CDX2000 / 13.56 MHz & 400 kHz Manual
© 2006 Comdel, Inc.
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Customer Service
Comdel field services, technical support, and repair services are available to all customers and for both warranty
and non-warranty products. When sending equipment to the factory for service or calibration, you need a Return
Material Authorization (RMA) number to ensure that we can properly track your equipment.
Technical Support
Technical support is available by phone during regular business hours at any one of our worldwide field offices or
authorized agents.
Comdel Support on www.comdel.com
The Comdel website offers a complete list of sales and service offices, product troubleshooting tips through the
Frequently Asked Questions (FAQ) page, an online request form for RMA numbers, and access to RF & DC
product manuals.
Factory Service & RMA Information
Comdel field services, technical support, and repair services are available to all customers and for both warranty
and non-warranty products. When sending equipment to the factory for service or calibration, you need a Return
Material Authorization (RMA) number to ensure that we can properly track your equipment.
Obtaining an RMA Number
•
To complete an online request for an RMA number log on to www.comdel.com and click on Factory
Service under the Sales & Service Menu or for direct access go to
http://www.comdel.com/pages/sales/rma.php4
•
Call 978-282-0620 or 800-468-3144. If this is a machine-down situation, call the factory immediately.
Note: We will respond to all e-mail requests by the next business day.
Customer Support and Worldwide Office Contacts
For customers located within the United States, you can reach us by phone, fax, or e-mail.
Corporate Headquarters
♦
(Authorized Repair Depot)
11 Kondelin Road
Gloucester, MA 01930
Phone 800-468-3144 or 978-282-0620 (M-F 8:00 a.m. - 5:00 p.m. EST)
Fax: 978-282-4980
E-mail: [email protected]
Comdel US Regional Office
Comdel California, USA
♦
(Authorized Repair Depot)
Phone: 408-727-5254
Fax: 408-727-4433
For customers located outside the United States, please contact your local Comdel office or Distributor. (Consult
attached directory.)