3
Troubleshooting
3-78
BBG-1002-2UDX PRODUCT MANUAL
BBG-1002-2UDX-OM (V1.3)
BBG-1002-2UDX Processing Error Troubleshooting
Table 3-4 provides BBG-1002-2UDX processing troubleshooting
information. If the BBG-1002-2UDX exhibits any of the symptoms listed in
Table 3-4, follow the troubleshooting instructions provided.
In the majority of cases, most errors are caused by simple errors where the
BBG-1002-2UDX is not appropriately set for the type of signal being
received by the device.
Note:
The error indications shown below are typical for the corresponding error con-
ditions listed.
Note:
Where errors are displayed on both the BBG-1002-2UDX and network remote
controls, the respective indicators and displays are individually described in
this section.
Table 3-4
Troubleshooting Processing Errors by Symptom
Symptom
Error/Condition
Corrective Action
BBG-1002 shows Unlocked
message in BBG-1002-2UDX
Info pane.
No video input present
Make certain intended video source is
connected to appropriate BBG-1002-2UDX
video input. Make certain BNC cable
connections are OK.
Ancillary data (closed captioning,
timecode) not transferred
through BBG-1002-2UDX
• Control(s) not enabled
• Make certain respective control is set to On or
Enabled (as appropriate).
• VANC line number conflict
between two or more
ancillary data items
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-9).
(QC only) Audio silence
event not detected or triggered
on
Holdoff set too long to detect
condition
The Trigger Holdoff controls on the Audio
Detect Events tab allow ignoring silence events
unless the event duration exceeds the holdoff
setting. Make certain holdoff is set sufficiently
low to detect events as desired.
Audio not processed or passed
Enable control not turned on
On Output Audio Routing/Controls tab, Audio
Group Enable control for group 1 thru 4 must be
turned on for sources to be embedded into
respective embedded channel groups.
Excessive or nuisance input
signal quality events in log or
Card State status display
Holdoff periods are too brief (or
threshold set too high)
If holdoff periods are too brief (or threshold set
too sensitive), nuisance alarms may be
generated during transitions to and from
programs and interstitials, as well as during
certain content.
Selected upgrade firmware will
not upload
Automatic reboot after upgrade
turned off
Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the
device manually, or leave this box checked to
allow automatic reboot to engage an upgrade
upon selecting the upgrade.
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