page 14
Troubleshooting.
Warranty.
Parts Replacement.
For parts and information, please refer to
"Parts Inventory" on page 4.
Craftmade Customer Support:
1-800-486-4892
www.craftmade.com
KHLI2109
CRAFTMADE™ LIFETIME LIMITED WARRANTY:
CRAFTMADE warrants this fan to the original household
purchaser for indoor use under the following provisions:
1-YEAR WARRANTY: CRAFTMADE will replace or repair any
fan which has faulty performance due to a defect in
material or workmanship. Contact Craftmade Customer
Service at 1-800-486-4892 to arrange for return of fan.
Return fan, shipping prepaid, to Craftmade. We will repair
or ship you a replacement fan, and we will pay the return
shipping cost.
5-YEAR WARRANTY: CRAFTMADE will repair or replace, at
no charge to the original purchaser, any fan motor that fails
to operate satisfactorily when failure results from normal
use.
RETURN FAN MOTOR ONLY, shipping prepaid, to Craftmade
Industries. We will repair or ship purchaser a replacement
motor and Craftmade will pay the return shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY: CRAFTMADE will
repair the fan, at no charge for labor only to the original
purchaser, if the fan motor fails to operate satisfactorily
when failure results from normal use. Parts used in the
repair will be billed to the purchaser at prevailing prices at
time of repair.
The purchaser shall be responsible for all costs incurred
in the removal, reinstallation and shipping of the product
for repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or other
parts due to time or exposure to salt air is specifically
exempted under this warranty.
Neither Craftmade nor the manufacturer will assume any
liability resulting from improper installation or use of this
product. In no case shall the company be liable for any
consequential damages for breach of this, or any other
warranty expressed or implied whatsoever. This limitation
as to consequential damages shall not apply in states
where prohibited.
WARNING:
Failure to disconnect power supply
prior to troubleshooting any wiring issues may
result in serious injury.
Problem: Fan fails to operate.
Solutions:
1. Check wall switch to fan/wall control.
2. Check to be sure wall control (optional use) is wired
properly.
3. Check to be sure fan is wired properly.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions in Section 11 (page 11).
5. Check that red light on handheld remote control
turns on when a button is pressed indicating that the
battery is good.
6. Verify that male and female plugs in LED light kit are
connected properly.
Problem: Light kit not lighting.
Solutions:
1. Check wall switch to fan/wall control.
2. Check that wires in canopy are wired properly.
3. Verify that molex connections in LED light kit are
connected properly.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions in Section 11 (page 11).
Problem: Fan operates but light fails.
Solutions:
1. Check that wires in canopy are wired properly.
2. Verify that molex connections in LED light kit are
connected properly.
Problem: Fan and light fail to operate with wall control
(optional) and/or handheld remote control.
Solutions:
1. Check battery power in handheld remote control.
2. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions in Section 11 (page 11).
3. If using optional wall control, check that battery in
wall control is still good.
Problem: Fan wobbles.
Solutions:
1. Use the balancing kit in one of the hardware packs. If
no blade balancing kit is provided, please call Customer
Support, at 1-800-486-4892, to request one.
2. Check to be sure set screw(s) on motor housing yoke
is (are) tightened securely.
3. Check to be sure set screw on hanging ball is
tightened securely.
