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Catalyst 2900 Series XL and Catalyst 3500 Series XL Software Configuration Guide
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Chapter 9 Troubleshooting
Troubleshooting Switch Upgrades
Getting
“Permission
Denied” error
message during the
bootup.
This error message appears when the boot parameters are not set correctly. In
most of the cases, when setting the boot parameters during or after the upgrade,
the word flash: is mistyped or completely missed.
Go to Setting BOOT Parameters at ROMMON (Switch: Prompt) to verify and set
the BOOT parameters correctly.
If setting the BOOT parameters to the correct file name does not resolve the issue,
perform an X-Modem upgrade, as the file present on the Flash memory could be
corrupted or invalid.
Getting “Error
Loading Flash”
error messages.
The error loading Flash message means that there is a problem loading the current
image in Flash memory. The image could be corrupt or incorrect, or the image in
Flash memory could be missing. If the system is unable to load a software image
in Flash memory, the system will load the boot helper and bring up a switch
prompt.
1.
Enter the dir flash: command to verify if there is any bootable image on the
Flash. The file with .bin extension is the bootable image on the Flash.
If you see a bootable image on the Flash, continue to Step 2. If you do not see
any bootable image in the Flash, download the IOS Image File by using
X-Modem.
2.
Enter the set BOOT flash: name of IOS file command to set the boot variable
to the file name displayed in Step 1.
Note
BOOT must be capitalized and make sure to include flash:
before the file name.
3.
Enter the boot command.
Note
If the switch boots properly, enter the setting boot parameters
global configuration command to verify and set the BOOT
parameters (if needed), and proceed to Step 4. If the switch
fails to boot properly, download the IOS Image File using
X-Modem.
4.
After setting the BOOT parameters, reload the switch by entering the reload
privileged EXEC command.
The switch boots up automatically with the correct image.
Table 9-4
Problems Encountered When Upgrading the Switch (continued)
Problem
Suggested Solution