4K HDBaseT 4x4 Matrix Switcher
7.
Troubleshooting & Maintenance
Problems
Causes
Solutions
Color losing or no video
signal output
The
connecting
cables
may not be connected
correctly or it may be
broken.
Check whether the cables
are connected correctly
and in working condition.
Fail or loose connection
Make sure the connection
is good
No output image when
switching
No signal at the input /
output end
Check with oscilloscope or
multimeter if there is any
signal at the input/ output
end.
Fail or loose connection
Make sure the connection
is good
Input source is with HDCP
while
the
HDCP
compliance is switched off.
Send
command
/%[Y]/[X]:1.
or
change
HDCP compliance status
in GUI.
The
display
doesn’t
support
the
input
resolution.
Switch for another input
source
or
enable
the
display to learn the EDID
data of the input.
Cannot control the device
via front panel buttons
Front panel buttons are
locked.
Send command /%Unlock;
or select unlock in GUI
interface to unlock
Cannot control the device
via IR remote
The battery has run off.
Change for new battery.
The IR remote is broken.
Send
it
to
authorized
dealer for repairing.
Beyond the effective range
of the IR signal or not
pointing at the IR receiver
Adjust the distance and
angle and point right at the
IR receiver.
The IR receiver connected
to IR IN/ IR ALL IN port is
not with carrier
Change for an IR receiver
with carrier.
Power Indicator remains
off when powered on
Fail
or
loose
power
connection
Check whether the cables
are connected correctly
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