24 FAQs/Troubleshooting
FAQs/Troubleshooting
My inPerson is not responding. What do I do?
Try resetting your device.
• Press and hold the Power button
to turn off your inPerson, and then turn it on again.
• If your inPerson is connected to the power outlet, remove and re-connect the power adapter from your inPerson.
• If your inPerson is running on battery power, remove and re-attach the battery before turning on your inPerson again.
My inPerson is unable to connect to my Wi-Fi network. What do I do?
From the User Account or Video Conferencing screen, select
Main Menu
→
System
→
Network Settings
→
Wi-Fi
→
Scan
.
Is your Wi-Fi network displayed?
If your Wi-Fi network is displayed
, make sure the network name and the security settings are correctly entered. The Wi-Fi signal may also be weak,
or there may be too many people logged in to the network. Try scanning for Wi-Fi networks and logging in again later.
If your Wi-Fi network is not displayed
, make sure that:
i.
Your Wi-Fi router is turned on.
ii. Wi-Fi is enabled on the router.
iii. Your inPerson is placed nearer to the router.
What does incoming and outgoing video quality depend on?
The video quality depends on the device, video resolution and network bandwidth used by yourself and your contact. In addition, your inPerson
supports the h.264 (higher quality) and h.263 video codecs. If your contact’s device only supports the h.263 video codec, you may experience lower
video quality.
I am not logged in to my SightSpeed account, and cannot access some menu options in Main Menu. Why is this so?
Some menu items can only be accessed when you are logged in to your SightSpeed account.
Main Menu items (logged in to your account)
: Contacts, Speed Dial, Call History, Photos, Date & Time, System.
Main Menu items (logged out from your account)
: Photos, Date & Time, System.
I am being prompted to upgrade my inPerson firmware. What do I do?
See “Upgrading Firmware” on page 23.
I have set the date and time, but it is not correct when I restart my inPerson. What do I do?
FatPipe_CES_2_samples.fm Page 24 Friday, November 23, 2007 2:11 PM
