4K HDBaseT 4x4 Matrix Switcher
8.
After-sales Service
If there appear some problems when running the device, please check and deal
with the problems reference to this user manual.
1) Product Limited Warranty:
We warrant that our products will be free from
defects in materials and workmanship for
two years,
which starts from the first
day the product leaves warehouse (check the SN mark on the product).
Proof of purchase in the form of a bill of sale or receipted invoice must be
presented to obtain warranty service.
2) What the warranty does not cover:
●
Warranty expiration.
●
Factory applied serial number has been altered or removed from the
product.
●
Damage, deterioration or malfunction caused by:
●
Normal wear and tear
●
Use of supplies or parts not meeting our specifications
●
No certificate or invoice as the proof of warranty.
●
The product model showed on the warranty card does not match
with the model of the product for repairing or had been altered.
●
Damage caused by force majeure.
●
Servicing not authorized
●
Other causes which does not relate to a product defect
●
Delivery, installation or labor charges for installation or setup of the
product
3) Technical Support:
Email to our after-sales department or make a call, please
inform us the following information about your cases.
●
Product version and name.
●
Detailed failure situations.
●
The formation of the cases.
Remarks
: For any questions or problems, please contact:
Comm-Tec Srl
Tel:
+39 0546 622080
Fax:
+39 0546 622090
Email:
Website:
Comm-tec Srl
39
www.comm-tec.it
