer Service Fax:
1-605-697-4444
Email:
Figure 12:
Incorrect Masters/Open Format