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2

Troubleshooting Network/Remote Control Errors

2-30

HPF-9000 PRODUCT MANUAL

HPF9000-OM (V1.8)

Previously connected and active
frame now shows grayed-out
icon in Card Access/Navigation
Tree pane for Network Controller
Card in DashBoard™.

Error randomly occurred with no
intervening action.

Network Controller Card not
electrically/physically connected
to frame, or communications
error

• Make certain the Network Card is properly

and fully seated in its frame card slot. Eject
the card and reseat the card.

• Make certain the frame power supply shows

proper operating status.

• Make certain the Ethernet cable is properly

connected and showing activity on the LAN
switch. Use

ping

to check the connection.

Previously connected and active
frame now shows grayed-out
icon in Card Access/Navigation
Tree pane for Network Controller
Card in DashBoard™.

Error occurred immediately after
applying DashBoard™ Network
Configuration page changes, or
when host computer/network had
network setting changes applied.

DashBoard™ has lost its
connection to the frame. If a
frame is set in Dashboard™ as
using DHCP, do not change the
setting to static IP address (“Use
DHCP: No”) without following the
entire procedure for static
address usage

(DashBoard™ will not forward
from DHCP-assigned addresses
to a static address)

• Try removing and re-inserting the network

card, and then repeating by closing and
opening DashBoard™ again.

• Re-establish connection by re-connecting

the frame to Dashboard™ using factory fixed
static IP address (192.168.2.1 for HPF-FC)
as described in Frame Setup Using Static IP
Address on page 2-16. Then, reconfigure
the frame for DHCP in accordance with the
instructions provided in the procedure.

DashBoard™ shows red icon in
Card Access/Navigation Tree
pane for user card (Network
Controller Card OK)

.

See “Corrective Action” to the
right

• If other cards in the same frame show

connection, the card showing red icon may
not be communicating with Dashboard™.
Check the following:

• Make certain the card is installed in the

intended frame and slot location.

• Make certain the card is properly and

fully seated in the frame card slot. Eject
the card and re-seat the card.

• Card may be experiencing error other

than network-related. Check the card’s
status in its Card Info pane.

• If all other cards in the same frame do not

show connection, the remote control
system may not be connecting to the LAN.
Check the following:

• Make certain the Ethernet cable is

properly connected and showing activity
on the LAN switch. Use

ping

to check

the connection.

Troubleshooting Network/Remote Control Errors by Symptom — continued

Symptom

Error

Corrective Action

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Содержание HPF-9000

Страница 1: ...2506 Galen Drive Champaign IL 61821 Voice 217 344 1243 Fax 217 344 1245 www cobaltdigital com Product Manual HPF9000 OM V1 8 Cobalt Digital Inc High Power 20 Slot Frame HPF 9000 HPF 9000 ...

Страница 2: ...any liability arising out of the application or use of any product or circuit described herein Trademark Information Cobalt is a registered trademark of Cobalt Digital Inc FUSION3G is a registered trademark of Cobalt Digital Inc COMPASS is a registered trademark of Cobalt Digital Inc openGear is a registered trademark of Ross Video Limited DashBoard is a trademark of Ross Video Limited Congratulat...

Страница 3: ...ervicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as when the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped This apparatus shall not be exposed to dripping or splashing Do not place ...

Страница 4: ...ications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense Changes or modifications to this equipment not expressly approved by Cobalt Digital Inc could void the user s authority to operate this equipment CANADA This Class A digital apparatus complies with Canadian ICES 003...

Страница 5: ...ctional Description 1 3 Frame Rear I O Modules 1 5 Frame Card Capacity and Rear I O Modules 1 5 Frame Network Interface 1 8 Technical Specifications 1 10 Warranty and Service Information 1 11 Cobalt Digital Inc Limited Warranty 1 11 Contact Cobalt Digital Inc 1 12 Chapter 2 Installation and Setup 2 1 Overview 2 1 HPF 9000 Controls and Indicators 2 1 HPF 9000 Front Panel Controls and Indicators 2 1...

Страница 6: ...n 2 8 Installing Rear I O Modules and Cards 2 9 Rear I O Module Installation 2 9 User Card Installation 2 10 Setting Up Network Remote Control 2 11 Frame Setup Using DHCP 2 12 Frame Setup Using Static IP Address 2 16 Network Controller Card Address Mode Switch 2 21 Setting Network Controller Card Frame User Access 2 22 Setting Network Controller Card to Mute Audible Alarms 2 23 Network Controller ...

Страница 7: ... chapter contains the following information Manual Conventions p 1 1 Safety Summary p 1 3 HPF 9000 Functional Description p 1 3 Technical Specifications p 1 10 Warranty and Service Information p 1 11 Contact Cobalt Digital Inc p 1 12 Manual Conventions In this manual connectors are shown using the exact name shown on the HPF 9000 itself In this manual the terms below are applicable as follows HPF ...

Страница 8: ...lemental information to the accompanying text Notes typically precede the text to which they apply Labeling Symbol Definitions Important note regarding product usage Failure to observe may result in unexpected or incorrect operation Electronic device or assembly is susceptible to damage from an ESD event Handle only using appropriate ESD prevention practices If ESD wrist strap is not available han...

Страница 9: ...t power supply module with supplies in either position being hot swapable Each power supply contains an independent cooling fan and a front mounted power switch The HPF FC Network Controller Card furnished as standard on the HPF 9000 frame allows Ethernet connectivity to any number of connections for full multi point control and monitoring via free DashBoard software The frame is equipped with two...

Страница 10: ... Primary 360W Power Supply PSU1 Card User Slot Area 20 User Slots Network Controller Card Optional Redundant 360W Power Supply PSU2 Retractable Fan Door 5 fans Primary Power Supply PSU1 IEC AC Line Connector Dual Looping Reference Connectors Network Ethernet Connector Redundant Power Supply PSU2 IEC AC Line Connector Rear I O Module Area ...

Страница 11: ...ar application can be accommodated using a Rear I O Module that best suits the requirements The required input and outputs are broken out to the industry standard connectors on the module Figure 1 3 Typical Rear I O Module Frame Card Capacity and Rear I O Modules See Figure 1 4 Frame card capacity is largely determined by the Rear I O Modules that mate a card with its rear panel user connections F...

Страница 12: ...r all Cobalt cards and offer a wide variety of signals accommodation choices in the smallest space Notes Not all slots can be fitted with cards when using a standard width rear module for example when a standard width module is fitted in the right most frame position viewed from rear first available slot is slot 2 with slot 1 not being available Standard width rear modules fit even slots unless no...

Страница 13: ...e card functions Expansion Rear Module installs directly to the left of base Rear Module and interfaces with the piggyback card In this example an RM20 9901 XC expansion rear module breaks out analog audio connections provided by Option ANA analog audio option High Ventilation HV Rear Module occupies 2 card slots and offers coaxial connections using miniaturized connectors HDBNC or DIN 1 0 2 3 The...

Страница 14: ...e of numerous modules in a large installation and offers the ability to centralize monitoring Cards define their controllable parameters to DashBoard so the control interface is always up to date The DashBoard software can be downloaded from the Cobalt Digital Inc website www cobaltdigital com enter DashBoard in the search window Cobalt OGCP 9000 OGCP 9000 CC and WinOGCP Remote Control Panels The ...

Страница 15: ...l Panel and or WinOGCP Virtual Control Panel s 20 Slot Frame with Network Controller Card LAN In conjunction with a frame equipped with a Network Controller Card card can be remotely controlled over a LAN Remote Control Panel Using the Control Panel cards are remotely controlled over a LAN DashBoard Remote Control Using a computer with DashBoard installed card can be remotely controlled over a LAN...

Страница 16: ...ironmental Operating temperature Relative humidity operating or storage 32 104 F 0 40 C 95 non condensing Available user net power 360 Watts continuous operation maximum Available user card slots 20 maximum Frame communication 100 1000 Mbps Ethernet with Auto MDIX Physical Dimensions WxHxD Weight with standard power supply PSU1 19 x 3 5 2RU x 17 48 cm x 9 cm x 43 cm Dimensions include any componen...

Страница 17: ...ering the product by completing and returning a product registration form In the event of a warrantable defect the purchaser shall notify Cobalt with a description of the problem and Cobalt shall provide the purchaser with a Return Material Authorization RMA For return defective products should be double boxed and sufficiently protected in the original packaging or equivalent and shipped to the Co...

Страница 18: ... and professional support representatives for any of the following Name and address of your local dealer Product information and pricing Technical support Upcoming trade show information Phone 217 344 1243 Fax 217 344 1245 Web www cobaltdigital com General Information info cobaltdigital com Technical Support support cobaltdigital com ...

Страница 19: ...ork Controller Card DashBoard Status and Settings Interfaces p 2 23 Troubleshooting Network Remote Control Errors p 2 29 Using a Log for Managing Frames p 2 31 HPF 9000 Controls and Indicators HPF 9000 Front Panel Controls and Indicators Figure 2 1 shows and describes the HPF 9000 front panel controls and indicators HPF FC Network Controller Card Indicators Figure 2 1 shows and describes the HPF F...

Страница 20: ...y mutes the audio alarm approx 2 minute mute FAN FAULT Indicator When lit indicates a fan on the frame door or PSU is stalled or that fan door is not fully closed and latched SYSTEM FAULT Indicator ALARM MUTE Switch FAN FAULT Indicator Item Function OK LED When lit card has no detected errors and is receiving power properly ERR LED When lit indicates an alarm condition is occurring on a card withi...

Страница 21: ...2 3 Installation and Setup Installing the Frame Installing the Frame HPF 9000 Dimensional Drawings Figure 2 3 shows the installation dimensional details for the HPF 9000 frame all dimensions in inches Figure 2 3 HPF 9000 Dimensional Drawings ...

Страница 22: ...tive slots to maintain exhaust out of the rear sides of the chassis DashBoard presently reports current output from each PSU in milliamps The value reported is not directly compatible with the PSU and requires scaling as follows Similarly DashBoard presently under reports power The displayed value can be corrected as follows Ventilation Considerations HPF 9000 Power Supply Unit PSU cooling is inde...

Страница 23: ...isplayed in DashBoard The front panel status LEDs and switches are configured from left to right as follows The front panel PSU1 PSU2 OK Fault LEDs are currently non functional When functional the LEDs will track with the status displayed by the individual status LEDs located on the front of each PSU If the frame has a very light power load for example only the Network Controller card powered a fa...

Страница 24: ...n bracket rail on side of HPF 9000 frame and align small holes with 5 threaded holes on frame Secure bracket rail to side of frame using 5 4 40 flat head screws supplied with kit Repeat with second bracket on other side of the frame 2 3 Install HPF 9000 along with bracket rails into rack Place a rear support bracket over each end of the L and R bracket rails such that elliptical holes in rear supp...

Страница 25: ...undancy Figure 2 5 HPF 9000 Rear View 2 Each power supply is equipped with its own power switch located on the front of the power supply With the switch set to the up position the power supply is turned on as verified by the green LED adjacent to the switch Network Connection See Figure 2 5 Connect RJ 45 Ethernet network cable to rear panel Ethernet connector When the frame is powered connectivity...

Страница 26: ... pushing the supply into the chassis until it is firmly seated Network Controller Card Removal Installation See Figure 2 6 As viewed from the card cage front the Network Controller Card occupies a reserved slot and is retained by a screw located at the bottom front of the card Loosen the retaining screw to allow card removal Reverse this procedure to install and lock the card in its slot Figure 2 ...

Страница 27: ...med by the rear module Also note that when installing a Fusion3G card equipped with an expansion card used for some options such as analog video audio the base card occupying slot n results in the expansion card occupying slot n 2 or 2 slots to the right Example with base card in slot 18 expansion card mates with slot 20 Note these considerations when planning card locations within the frame See F...

Страница 28: ... bottom 4 Align the card with the top and bottom guides of the slot in which the card is being installed 5 Gradually slide the card into the slot When resistance is noticed gently continue pushing the card until its rear printed circuit edge terminals engage fully into the rear module mating connector CAUTION If card resists fully engaging in Rear I O Module mating connector check for alignment an...

Страница 29: ...p the card at certain steps in the following procedures When done with the procedures here fully install retainer screw as described in Network Controller Card Removal Installation p 2 8 The Network Controller Card uses a DIP switch bank to set the card for var ious network modes An overview of these settings is shown in Figure 2 8 on page 2 21 However it is recommended to follow the procedures be...

Страница 30: ...s in this procedure to change the address to a static IP address after the frame has connected Obtain and Install DHCP Server if not present 1 If the LAN connecting the frame s to DashBoard is not already configured with a DHCP server obtain and install a DHCP server TFTP32 or an equivalent is suitable Install and Set Up DashBoard if not present 2 On the computer connected to the frame LAN go to t...

Страница 31: ...nd its assigned IP address This can be easily done using the Frame Log Sheet included in the back of this manual See Managing Frames Using a Log on page 2 31 for more information 4 On the computer where DashBoard is installed make certain TCP IP Properties DHCP settings are as follows Obtain an IP address automatically Obtain DNS Server address automatically Set Network Controller Card for DHCP 5 ...

Страница 32: ...rs If DashBoard does not discover the added frame as described above per form frame setup as described in Frame Setup Using Static IP Address on page 2 16 Also note that automatic discovery only works for frames within the subnet 10 If desired the frame name displayed in the Basic Tree View pane can be changed as shown on the next page Note In the next step make certain the frame s network card is...

Страница 33: ...ngs shown below 2 On Network configuration pane click Apply Right click on the slot containing the network card slot 0 to open the network configuration pane and select the Network tab Click Modify Network Settings and enter the desired frame name in the Frame Name field and then click Apply 2 Set Addressing Mode to Static 3 Set IP Address Subnet Mask and Default Gateway fields as appropriate In t...

Страница 34: ... instructions for using the manual mode for adding a frame to DashBoard In this mode the frame is set to use a static IP address and DashBoard is set to look for and connect to a specific frame address This mode is useful where network conditions or resource availability prevent DHCP usage Note If static IP addresses are to be used carefully follow this procedure If the pro cedure is not followed ...

Страница 35: ...very of devices Enable button is selected as shown on the next page Note It is recommended to identify each frame with its HPF FC network card serial number and its assigned IP address This can be easily done using the Frame Log Sheet included in the back of this manual Refer to Managing Frames Using a Log on page 2 26 for more information Set Network Computer for Static IP Addressing 3 As shown b...

Страница 36: ...flict between the frame and any other node that might also have this address Set Network Controller Card for Initial Factory Fixed IP Address 4 Set network card DIP switch to the factory fixed static IP address position as shown below This establishes the initial connection between the card and the network computer SETUP_LANPROP2 PNG Set LAN computer to be on same network 1st through 3rd octets of...

Страница 37: ...ame 6 Install the network card in the frame Wait for the network card to fully reboot red LED turns off 7 The added frame should now appear in the Basic Tree View pane If necessary right click on the frame and select Connect The frame is now connected to DashBoard DB_ACCESS1A PNG Frame added in DashBoard Frame now connected in DashBoard DB_ACCESS1 PNG ...

Страница 38: ...and set DIP switches as shown below Note Time required for card to come back online depends upon amount of frames connected to DashBoard 11 Re insert the card When the card again comes online the frame now shows connection to DashBoard with the assigned static IP address 10 99 16 103 as shown in the example on the next page 2 Set Addressing Mode to Static 3 Set IP Address Subnet Mask and Default G...

Страница 39: ... shows settings for these modes as well as special alternate modes Figure 2 8 Network Controller Card DIP Switch Overview SETUP_ADDNEWIP3 PNG New IP address now assigned to frame Newly assigned user IP address DIP switches SW 1 and SW 2 provide various network settings for the card For reference these are described below Note that for normal installations manipulation of these switch as shown in t...

Страница 40: ...w 1 2 OFF 0 position forces user password access to be applied 3 4 Right click on the frame in DashBoard Basic Tree View and select Lock Unlock Access to access password set enable dialog Check Change master password and Prevent unauthorized access to this frame to enable password controlled frame access In the drop down list select targets that are desired to have access control applied Click OK ...

Страница 41: ...umper to the Disabled position as shown below Network Controller Card DashBoard Status and Settings Interfaces In addition to the Network tab described in the sections above for frame network settings the HFC FC network controller card provides several status display and auxiliary function setup interfaces as described below Frame Info Tabs The left pane of the network Controller Card DashBoard pa...

Страница 42: ...1 thru 20 are currently installed and recognized by the frame Cobalt Support Network Status shows whether or not the Cobalt Support VPN connection to the frame is enabled Hardware Display This displays shows the current overall status of the frame hardware and its power supplies Audible Alarm shows user setting of alarm mute jumper See Setting Network Controller Card to Mute Audible Alarms p 2 23 ...

Страница 43: ...all fields and functions When Confirm is clicked a Confirm pop up appears requesting confirmation Click Yes to proceed with the restore Click No to reject restore Invoking Restore Factory Defaults will result in loss of user settings such as network settings Identify Frame Button When pressed provides a command to connected frame to momentarily identify itself by causing the frame s front panel do...

Страница 44: ...shows currently invoked addressing mode Note Address mode must be selected using card DIP switches as described in Setting Up Network Remote Control p 2 11 IP Address and related entry fields allow user static address entry Note Static IP address and related fields can be changed to connect to other addresses where supported by host connections using the entry fields here However initial static IP...

Страница 45: ...ated similar to above but waits until cards are fully enumerated before displaying a card Note All known instances of Cobalt openGear cards support network controller card parameter caching If card will not appear set Parameter Caching to Disabled This mode is the same as previous frame network controller card function Table 2 1 Frame Setup and Auxiliary Control Descriptions continued With user ca...

Страница 46: ...ault status and allows escalations settings and audible alarm trigger select Note User card fault status is independent of settings and status shown here PSU Events Alarm Escalation Sets alarm escalation for various events related to frame PSU 1 and PSU 2 as follows Note PSU 1 and PSU 2 have identical independent controls Only PSU 1 controls are shown If a PSU slot is intended not to contain a PSU...

Страница 47: ...in Frame Setup Using DHCP on page 2 12 Note The surest method of establishing a connection is to use static addressing using the network card s factory fixed IP address to establish initial connection When connection is established using factory fixed IP address the connection can then be changed to a unique IP address in accordance with Frame Setup Using Static IP Address p 2 16 Damaged Ethernet ...

Страница 48: ...ge DashBoard will not forward from DHCP assigned addresses to a static address Try removing and re inserting the network card and then repeating by closing and opening DashBoard again Re establish connection by re connecting the frame to Dashboard using factory fixed static IP address 192 168 2 1 for HPF FC as described in Frame Setup Using Static IP Address on page 2 16 Then reconfigure the frame...

Страница 49: ...r frame also do not display properly the remote control system may not be connecting to the LAN Check the following Make certain the Ethernet cable is properly connected and showing activity on the LAN switch Use ping to check the connection User card inserted in frame does not show up in DashBoard Basic Tree view Card may not support enumeration caching by network controller card See Frame Setup ...

Страница 50: ...ans of connecting frames to the network many frames may connect with no correlation to the frame s physical identity especially if DHCP is used without adequate consideration of keeping track of connections In this example although the frames are connected to DashBoard the frame becomes lost from its physical identity Also note that in cases where a Network Controller Card does not have a unique n...

Страница 51: ...me in DashBoard Fill in the blanks for other information that can also be recorded as desired Sheet of Date Site Personnel Rack ID Frame ID Remote Control System Network ID Remarks DHCP Static IP ADDR Netmask Gateway DHCP Static IP ADDR Netmask Gateway DHCP Static IP ADDR Netmask Gateway DHCP Static IP ADDR Netmask Gateway DHCP Static IP ADDR Netmask Gateway DHCP Static IP ADDR Netmask Gateway DHC...

Страница 52: ...2 34 HPF 9000 PRODUCT MANUAL HPF9000 OM V1 8 This page intentionally blank ...

Страница 53: ......

Страница 54: ...Cobalt Digital Inc 2605 Galen Drive Champaign IL 61821 Voice 217 344 1243 Fax 217 344 1245 www cobaltdigital com HPF9000 OM V1 8 Printed in USA ...

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