Configuring Call Home
How to Configure Call Home
26
Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide
•
If a
profile
name
is specified, the request is sent to the profile. If no profile is specified, the request
is sent to the Cisco TAC profile. The recipient profile does not need to be enabled for the call-home
request. The profile should specify the e-mail address where the transport gateway is configured so
that the request message can be forwarded to the Cisco TAC and the user can receive the reply from
the Smart Call Home service.
•
The
ccoid
user-id
is the registered identifier of the Smart Call Home user. If the
user-id
is specified,
the response is sent to the e-mail address of the registered user. If no
user-id
is specified, the
response is sent to the contact e-mail address of the device.
•
Based on the keyword specifying the type of report requested, the following information is returned:
–
config-sanity
—Information on best practices as related to the current running configuration.
–
bugs-list
—Known bugs in the running version and in the currently applied features.
–
command-reference
—Reference links to all commands in the running configuration.
–
product-advisory
—Product Security Incident Response Team (PSIRT) notices, End of Life
(EOL) or End of Sales (EOS) notices, or field notices (FN) that may affect devices in your
network.
To submit a request for analysis and report information from the Cisco Output Interpreter tool, complete
the following steps:
SUMMARY STEPS
1.
call-home request output-analysis “
show-command
”
[
profile
name
] [
ccoid
user-id
]
2.
call-home request
{
config-sanity
|
bugs-list
|
command-reference
|
product-advisory
} [
profile
name
] [
ccoid
user-id
]
DETAILED STEPS
Example
The following example shows a request for analysis of a user-specified
show
command:
Router#
call-home request output-analysis "show diag" profile TG
Command or Action
Purpose
Step 1
call-home request output-analysis
“
show-command
”
[
profile
name
] [
ccoid
user-id
]
Example:
Router#
call-home request output-analysis “show
diag” profile TG
Sends the output of the specified
show
command for
analysis. The
show
command must be contained in quotes
(“”).
Step 2
call-home request
{
config-sanity
|
bugs-list
|
command-reference
|
product-advisory
}
[
profile
name
] [
ccoid
user-id
]
Example:
Router#
call-home request config-sanity profile
TG
Sends the output of a predetermined set of commands, such
as the
show running-config all
and
show version
commands, for analysis. In addition, the
call home request
product-advisory
subcommand includes all inventory alert
group commands. The keyword specified after the
call-home
request
command specifies the type of report
requested.
