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9-11

Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

OL-15790-01

Chapter 9      Troubleshooting and Maintenance

General Troubleshooting Tips

Prolonged broadcast storms 
cause IP phones to reset, or be 
unable to make or answer a call

A prolonged Layer 2 broadcast storm (lasting several minutes) on 
the voice VLAN may cause IP phones to reset, lose an active call, 
or be unable to initiate or answer a call. Phones may not come up 
until a broadcast storm ends.

Moving a network connection 
from the phone to a workstation

If you are powering your phone through the network connection, 
you must be careful if you decide to unplug the phone’s network 
connection and plug the cable into a desktop computer. 

Caution

The computer’s network card cannot receive power 
through the network connection; if power comes through 
the connection, the network card can be destroyed. To 
protect a network card, wait 10 seconds or longer after 
unplugging the cable from the phone before plugging it 
into a computer. This delay gives the switch enough time 
to recognize that there is no longer a phone on the line 
and to stop providing power to the cable.

Changing the telephone 
configuration

By default, the network configuration options are locked to prevent 
users from making changes that could impact their network 
connectivity. You must unlock the network configuration options 
before you can configure them. See the 

“Unlocking and Locking 

Options” section on page 4-3

 for details.

LCD display issues

If the display appears to have rolling lines or a wavy pattern, it 
might be interacting with certain types of older fluorescent lights in 
the building. Moving the phone away from the lights, or replacing 
the lights, should resolve the problem.

Dual-Tone Multi-Frequency 
(DTMF) delay

When you are on a call that requires keypad input, if you press the 
keys too quickly, some of them might not be recognized.

Codec mismatch between the 
phone and another device

The RxType and the TxType statistics show the codec that is being 
used for a conversation between this Cisco Unified IP phone and 
the other device. The values of these statistics should match. If they 
do not, verify that the other device can handle the codec 
conversation, or a transcoder is in place to handle the service.

See the 

“Call Statistics Screen” section on page 7-13

 for 

information about displaying these statistics.

Sound sample mismatch 
between the phone and another 
device

The RxSize and the TxSize statistics show the size of the voice 
packets that are being used in a conversation between this 
Cisco Unified IP phone and the other device. The values of these 
statistics should match.

See the 

“Call Statistics Screen” section on page 7-13

 for 

information about displaying these statistics.

Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

Содержание 7975G - Unified IP Phone VoIP

Страница 1: ...t Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP Text Part Number OL 15790 01 ...

Страница 2: ...e television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval ...

Страница 3: ......

Страница 4: ......

Страница 5: ...roviding Users with Feature Information 1 8 Understanding Security Features for Cisco Unified IP Phones 1 8 Overview of Supported Security Features 1 10 Understanding Security Profiles 1 12 Identifying Authenticated Encrypted and Protected Phone Calls 1 13 Establishing and Identifying Secure Conference Calls 1 13 Establishing and Identifying Protected Calls 1 14 Call Security Interactions and Rest...

Страница 6: ...Adding Phones to the Cisco Unified Communications Manager Database 2 8 Adding Phones with Auto Registration 2 9 Adding Phones with Auto Registration and TAPS 2 10 Adding Phones with Cisco Unified Communications Manager Administration 2 11 Adding Phones with BAT 2 11 Using Cisco Unified IP Phones with Different Protocols 2 12 Converting a New Phone from SCCP to SIP 2 12 Converting an In Use Phone f...

Страница 7: ...tion Menus on the Cisco Unified IP Phone 7975G 4 1 Displaying a Configuration Menu 4 2 Unlocking and Locking Options 4 3 Editing Values 4 3 Overview of Options Configurable from a Phone 4 4 Network Configuration Menu 4 5 Device Configuration Menu 4 11 Unified CM Configuration Menu 4 12 SIP Configuration Menu SIP Phones Only 4 13 SIP General Configuration Menu 4 14 Line Settings Menu SIP Phones Onl...

Страница 8: ... Options that Appear on the User Options Web Pages 5 21 C H A P T E R 6 Customizing the Cisco Unified IP Phone 6 1 Customizing and Modifying Configuration Files 6 1 Creating Custom Phone Rings 6 2 Ringlist xml File Format Requirements 6 2 PCM File Requirements for Custom Ring Types 6 3 Configuring a Custom Phone Ring 6 3 Creating Custom Background Images 6 3 List xml File Format Requirements 6 4 P...

Страница 9: ...ng IP Addressing and Routing 9 4 Verifying DNS Settings 9 4 Verifying Cisco Unified Communications Manager Settings 9 4 Cisco CallManager and TFTP Services Are Not Running 9 4 Creating a New Configuration File 9 5 Registering the Phone with Cisco Unified Communications Manager 9 6 Symptom Cisco Unified IP Phone Unable to Obtain IP Address 9 6 Cisco Unified IP Phone Resets Unexpectedly 9 6 Verifyin...

Страница 10: ...sers Access a Voice Messaging System A 3 How Users Configure Personal Directory Entries A 4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A 4 A P P E N D I X B Feature Support by Protocol for the Cisco Unified IP Phone 7975G B 1 A P P E N D I X C Supporting International Users C 1 Adding Language Overlays to Phone Buttons C 1 Installing the Cisco Unified Communica...

Страница 11: ...Contents xi Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 I N D E X ...

Страница 12: ...Contents xii Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 ...

Страница 13: ...Phone 7975G on the network The tasks described are administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ability to function in the network Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager many of the tasks in this manual require familiarit...

Страница 14: ...s configuring phone button and softkey templates setting up services and adding users to Cisco Unified Communications Manager Chapter 6 Customizing the Cisco Unified IP Phone Explains how to customize phone ring sounds background images and the phone idle display at your site Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Explains how to view model informat...

Страница 15: ...subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If...

Страница 16: ...lues are in italic screen font The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters such as passwords are in angle brackets Convention Description Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury ...

Страница 17: ...Cisco Unified IP Phone 7975G provides a color touchscreen support for up to eight line or speed dial numbers context sensitive online help for buttons and features and a variety of other sophisticated functions A Cisco Unified IP Phone like other network devices must be configured and managed These phones encode G 711a G 711µ G 722 G 729a G 729ab iLBC and decode G 711a G 711u G 722 iLBC G 729 G729...

Страница 18: ...ns including the BLF speed dial feature Web based services for example a Personal Address Book button Phone features for example a Privacy button Buttons illuminate to indicate status Green steady Active call or two way intercom call Green flashing Held call Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group Amber flashing Incoming call or reverting call Red ste...

Страница 19: ...r off 11 Mute button Toggles the Mute feature on or off 12 Headset button Toggles the headset on or off 13 4 way navigation pad and Select button center Allows you to scroll through menus and highlight items Use the Select button to select an item that is highlighted on the screen Navigation button Scroll up and down to see menus and highlight items Scroll right and left to scroll horizontally in ...

Страница 20: ...devices DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters DHCP is enabled by default If disabled you must manually configure the IP address subnet mask gateway and a TFTP server on each phone locally Cisco recommends that you use DHCP custom option 150 Wi...

Страница 21: ...nified IP Phone supports LLDP on the PC port Link Layer Discovery Protocol Media Endpoint Devices LLDP MED LLDP MED is an extension of the LLDP standard developed for voice products The Cisco Unified IP Phone supports LLDP MED on the SW port to communicate information such as Voice VLAN configuration Device discovery Power management Inventory management For more information about LLDP MED support...

Страница 22: ...he SIP protocol that determines which parameters are available during a connection between two endpoints Conferences are established by using only the SDP capabilities that are supported by all endpoints in the conference SDP capabilities such as codec types DTMF detection and comfort noise are normally configured on a global basis by Cisco Unified Communications Manager or Media Gateway in operat...

Страница 23: ...fied Communications Manager and the rest of the IP network By using DHCP you have fewer settings to configure on a phone but if your network requires it you can manually configure an IP address TFTP server subnet information etc For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP P...

Страница 24: ...FTP and IP settings on the phone itself You can also obtain statistics about a current call or firmware versions on the phone For more information about configuring features and viewing statistics from the phone see Chapter 4 Configuring Settings on the Cisco Unified IP Phone and see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Providing Users with Featur...

Страница 25: ...tion and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified Communications Manager Security Guide Security features supported on the Cisco Unified IP Phone See the Overview of Supported Security Features section on page 1 10 Restrictions regarding security features See the Security Restrictions section on page 1 17 Viewing a secu...

Страница 26: ...t list CTL is installed on the phone For more information about the CTL refer to Configuring the Cisco CTL Client chapter in the Cisco Unified Communications Manager Security Guide Unlocking the CTL file See the CTL File Menu section on page 4 32 Disabling access to web pages for a phone See the Disabling and Enabling Web Page Access section on page 8 3 Troubleshooting See the Troubleshooting Cisc...

Страница 27: ...at fail authentication are not written to Flash memory on the phone The phone rejects such files without further processing Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission Manufacturing installed certificate Each Cisco Unified IP Phone contains a unique manufacturing installed certificate MIC which is used for devic...

Страница 28: ...nticated Encrypted and Protected Phone Calls page 1 13 Device Configuration Menu page 4 11 Security Restrictions page 1 17 Encrypted configuration files Lets you ensure the privacy of phone configuration files Optional disabling of the web server functionality for a phone You can prevent access to a phone s web page which displays a variety of operational statistics for the phone Phone hardening A...

Страница 29: ...phone screen changes to this icon Note If the call is routed through non IP call legs for example PSTN the call may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it In a protected call a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting encrypted audio If your call is con...

Страница 30: ...s not mean that the other connected phone is also protected 3 A security tone plays if the call is connected to another protected phone indicating that both ends of the conversation are encrypted and protected If the call is connected to a non protected phone then the secure tone is not played Note Protected calling is supported for conversations between two phones Some features such as conference...

Страница 31: ...nce Secure authenticated Conference All participants are encrypted or authenticated Secure conference bridge Secure authenticated level conference Non secure Conference Encrypted or authenticated Only secure conference bridge is available and used Non secure conference Secure encrypted or authenticated Conference Encrypted or authenticated Only non secure conference bridge is available and used No...

Страница 32: ...implements the EAP MD5 option for 802 1X authentication Required Network Components Support for 802 1X authentication on Cisco Unified IP Phones requires several components including Cisco Unified IP Phone The phone acts as the 802 1X supplicant which initiates the request to access the network Cisco Secure Access Control Server ACS or other third party authentication server The authentication ser...

Страница 33: ...d call if the phone that is used to barge is not configured for encryption When barge fails in this case a reorder tone fast busy tone plays on the phone on which the user initiated the barge If the initiator phone is configured for encryption the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone After the barge occurs Cisco Unified Communications Manager c...

Страница 34: ...configuration tasks for the Cisco Unified IP Phone 7975G in Cisco Unified Communications Manager Administration The list presents a suggested order to guide you through the phone configuration process Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list Table 1 6 Checklist for Configuring the Cisco Unified IP Phone...

Страница 35: ...directory numbers lines on the phone by completing these required fields in the Directory Number Configuration window Directory number s Multiple Calls and Call Waiting Call Forwarding and Pickup if used Voice Messaging if used Adds primary and secondary directory numbers and features associated with directory numbers to the phone Refer to Cisco Unified Communications Manager Administration Guide ...

Страница 36: ...directory numbers lines on the phone by completing these required fields in the Directory Number Configuration window Directory number s Multiple Calls and Call Waiting Call Forwarding and Pickup if used Voice Messaging if used Adds primary and secondary directory numbers and features associated with directory numbers to the phone Refer to Cisco Unified Communications Manager Administration Guide ...

Страница 37: ...er Adding a Cisco Unified IP Phone Service to a Phone Button section 9 Add user information by configuring required fields Name last User ID Password for User Options web pages PIN for use with Extension Mobility and Personal Directory Adds user information to the global directory for Cisco Unified Communications Manager Refer to Cisco Unified Communications Manager Administration Guide End User C...

Страница 38: ...tasks for the Cisco Unified IP Phone 7975G The list presents a suggested order to guide you through the phone installation Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list Table 1 7 Checklist for Installing the Cisco Unified IP Phone 7975G Task Purpose For More Information 1 Choose the power source for the phon...

Страница 39: ...tion and To enable DHCP set DHCP Enabled to Yes DHCP is enabled by default To use an alternate TFTP server set Alternate TFTP Server to Yes and enter the IP address for the TFTP Server Note Consult with the network administrator if you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address subnet mask TFTP server a...

Страница 40: ...one and features work correctly Refer to Cisco Unified IP Phone 7975G for Cisco Unified Communications Manager 7 0 SCCP and SIP Guide 9 Provide information to end users about how to use their phones and how to configure their phone options Ensures that users have adequate information to successfully use their Cisco Unified IP Phones See Appendix A Providing Information to Users Via a Website Table...

Страница 41: ...raction between the Cisco Unified IP Phone 7975G and other key components of the Voice over IP VoIP network It includes these topics Understanding Interactions with Other Cisco Unified IP Communications Products page 2 1 Providing Power to the Phone page 2 3 Understanding Phone Configuration Files page 2 5 Understanding the Phone Startup Process page 2 7 Adding Phones to the Cisco Unified Communic...

Страница 42: ... Cisco Unified Communications Manager System Guide and Cisco Unified Communications Manager Security Guide For an overview of security functionality for the Cisco Unified IP Phone see the Understanding Security Features for Cisco Unified IP Phones section on page 1 8 Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop down list in Cisco Unifie...

Страница 43: ... the documentation included with a Cisco switch You can also access related documentation at this URL http cisco com en US products hw switches index html Related Topics Understanding the Phone Startup Process page 2 7 Network Configuration Menu page 4 5 Providing Power to the Phone The Cisco Unified IP Phone 7975G can be powered with external power or with Power over Ethernet PoE External power i...

Страница 44: ...ified IP Phone Power Injector The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone Functioning as a midspan device the injector delivers inline power to the attached phone The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone and supports a maximum cable length of 100m between the unpowered switch and the IP Phone IEEE 802 3a...

Страница 45: ...ding Phone Configuration Files Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager In general any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset a change is automatically made to the phone s configuration file Configuration files also contain information about ...

Страница 46: ...d Communications Manager Security Guide A phone accesses a default configuration file named XmlDefault cnf xml from the TFTP server when these conditions exist You have enabled auto registration in Cisco Unified Communications Manager The phone has not been added to the Cisco Unified Communications Manager Database The phone is registering for the first time If auto registration is not enabled and...

Страница 47: ... voice VLAN defined on the switch port The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol DHCP request for an IP address See the Network Configuration Menu section on page 4 5 See the Resolving Startup Problems section on page 9 1 4 Obtaining an IP Address If the Cisco Unified IP Phone 7975G is using DHCP to obtain an IP address the phone...

Страница 48: ... Resolving Startup Problems section on page 9 1 8 Contacting Cisco Unified Communications Manager The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager ...

Страница 49: ...uch as the directory numbers from Cisco Unified Communications Manager Move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers Note Cisco recommends you use auto registration to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones with ...

Страница 50: ...ng MAC addresses from phones TAPS works with the Bulk Administration Tool BAT to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses Use TAPS to update MAC addresses and download pre defined configurations for phones Note Cisco recommends you use auto registration and TAPS to add less than 100 phones to your network To add ...

Страница 51: ...nications Manager refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide Related Topics Adding Phones with Auto Registration page 2 9 Adding Phones with Auto Registration and TAPS page 2 10 Adding Phones with BAT page 2 11 Adding Phones with BAT Cisco Unified Communications Manager Bulk Administration Tool BAT s standard Cisco Un...

Страница 52: ...l enterprise parameter in Cisco Unified Communications Manager Administration to SIP To provision the phone by using the Bulk Administration Tool BAT choose the appropriate phone model and choose SIP from BAT To provision the phone manually make the appropriate changes for SIP on the Phone Configuration window in Cisco Unified Communications Manager Administration Refer to Cisco Unified Communicat...

Страница 53: ...e the configuration information readily available Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto Registration parameter is SCCP perform these general steps 1 Set the Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to SCCP F...

Страница 54: ...e 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone ...

Страница 55: ...he Phone Startup Process page 3 12 Configuring Startup Network Settings page 3 13 Configuring Security on the Cisco Unified IP Phone page 3 13 Note Before you install a Cisco Unified IP phone you must decide how to configure the phone in your network Then you can install the phone and verify its functionality For more information see Chapter 2 Preparing to Install the Cisco Unified IP Phone on You...

Страница 56: ... process calls If you plan to use auto registration verify that it is enabled and properly configured in Cisco Unified Communications Manager before connecting any Cisco Unified IP Phone to the network For information about enabling and configuring auto registration refer to Cisco Unified Communications Manager Administration Guide Also see the Adding Phones to the Cisco Unified Communications Man...

Страница 57: ...stration To do so choose Device Phone and locate the phone you want to modify In the Phone Configuration window for the phone check the Disable Speakerphone check box Headset Although Cisco Systems performs internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Cisco recommends the use of good qua...

Страница 58: ... the phone Press the Headset button on the phone to place and answer calls using the headset You can use the headset with all of the features on the Cisco Unified IP Phone including the Volume and Mute buttons Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone The wireless headset remote hookswitch control feature allows you to use a wireless h...

Страница 59: ...m because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors Caution In European Union countries use only external headsets that are fully compliant with the EMC Directive 89 336 EC Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Ph...

Страница 60: ... you must use Category 5 5e 6 for 100 Mbps connections and Category 5e 6 for 1000 Mbps connections See the Network and Access Ports section on page 3 2 for guidelines 6 Connect a straight through Ethernet cable from another network device such as a desktop computer to the 10 100 1000 PC port Optional You can connect another network device later if you do not connect one now You can use either Cate...

Страница 61: ...7915 12 Button Line Expansion Module or 7915 24 Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7915 or 7916 12 Button Line Expansion Module or 7916 24 Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916 in the Module 1 or Module 2 fields and choosing the appropriate expansion module firmware See Step 6 in the following procedure After the...

Страница 62: ...For example if you configure two 24 line Cisco Unified IP Phone Expansion Modules you will have a total of 56 lines 48 lines from the modules in addition to the 8 lines on the phone However only the first 42 lines will be available for use In the Firmware Load Information section there are two fields that specify the firmware load for Modules 1 and 2 You can leave these fields blank to use the def...

Страница 63: ...on Procedure Step 1 Push in the footstand adjustment button Step 2 Adjust the footstand to the desired height Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7975G to a desktop by using a laptop cable lock The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop The security slot can accommodate a lock up to 20 mm Comp...

Страница 64: ...o a wall by using the standard footstand and not the wall mount kit you need to supply the following tools and parts Screwdriver Screws to secure the Cisco Unified IP phone to the wall See Figure 3 3 for a graphical representation of the phone parts Before You Begin To ensure that the handset attaches securely to a wall mounted phone remove the handset wall hook from the handset rest rotate the ho...

Страница 65: ... button Step 2 Adjust the footstand so it is flat against the back of the phone Step 3 Insert two screws into a wall stud matching them to the two screw holes on the back of the footstand The keyholes fit standard phone jack mounts Step 4 Hang the phone on the wall Figure 3 3 Parts Used in Wall Mounting the Cisco Unified IP Phone 1 Footstand adjustment button Raises and lowers adjustment plate 2 W...

Страница 66: ... if the phone flash memory is erased or the phone load is corrupted the sequence of green flashes will continue while the phone begins a software update procedure If the phone performs this procedure the following buttons light to indicate progress Headset Phone is waiting for the network and completing CDP and DHCP configuration A DHCP server must be available in your network Mute Phone is downlo...

Страница 67: ... the security features see the Understanding Security Features for Cisco Unified IP Phones section on page 1 8 Also refer to Cisco Unified Communications Manager Security Guide A Locally Significant Certificate LSC installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function CAPF You can use Cisco Unified Communications Manager Administ...

Страница 68: ... The phone prompts for an authentication string Step 5 Enter the authentication code and press the Submit softkey The phone begins to install update or remove the LSC depending on how the CAPF was configured During the procedure a series of messages display in the LSC option field in the Security Configuration menu so you can monitor progress When the procedure completes successfully the phone wil...

Страница 69: ...viewing and making a variety of network settings For more information see the Network Configuration Menu section on page 4 5 Device Configuration menu Provides access to sub menus from which you can view a variety of non network related settings For more information see the Device Configuration Menu section on page 4 11 Security Configuration menu Provides options for displaying and modifying secu...

Страница 70: ...ccepts these values Enabled Allows access to the Settings menu Disabled Prevents access to the Settings menu Restricted Allows access to the User Preferences menu and allows volume changes to be saved Prevents access to other options on the Settings menu If you cannot access an option on the Settings menu check the Settings Access field Procedure Step 1 Press the Settings button to access the Sett...

Страница 71: ...on Do not press to unlock options and then immediately press again to lock options The phone will interpret this sequence as which will reset the phone To lock options after unlocking them wait at least 10 seconds before you press again Related Topics Displaying a Configuration Menu page 4 2 Editing Values page 4 3 Overview of Options Configurable from a Phone page 4 4 Network Configuration Menu p...

Страница 72: ... them see the Network Configuration Menu section on page 4 5 Note There are several options on various configuration menus that are for display only or that you can configure from Cisco Unified Communications Manager These options also are also described in this chapter Table 4 1 Settings Configurable from the Phone Category Description Network Configuration Menu Option General Network Settings VL...

Страница 73: ...as described in the Unlocking and Locking Options section on page 4 3 The Edit Yes or No softkeys for changing network configuration options appear only if options are unlocked For information about the keys you can use to edit options see the Editing Values section on page 4 3 TFTP settings If you do not use DHCP to direct the phone to a TFTP server you must manually assign a TFTP server You can ...

Страница 74: ...VLAN ID Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member If the phone has not received an auxiliary VLAN this option indicates the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are configured this option is blank The phone obtains its Operational VLAN ID via Cisco Discovery Protocol CDP from the switch to...

Страница 75: ...ex of the access port labeled 10 100 PC on the Cisco Unified IP Phone 7970 and 10 100 1000 PC on the Cisco Unified IP Phone 7971G GE Valid values Auto Negotiate 10 Half 10 BaseT half duplex 10 Full 10 BaseT full duplex 100 Half 100 BaseT half duplex 100 Full 100 BaseT full duplex 1000 Full 1000 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same spe...

Страница 76: ...option to No 3 Scroll to the IP Address option press the Edit softkey and then enter a new IP Address 4 Press the Validate softkey and then press the Save softkey Subnet Mask Subnet mask used by the phone 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the Subnet Mask option press the Edit softkey and then enter a new subnet mask 4 Press the Validate softkey ...

Страница 77: ... enabled the DHCP server assigns the phone an address When DHCP is disabled the administrator must manually assign an IP address to the phone 1 Unlock network configuration options 2 Scroll to the DHCP Enabled option and press the No softkey to disable DHCP or press the Yes softkey to enable DHCP 3 Press the Save softkey DHCP Address Released Releases the IP address assigned by DHCP 1 Unlock netwo...

Страница 78: ...nges to the TFTP Server 1 option A new CTL file will be downloaded from the new TFTP Server 1 address For information about the CTL file refer to Cisco Unified Communications Manager Security Guide For information about unlocking the CTL file see the Security Configuration Menu section on page 4 31 1 Unlock the CTL file if necessary for example if you are changing the administrative domain of the ...

Страница 79: ...TP Server 2 option In this case the phone will delete the CTL file when you save changes to the TFTP Server 2 option A new CTL file will be downloaded from the new TFTP Server 2 address For information about the CTL file refer to Cisco Unified Communications Manager Security Guide For information about unlocking the CTL file see to the Security Configuration Menu section on page 4 31 1 Unlock the ...

Страница 80: ...ed CM2 Unified CM3 Unified CM4 Unified CM5 These options show the Cisco Unified Communications Manager servers that are available for processing calls from the phone in prioritized order To change these options use Cisco Unified Communications Manager Administration For an available Cisco Unified Communications Manager server an option on the CallManager Configuration menu will show the Cisco Unif...

Страница 81: ...ations Manager always appears last in the list of servers even if it is active For more information refer to Cisco Unified Communications Manager Administration Guide TFTP Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file and that it registered with the TFTP server instead Authentication icon Indicates that the connection t...

Страница 82: ...s the amount of time in seconds after which a registration request expires From Cisco Unified Communications Manager Administration choose Device Device Settings SIP Profile Phone Label Displays the text that is displayed on the top right status line of the LCD on the phone This text is for end user display only and has no effect on caller identification or messaging This value will always be set ...

Страница 83: ...er Administration to modify Authentication Name Displays the name used by the phone for authentication if a registration is challenged by the call control server during initialization Use Cisco Unified Communications Manager Administration to modify Display Name Displays the identification the phone uses for display for caller identification purposes Use Cisco Unified Communications Manager Admini...

Страница 84: ...r call waiting is enabled Yes or disabled No for each line From Cisco Unified Communications Manager Administration choose Call Routing Directory Number Call Hold Ringback Indicates whether the call hold ringback feature is enabled Yes or disabled No for the phone From Cisco Unified Communications Manager Administration choose Device Device Settings SIP Profile Stutter Msg Waiting Indicates whethe...

Страница 85: ... URL of the help text that appears on the phone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Authentication URL URL that the phone uses to validate requests made to the phone web server From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Proxy Server URL URL of proxy server which makes HTTP requests to...

Страница 86: ...e Char Set Character set that the phone uses for the user locale Display only Cannot configure Network Locale Network locale associated with the phone user The network locale identifies a set of detailed information that supports the phone in a specific location including definitions of the tones and cadences used by the phone From Cisco Unified Communications Manager Administration choose Device ...

Страница 87: ...verting Focus Priority Indicates whether the phone shifts the call focus on the phone screen to an incoming call or a reverting hold call Settings include Lower Focus priority given to incoming calls Higher Focus priority given to reverting calls Even Focus priority given to the first call From Cisco Unified Communications Manager Administration choose System Device Pool See also Hold Reversion Au...

Страница 88: ...een enabled for configuring custom ring tones and wallpaper images From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Single Button Barge Indicates whether the Single Button Barge feature is enabled for the phone Default Disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Table 4 12 UI Configuration...

Страница 89: ...es This xml file is usually named tones xml or g3 tones xml From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Recording Tone Local Volume Indicates the loudness setting for the beep tone that is received by the party whose phone has the Recording Tone option enabled This setting applies for each listening device handset speakerphone headset Range 0 pe...

Страница 90: ...o Unified Communications Manager Administration choose Device Phone Phone Configuration to set this value If you allowed this option to be user controllable in the Wideband Headset UI Control option the user configured value takes precedence Enterprise Advertise G 722 Codec Enables disables Cisco Unified IP Phones to advertise the G 722 codec to Cisco Unified Communications Manager If enabled defa...

Страница 91: ... Device Phone Phone Configuration Display On Duration Length of time that the LCD screen remains on after turning on at the time shown in the Display On Time option From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Display Idle Timeout Length of time that the phone is idle before the display turns off Applies only when the display was off as scheduled...

Страница 92: ...being run on the access port These applications include monitoring and recording applications common in call center environments and network packet capture tools that are used for diagnostic purposes From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Forwarding Delay Indicates whether the internal switch begins forwarding packets between the PC port an...

Страница 93: ...e phone s ability to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working If voice monitoring is not desired set this option to No disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Voice VLAN Enabled Indicates whether the phone allows a device attached to the access port to a...

Страница 94: ...etwork Configuration Menu page 4 5 Table 4 17 QoS Configuration Menu Options Option Description To Change DSCP For Call Control Differentiated Services Code Point DSCP IP classification for call control signaling From Cisco Unified Communications Manager Administration choose System Enterprise Parameters DSCP For Configuration DSCP IP classification for any phone configuration transfer From Cisco ...

Страница 95: ...ther TFTP server IP address or name other than the TFTP Server 1 or TFTP Server 2 from which the phone firmware can be retrieved for phone upgrades When the Load Server option is set the phone contacts the designated server for the firmware upgrade Note The Load Server option allows you to specify an alternate TFTP server for phone upgrades only The phone continues to use TFTP Server 1 or TFTP Ser...

Страница 96: ...itch port CDP values are shown on the Settings menu From Cisco Unified Communications Manager Administration choose Device Phone CDP SW Port Indicates whether CDP is supported on the switch port default is enabled Enable CDP on the switch port for VLAN assignment for the phone power negotiation QoS management and 802 1x security Enable CDP on the switch port when the phone is connected to a Cisco ...

Страница 97: ...the root phone in the hierarchy and are then rapidly transferred down the transfer hierarchy to the other phones on the subnet using TCP connections This menu option indicates whether the phone supports Peer Firmware Sharing Settings include Enabled Disabled default From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Log Server Indicates the IP address ...

Страница 98: ...protocol supported by the switch Settings include Enabled default Disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration LLDP Power Priority Advertises the phone s power priority to the switch enabling the switch to appropriately provide power to the phones Settings include Unknown default Low High Critical From Cisco Unified Communications Manage...

Страница 99: ...or the security features is installed on the phone Yes or is not installed on the phone No For information about how to manage the MIC for your phone refer to the Using the Certificate Authority Proxy Function chapter in Cisco Unified Communications Manager Security Guide LSC Indicates whether a locally significant certificate used for the security features is installed on the phone Yes or is not ...

Страница 100: ...f security is configured for the phone the CTL file installs automatically when the phone reboots or resets A locked padlock icon in this option indicates that the CTL file is locked An unlocked padlock icon indicates that the CTL file is unlocked For more information about the CTL file refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide CAP...

Страница 101: ... button and choosing Security Configuration Trust List Table 4 21 Trust List Menu Settings Option Description To Change CAPF Server IP address of the CAPF used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about these settings refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Gui...

Страница 102: ... Choose Settings Security Configuration 802 1X Authentication Device Authentication 2 Set the Device Authentication option to Enabled or Disabled 3 Press the Save softkey EAP MD5 Specifies a password for use with 802 1X authentication using the following menu options described in the following rows Device ID Shared Secret Realm Choose Settings Security Configuration 802 1X Authentication EAP MD5 D...

Страница 103: ...n Status Real time progress of the 802 1X authentication status displaying one of the following states Disabled 802 1X is disabled and transaction was not attempted Disconnected Physical link is down or disconnected Connecting Trying to discover or acquire the authenticator Acquired Authenticator acquired awaiting authentication to begin Authenticating Authentication in progress Authenticated Auth...

Страница 104: ...isco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu ...

Страница 105: ... procedures Cisco Unified Communications Manager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users Via a Website For information about setting up phones in non English environments see Appendix C Supporting International Users This...

Страница 106: ...r by entering an assigned index code 1 99 on the phone keypad Users assign index codes from the User Options web pages For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Anonymous Call Block SIP phones only Allows a user to reject calls ...

Страница 107: ...transfer Prevents users from transferring an external call to another external number For more information refer to Cisco Unified Communications Manager Features and Services Guide External Call Transfer Restrictions chapter Busy Lamp Field BLF Allows a user to monitor the call state of a directory number associated with a speed dial button call log or directory listing on the phone For more infor...

Страница 108: ...ons that Appear on the User Options Web Pages section on page 5 21 Call forward all loop breakout Detects and prevents Call Forward All loops When a Call Forward All loop is detected the Call Forward All configuration is ignored and the call rings through For more information refer to the Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Call forward all loop preven...

Страница 109: ...alert notifies the users that a call is ringing in their pickup group For more information refer to the Cisco Unified Communications Manager Features and Services Guide Call Pickup chapter Call recording Allows a supervisor to record an active call The user might hear an intermittent tone beep tone during a call when it is being recorded Note The intercom feature is disabled when a call is being m...

Страница 110: ... Proxy Line Support and Cisco Unified Communications Manager Assistant With Shared Line Support chapters Client matter codes CMC SCCP phones only Enables a user to specify that a call relates to a specific client matter For more information refer to the Cisco Unified Communications Manager Features and Services Guide Client Matter Codes and Forced Authorization Codes chapter Conference Allows a us...

Страница 111: ...ther without remaining on the line For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Directed Call Park Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials A Call Park BLF button indicates whether a directed call park number is occupied and provides speed dial access to t...

Страница 112: ...kes precedence BLF Status Depicts DND Enables DND status to override busy idle state Cisco Unified Communications Manager Features and Services Guide Do Not Disturb chapter Extension Mobility SCCP phones only Allows a user to temporarily apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone Extension Mobility ...

Страница 113: ...sumed A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line You can configure call focus priority to favor incoming or reverting calls For more information about configuring this feature refer to Cisco Unified Communications Manager Features and Services Guide Hold Reversion chapter Hunt Group Provides load sharing for calls to...

Страница 114: ...ation refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Join Across Lines Select Allows users to apply the Join feature to calls that are on multiple phone lines For more information See the Configuring Softkey Templates page 5 19 Refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Log out of hunt groups Allows users t...

Страница 115: ...ivity to Cisco Unified Communications Manager chapter Mobile Connect Enables users to manage business calls using a single phone number and pick up in progress calls on the desktop phone and a remote device such as a mobile phone Users can restrict the group of callers according to phone number and time of day For more information refer to the Cisco Unified Communications Manager Features and Serv...

Страница 116: ...r Features and Services Guide Call Pickup chapter Presence enabled directories Allows a user to monitor the call state of another directory number DN listed in call logs speed dials and corporate directories The Busy Lamp Field BLF for the DN displays the call state For more information refer to Cisco Unified Communications Manager Features and Services Guide Presence chapter Privacy Prevents user...

Страница 117: ...ed lines Extension Mobility and Join Across Lines are not available when protected calling is configured Protected calls are not authenticated For more information about security see the Overview of Supported Security Features section on page 1 10 For additional information refer to Cisco Unified Communications Manager Security Guide Quality Reporting Tool QRT Allows users to use the QRT softkey o...

Страница 118: ...inistration to define and maintain the list of phone services to which users can subscribe For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Services chapter Services URL button Allows users to access services from a programmable button rather ...

Страница 119: ...ions Manager System Guide Time of Day Routing chapter Touchscreen illumination disabling Allows user to disable touchscreen illumination on a phone which would override other rules that determine when the touchscreen gets illuminated To provide this feature you must implement the Display URI which includes configuring the length of time that illumination remains disabled Refer to the Cisco Unified...

Страница 120: ... the video display mode for viewing a video conference depending on the modes configured in the system For more information Refer to Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Refer to Cisco Unified Communications Manager System Guide Understanding Video Telephony chapter Video support SCCP phones only Enable video support on the phone For mor...

Страница 121: ...ds From a web browser Users can access the PAB and Fast Dials features from the Cisco Unified Communications Manager User Options web pages From the Cisco Unified IP Phone Users can choose Directories Personal Directory to access the PAB and Fast Dials features from their phones From a Microsoft Windows application Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Ad...

Страница 122: ...vely Modifying a Phone Button Template for Personal Address Book or Fast Dials You can modify a phone button template to associate a service URL with a line button Doing so enables users to have single button access to the PAB and Fast Dials Before you modify the phone button template you must configure PAB or Fast Dials as an IP phone service To configure PAB or Fast Dial as an IP phone service i...

Страница 123: ...or the phone Step 8 Select the new phone button template from the Phone Button Template drop down list box Step 9 Click Save to store the change and then click Reset to implement the change The phone user can now access the User Options pages and associate the service with a button on the phone For additional information on IP phone services see the Cisco Unified Communications Manager Administrat...

Страница 124: ...n provides a graphical user interface GUI for limited end user configuration of IP Phone applications Before you set up services gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network To set up these services choose Device Device Settings Phone Services from Cisco Unified Communications Manager Administration Refe...

Страница 125: ...o Unified Communications Manager end user group To do so choose User Management User Group You must also associate appropriate phones with the user To perform these procedures from Cisco Unified Communications Manager Administration choose User Management End User For additional information refer to Cisco Unified Communications Manager Administration Guide End User Configuration section Specifying...

Страница 126: ...r Options Web Pages True Option displays on the User Options web pages default False Option does not display on the User Options web pages Show All Settings All call forward settings display on the User Options web pages default Hide All Settings No call forward settings display on the User Options web pages Show Only Call Forward All Only call forward all calls displays on the User Options web pa...

Страница 127: ... 7 Customizing and Modifying Configuration Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones phone backgrounds to the TFTP directory You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window Re...

Страница 128: ...e 6 3 Configuring a Custom Phone Ring page 6 3 Ringlist xml File Format Requirements The Ringlist xml file defines an XML object that contains a list of phone ring types This file can include up to 50 ring types Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring The Cisco TF...

Страница 129: ...d to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster For more information see the Software Upgrades chapter in Cisco Unified Communications Operating System Administration Guide Step 3 Use a text editor to edit the Ringlist xml file See the Ringlist xml File Format Requirements section on page 6 2 for information about how to format this file and for a sample Ri...

Страница 130: ...e Background Images menu on the phone For each image the List xml file contains one element type called ImageItem The ImageItem element includes these two attributes Image Uniform resource identifier URI that specifies where the phone obtains the thumbnail image that will appear on the Background Images menu on a Phone URL URL that specifies where the phone obtains the full size image The followin...

Страница 131: ... color channel set the number of tonal levels per channel to 40 40 red X 40 green X 40 blue 64000 colors This is as close as you can posterize to 65535 colors without exceeding the maximum Configuring a Custom Background Image To create custom background images for the Cisco Unified IP Phone follow these steps Procedure Step 1 Create two PNG files for each image a full size version and a thumbnail...

Страница 132: ...ng the G 722 codec in place of G 711 This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset but if either the headset or handset is enabled the user may notice greater audio sensitivity during the call Greater sensitivity means improved audio clarity but also means that more background noise can be heard by the far endpoint noise such as rustling pa...

Страница 133: ...sly URL Idle field on the Cisco Unified Communications Manager Enterprise Parameters Configuration window or the Idle field in the Bulk Administration Tool BAT Specifying the length of time that the phone is not used before the idle display XML service is invoked For a single phone Idle Timer field on the Cisco Unified Communications Manager Phone Configuration window For multiple phones simultane...

Страница 134: ... a phone from the Power Save Configuration menu on the phone For more information see the Power Save Configuration Menu section on page 4 23 Table 6 1 Display On and Off Configuration Fields Field Description Days Display Not Active Days that the display does not turn on automatically at the time specified in the Display On Time field Choose the day or days from the drop down list To choose more t...

Страница 135: ...as off as scheduled and was turned on by an end user by pressing a button on the phone touching the touchscreen or lifting the handset Enter the value in this field in the format hours minutes For example to turn the display off when the phone is idle for 1 hour and 30 minutes after an end user turns the display on enter 1 30 The default value is 0 30 Display On If Incoming Call Disable enable aut...

Страница 136: ...d IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen ...

Страница 137: ...he status messages network statistics and firmware versions For more information see the Status Menu section on page 7 2 Call Statistics screen Displays counters and statistics for the current call For more information see the Call Statistics Screen section on page 7 13 You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting You can also ...

Страница 138: ...e Load File Identifier of the factory installed load running on the phone Display only Cannot configure Boot Load ID Identifier of the factory installed load running on the phone Display only Cannot configure Serial Number Serial number of the phone Display only Cannot configure CTL Displays the MD5 hash of the certificate trust list CTL file that is installed in the phone If no CTL file is instal...

Страница 139: ...reen which shows information about the Cisco Unified IP Phone Expansion Module if it is connected to the phone For more information see the Expansion Module Status Screen section on page 7 12 Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the phone has generated You can access this screen at any time even if the phone has not finished starting up...

Страница 140: ...hone to Cisco Unified Communications Manager if you are not allowing phones to auto register See the Adding Phones with Cisco Unified Communications Manager Administration section on page 2 11 for details If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server If you are using static IP addresses check configuration of the TFTP server See the Network Configuration ...

Страница 141: ...nformation see the 802 1X Authentication and Status section on page 4 34 DNS timeout DNS server did not respond Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the DNS server and the phone Verify the network connections DNS server is down Check configuration of DNS server DNS unknown host DNS could not resolve the name of the TFTP ...

Страница 142: ...ne tried to validate the signature of a signed file This message includes the name of the file that failed The file is corrupted If the file is a phone configuration file delete the phone from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration Then add the phone back to the Cisco Unified Communications Manager database using Cisco Unified Co...

Страница 143: ...ger choose Device Phone Re enter the load displayed on the phone See the Firmware Versions Screen section on page 7 11 to verify the phone setting Load Server is invalid Indicates an invalid TFTP server IP address or name in the Load Server option The Load Server setting is not valid The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for upgra...

Страница 144: ...P addresses check configuration of TFTP server See the Network Configuration Menu section on page 4 5 for details on assigning a TFTP server TFTP Error The phone does not recognize an error code provided by the TFTP server Contact the Cisco TAC TFTP file not found The requested load file bin was not found in the TFTP directory Check the load ID assigned to the phone from Cisco Unified Communicatio...

Страница 145: ...work load reduces No network connectivity between the TFTP server and the phone Verify the network connections TFTP server is down Check configuration of TFTP server Timed Out Supplicant attempted 802 1X transaction but timed out to due the absence of an authenticator Authentication typically times out if 802 1X authentication is not configured on the switch Version error The name of the phone loa...

Страница 146: ...orted TCP CM NAKed KeepaliveTO Failback Phone Keypad Phone Re IP Reset Reset Reset Restart Phone Reg Rej Load Rejected HC CM ICMP Unreach Phone Abort Cause of the last reset of the phone Elapsed Time Amount of time that has elapsed since the phone last rebooted Port 1 Link state and connection of the PC port for example Auto 100 Mb Full Duplex means that the PC port is in a link up state and has a...

Страница 147: ...s screen To display the Firmware Version screen follow these steps Procedure Step 1 Press the Settings button Step 2 Select Status Step 3 Select Firmware Versions Port 2 Link state and connection of the Network port IPv4 Information on the DHCP status This includes the following states CDP BOUND CDP INIT DHCP BOUND DHCP DISABLED DHCP INIT DHCP INVALID DHCP REBINDING DHCP REBOOT DHCP RENEWING DHCP ...

Страница 148: ...he Settings button Step 2 Select Status Step 3 Select Expansion Module s To exit the Expansion Module s screen press the Exit softkey Table 7 4 Firmware Version Information Item Description Load File Load file running on the phone App Load ID Identifies the JAR file running on the phone JVM Load ID Identifies the Java Virtual Machine JVM running on the phone OS Load ID Identifies the operating sys...

Страница 149: ...tream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data To display the Call Statistics screen for information about the last voice stream follow these steps Procedure Step 1 Press the Setting...

Страница 150: ... Rcvr Discarded Number of RTP packets in the receiving voice stream that have been discarded bad packets too late and so on Note The phone will discard payload type 19 comfort noise packets that are generated by Cisco Gateways which will increment this counter Rcvr Lost Packets Missing RTP packets lost in transit Voice Quality Metrics MOS LQK Score that is an objective estimate of the mean opinion...

Страница 151: ...terval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from t...

Страница 152: ...Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu ...

Страница 153: ... web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phone 7975G see Chapter 9 Troubleshoo...

Страница 154: ...ce Information Displays device settings and related information for the phone For more information see the Device Information section on page 8 4 Network Configuration Displays network configuration information and information about other phone settings For more information see the Network Configuration section on page 8 5 Network Statistics Includes the following hyperlinks which provide informat...

Страница 155: ...to the web pages for a phone If you do so you will prevent access to the web pages that are described in this chapter and to the phone s User Options web pages To control access to the web pages for a phone follow these steps from Cisco Unified Communications Manager Administration Procedure Step 1 Choose Device Phone Step 2 Specify the criteria to find the phone and click Find or click Find to di...

Страница 156: ...g on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module Hardware Revision Revision value of the phone hardware Serial Number Serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on any line f...

Страница 157: ...ight display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information Table 8 1 Device Information Area Items continued Item Description Table 8 2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address BOOTP Server Indicates whether...

Страница 158: ...appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window Information URL URL of the help text that appears on the phone Directories URL URL of the server from which the phone obtains directory information Messages URL URL of the server from which the phone obtains message s...

Страница 159: ...a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Network Locale Network locale associated with the phone user Identifies a set of detailed information to support the phone in a specific location including definitions of the tones and cadences used by the phone Headset enabled Indicates whether the Headset but...

Страница 160: ...vices Security Mode Displays the security mode that is set for the phone Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port PC VLAN VLAN used to identify and remove 802 1P Q tags from packets sent to the PC Forwarding Delay Indica...

Страница 161: ...nd Network Area Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Rx alignErr Total number of packets received between 64 and 1522 bytes in length that have a bad FCS Rx multicast Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx un...

Страница 162: ... number of multicast packets transmitted by the phone Neighbor Device ID Identifier of a device connected to this port Neighbor IP Address IP address of the neighbor device Neighbor Port Neighbor device port to which the phone is connected LLDP FramesOutTotal Total number of LLDP frames sent out from the phone LLDP AgeoutsTotal Total number of LLDP frames that have been time out in cache LLDP Fram...

Страница 163: ... simultaneously A phone streams information when it is on a a call or running a service that sends or receives audio or data The streaming statistics areas on a phone s web page provide information about the streams Most calls use only one stream Stream 1 but some calls use two or three streams For example a barged call uses Stream 1 and Stream 2 To display a Streaming Statistics area access the w...

Страница 164: ... if the connection was set to send only mode Rcvr Codec Type of audio encoding used for the received stream Rcvr Reports Sent1 Number of times the RTCP Receiver Reports have been sent Rcvr Report Time Sent1 Internal time stamp indicating when a RTCP Receiver Report was sent Rcvr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection Includes...

Страница 165: ...nt ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream Latency1 Estimate of the network latency expressed in milliseconds Represents a r...

Страница 166: ...ng maximum MOS LQK score under normal conditions with no frame loss G 711 gives 4 5 G 722 gives 4 5 G 728 iLBC gives 3 9 G 729 A AB gives 3 8 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cmltve Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio ...

Страница 167: ...790 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Related Topics Configuring Settings on the Cisco Unified IP Phone chapter Configuring Features Templates Services and Users chapter Call Statistics Screen section on page 7 13 Monitoring the Voice Quality of Calls section on page 9 16 ...

Страница 168: ...8 16 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics ...

Страница 169: ...nd Security Guidelines section on page xv This chapter includes these topics Resolving Startup Problems page 9 1 Cisco Unified IP Phone Resets Unexpectedly page 9 6 Troubleshooting Cisco Unified IP Phone Security page 9 9 General Troubleshooting Tips page 9 10 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module page 9 14 Resetting or Restoring the Cisco Unified IP Phone pa...

Страница 170: ...unctioning Cisco Unified IP Phone from another port and connect it to this network port to verify the port is active Connect the Cisco Unified IP Phone that will not start up to a different network port that is known to be good Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch eliminating the patch panel connection in the office 2 Verify that the phone is...

Страница 171: ...ommunications Manager page 9 6 Identifying Error Messages As the phone cycles through the startup process you can access status messages that might provide you with information about the cause of a problem See the Status Messages Screen section on page 7 3 for instructions about accessing status messages and for a list of potential errors their explanations and their solutions Checking Network Con...

Страница 172: ...r to Cisco Unified Communications Manager you must ensure that you have specified a DNS server Verify this setting by pressing the Settings button on the phone choosing Network Configuration and scrolling to the DNS Server 1 option You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system You must also ensure th...

Страница 173: ...ne that other suggestions in this chapter do not resolve the configuration file may be corrupted To create a new configuration file follow these steps Procedure Step 1 From Cisco Unified Communications Manager choose Device Phone Find to locate the phone experiencing problems Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database Step 3 Add the phone back t...

Страница 174: ... the phone based on its MAC Address For information about determining a MAC address see the Determining the MAC Address of a Cisco Unified IP Phone section on page 2 13 If the phone is already in the Cisco Unified Communications Manager database its configuration file may be damaged See the Creating a New Configuration File section on page 9 5 for assistance Symptom Cisco Unified IP Phone Unable t...

Страница 175: ...n the phone resets and attempts to reconnect its network connection If you are experiencing problems with the voice network you should investigate whether an existing problem is simply being exposed Verifying DHCP Settings Follow this process to help determine if the phone has been properly configured to use DHCP 1 Verify that you have properly configured the phone to use DHCP See the Network Conf...

Страница 176: ...9 14 for details Step 2 Modify DHCP and IP settings a Disable DHCP See the Network Configuration Menu section on page 4 5 for instructions b Assign static IP values to the phone See the Network Configuration Menu section on page 4 5 for instructions Use the same default router setting used for other functioning Cisco Unified IP Phones c Assign TFTP server See the Network Configuration Menu section...

Страница 177: ...n a record for the new TFTP server Phone does not register with Cisco Unified Communications Manager The CTL file does not contain the correct information for the Cisco Unified Communications Manager server Phone does not request signed configuration files The CTL file does not contain any TFTP entries with certificates 802 1X Enabled on Phone but Not Authenticating Phone cannot obtain a DHCP assi...

Страница 178: ...or 802 1X authentication and network access To resolve this you have two options Temporarily disable 802 1X authentication on the switch Temporarily move the phone to a network environment that is not using 802 1X authentication Once the phone starts up normally in one of these conditions you can access the 802 1X configuration menus and re enter the shared secret see the 802 1X Authentication and...

Страница 179: ...act their network connectivity You must unlock the network configuration options before you can configure them See the Unlocking and Locking Options section on page 4 3 for details LCD display issues If the display appears to have rolling lines or a wavy pattern it might be interacting with certain types of older fluorescent lights in the building Moving the phone away from the lights or replacing...

Страница 180: ...rt on the phone can become disabled and the following message will appear in the switch console log HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem re enable the port from the switch One way audio When at least one person in a call does not receive audio IP connectivity between phones is not established Check the configurations in routers and switches to ensure that IP connectivity is ...

Страница 181: ...a debug Call established with the iLBC protocol does not show that the iLBC codec is being used Call statistics display does not show iLBC as the receiver sender codec 1 Check the following by using Cisco Unified Communications Manager Administration Both phones are in the iLBC device pool The iLBC device pool is configured with the iLBC region The iLBC region is configured with the iLBC codec 2 C...

Страница 182: ...the phone has started up Choose the operation that is appropriate for your situation Table 9 3 Cisco Unified IP Phone Expansion Module Troubleshooting Problem Solution No display on the Cisco Unified IP Phone Expansion Module Verify that all of the cable connections are correct Verify that you have power to the Cisco Unified IP Phone Expansion Module Lighted buttons on the first Cisco Unified IP P...

Страница 183: ...tep 1 Unplug the power cable from the phone and then plug it back in The phone begins its power up cycle Step 2 While the phone is powering up and before the Speaker button flashes on and off press and hold Continue to hold until each line button flashes on and off in sequence in orange Step 3 Release and press 123456789 0 You can press a key twice in a row but if you press the keys out of sequenc...

Страница 184: ...oice Quality of Calls To measure the voice quality of calls that are sent and received within the network Cisco Unified IP Phones use these statistical metrics that are based on concealment events The DSP plays concealment frames to mask frame loss in the voice packet stream Concealment Ratio metrics Show the ratio of concealment frames over total speech frames An interval conceal ratio is calcula...

Страница 185: ... 2 MOS or greater and persist in calls that last longer than 30 seconds Conceal Ratio changes should indicate greater than 3 percent frame loss MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss G 711 gives 4 5 G 722 gives 4 5 G 728 iLBC gives 3 9 G 729 A AB gives 3 8...

Страница 186: ...cts_support_ category_home html Table 9 5 Changes to Voice Quality Metrics Metric Change Condition MOS LQK scores decrease significantly Network impairment from packet loss or high jitter Average MOS LQK decreases could indicate widespread and uniform impairment Individual MOS LQK decreases indicate bursty impairment Cross check with Conceal Ratio and Conceal Seconds for evidence of packet loss an...

Страница 187: ... proof electronics liquids and powders can damage the components and cause failures Disable the touchscreen before cleaning it so that you will not inadvertently choose a feature from the pressure of the cleaning cloth To disable the touchscreen so that it will not respond to touch press the Display button for more than one second The phone displays Touchscreen Disabled and the Display button flas...

Страница 188: ...9 20 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone ...

Страница 189: ...nes Only page A 2 How Users Subscribe to Services and Configure Phone Features page A 3 How Users Access a Voice Messaging System page A 3 How Users Configure Personal Directory Entries page A 4 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone including speed dial services and voice messaging system options users must re...

Страница 190: ...pport_series_home html For more information about viewing or ordering documentation see the Obtaining Documentation Obtaining Support and Security Guidelines section on page xv Additionally you can provide end users with access to self paced Cisco Unified IP Phone eLearning tutorials for several phone models The tutorials can include a link to a user guide PDF For more information see the Accessin...

Страница 191: ... the web server is installed A user ID default password and default PIN are needed to access the application These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 20 A brief description of what a web based graphical user interface application is and how to ac...

Страница 192: ... Phone Address Book Synchronizer section on page A 4 for information about installing the Cisco Unified IP Phone Address Book Synchronizer Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Use this tool to synchronize data stored in your Microsoft Windows address book with the Cisco Unified Communications Manager directory and the User Options Personal Address Book Ti...

Страница 193: ... name and password and click OK Step 4 To configure Cisco Unified Communications Manager server information click the Server button The Configure Cisco Unified CallManager Server Information window displays Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and click OK If you do not have this information contact your system administrato...

Страница 194: ...ified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries ...

Страница 195: ...co com en US products hw phones ps379 tsd_products_support_series_home html Table B 1 Cisco Unified IP Phone 7975G Feature Support by Protocol Features Cisco Unified IP Phone 7975G For More Information SCCP SIP Calling Features Abbreviated Dialing Supported Supported Basic Call Handling Placing a Call Additional Options Audible Message Waiting Indicator Supported Supported Accessing Voice Messages...

Страница 196: ...Placing a Call Additional Options Conference Supported Supported Basic Call Handling Making Conference Calls Conference List Supported Supported Basic Call Handling Making Conference Calls Computer Telephony Integration CTI Applications Supported Some support such as Call Park WMI Users do not interact with this feature directly It is configured on Cisco Unified Communications Manager Directed Cal...

Страница 197: ...tiple Calls per Line Appearance 200 50 An Overview of Your Phone Understanding Lines vs Calls Mute Supported Supported Basic Call Handling Using Mute On hook Dialing Pre Dial Supported Supported Basic Call Handling Placing a Call Basic Options Other Group Pickup Supported Supported Privacy Supported Supported Advanced Call Handling Using a Shared Line Programmable Line Keys Supported Supported Fea...

Страница 198: ...ory Dialing Corporate Directories Supported Supported Using Call Logs and Directories Directory Dialing Personal Directory Enhancements Supported Supported Using Call Logs and Directories Directory Dialing Supplemental Features and Applications Cisco Unified Communications Manager Assistant Supported Supported Cisco Unified Communications Manager Assistant User Guide Cisco Unified Communications M...

Страница 199: ...B 5 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G ...

Страница 200: ...B 6 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G ...

Страница 201: ...anguage specific overlays go to this website http www overlaypro com cisco_systems b 1 Note Phone overlays are available only for languages in which the Cisco Unified IP Phone software has been localized All languages may not be immediately available so continue to check the website for updates Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP P...

Страница 202: ...ogging the call logs redial or call directory entries may display a symbol to represent the international escape code for your location Depending on the configuration for your phone system the may be replaced with the correct international dialing code or you may need to edit the number before dialing to manually replace the with the international escape code for your location In addition while th...

Страница 203: ...04 F 0 to 40 C Operating relative humidity 10 to 95 non condensing Storage temperature 14 to 140 F 10 to 60 C Height 9 07 in 23 03 cm Width 10 82 in 27 48 cm Depth 2 54 in 6 45 cm with footstand fully closed 6 0 in 15 24 cm with footstand fully open 3 54 in 9 00 cm with optional wall mount kit Weight 3 25 lb 1 47 kg Power Options 100 240 VAC 50 60 Hz 0 5 A when using the AC adapter 44V 57V DC 0 25...

Страница 204: ...ed for network connectivity they serve different purposes and have different port pinouts The network port is labeled 10 100 1000 SW on the Cisco Unified IP Phone The access port is labeled 10 100 1000 PC on the Cisco Unified IP Phone Network Port Connector Table D 2 describes the network port connector pinouts Access Port Connector Table D 3 describes the access port connector pinouts Table D 2 N...

Страница 205: ...er 7 0 SCCP and SIP OL 15790 01 Appendix D Technical Specifications Network and Access Port Pinouts 6 BI_DA 7 BI_DC 8 BI_DC Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Table D 3 Access Port Connector Pinouts Pin Number Function ...

Страница 206: ...D 4 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 Appendix D Technical Specifications Network and Access Port Pinouts ...

Страница 207: ...e system These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces partitions and other complicated configuration have already been done and are in place for existing users This section contains these topics Example User Information for these Procedures page E 1 Adding a User to Cisco Unified Communications Manager page E 2 Configu...

Страница 208: ...ications Manager Administration Step 2 Choose System LDAP LDAP Directory Step 3 Use the Find button to locate your LDAP directory Step 4 Click on the LDAP directory name Step 5 Click Perform Full Sync Now Note If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified Communications Manager the LDAP Directory Synchronization Schedule on the LDAP Directory window determin...

Страница 209: ...ew Step 3 Select the user s phone model from the Phone Type drop down list then click Next Step 4 Select the device protocol SCCP or SIP from the drop down list then click Next The Phone Configuration window appears Procedure to Configure Phone On the Phone Configuration window you can use the default values for most of the fields The following procedure describes how to configure the required fie...

Страница 210: ... You can use the search field s in conjunction with the Find button to find all configured softkey templates and their current settings Common Phone Profile From the drop down list box choose a common phone profile from the list of available common phone profiles Note Common Phone Profiles are defined on the Common Phone Profile Configuration window of Cisco Unified Communications Manager Administ...

Страница 211: ...hould contain the same number that appears in the Telephone Number field on the User Configuration window Example 26640 is the directory number of user John Doe in the example above c From the Route Partition drop down list choose the partition to which the directory number belongs If you do not want to restrict access to the directory number choose None for the partition d From the Calling Search...

Страница 212: ...ext to the user s name then click Add Selected The user s name and user ID should now appear in the Users Associated With Line pane of the Directory Number Configuration window i Click Save The user is now associated with Line 1 on the phone j If your phone has a second line configure Line 2 k Associate the user with the device Choose User Management End User Use the search boxes and the Find butt...

Страница 213: ...er Associations pane of the screen set the primary extension from the drop down list Step 2 In the Mobility Information pane check the Enable Mobility box Step 3 In the Permissions Information pane use the User Group buttons to add this user to any user groups For example you may want to add the user to a group that has been defined as a Standard CCM End User Group To view all configured user grou...

Страница 214: ...g 5 2 AC adapter connecting 3 5 access to phone settings 3 14 4 2 access port 10 100 1000 PC 3 3 configuring 4 7 connecting 3 6 disabled 4 25 forwarding packets to 4 24 access to phone settings 4 1 Access web page 8 2 8 8 adding Cisco Unified IP Phones manually 2 11 Cisco Unified IP Phones using auto registration 2 9 Cisco Unified IP Phones using BAT 2 11 users to Cisco Unified Communications Mana...

Страница 215: ... 4 call forward configurable display B 2 call forward destination override B 2 call forward display configuring 5 4 5 7 call park 5 5 call pickup 5 5 call recording 5 5 call security restrictions using Barge 1 14 Call Statistics screen 7 1 7 13 call waiting 5 5 CAPF Certificate Authority Proxy Function 1 11 3 13 certificate trust list file See CTL file Cisco Discovery Protocol See CDP Cisco IP Man...

Страница 216: ...ey 7 4 7 9 client matter codes 5 6 CM 1 5 4 12 Computer Telephony Integration CTI Applications 5 7 conference 5 6 secure 1 13 conference joining 5 6 configurable call forward display 5 7 configuration file cnf xml 2 6 creating 9 5 encrypted 1 12 modifying 6 1 overview 2 5 secure 2 6 XmlDefault cnf xml 2 6 configuring from a Cisco Unified IP Phone 4 3 LDAP directories 5 17 overview 1 17 personal di...

Страница 217: ...ing 9 8 verifying settings 9 4 DNS Server 1 5 4 9 documentation additional ii xiv for users A 2 Domain Name 4 6 Domain Name System DNS 4 6 Domain Name System DNS server 4 9 do not disturb 5 8 DSCP For Call Control 4 26 DSCP For Configuration 4 26 DSCP For Services 4 26 Dynamic Host Configuration Protocol See DHCP E EAP MD5 4 34 editing configuration values 4 3 encrypted call 1 13 encrypted configu...

Страница 218: ...dec 4 22 G 729 1 1 G729a 1 1 G729ab 1 1 G729b 1 1 GARP Enabled 4 25 group call pickup 5 9 H handset 1 3 handset connecting 3 5 headset button for 1 3 connecting 3 4 disabling 3 4 enabling wireless headset hookswitch control 3 4 quality 3 5 sound quality 3 5 using 3 3 wireless enabling 3 4 Headset Enabled 4 20 headset port 3 5 height adjusting 3 9 help button 1 3 Help System 5 9 hold 5 9 hold rever...

Страница 219: ... 19 turning on and off automatically 6 7 LDAP directories using with Cisco Unified IP Phone 5 17 light strip on handset 1 3 line buttons 1 2 Link Layer Discovery Protocol LLDP network configuration 8 8 Link Layer Discovery Protocol Media Endpoint Devices LLDP MED network configuration 8 8 List xml file 6 3 6 4 Locale Configuration menu about 4 18 options Network Locale 4 18 Network Locale Version ...

Страница 220: ...tive VLAN 2 3 Navigation button 1 3 Network Configuration Area items LLDP MED on SW port 8 8 LLDP on PC port 8 8 Network Configuration menu about 4 5 displaying 4 2 editing values 4 3 IPv4 options Alternate TFTP 4 9 BOOTP Server 4 11 Default Router 1 5 4 8 DHCP 4 9 DHCP Address Released 4 9 DHCP Server 4 8 DNS Server 1 5 4 9 IP Address 4 8 Subnet Mask 4 8 TFTP Server 1 4 10 locking options 4 3 opt...

Страница 221: ... 17 phone button templates modifying 5 17 phone lines buttons for 1 2 phone screen 2 4 phone settings access 4 1 physical connection verifying 9 7 PLK 5 13 plugging in Cisco Unified IP Phone 3 5 PNG file 6 4 power maximum required from a switch 2 4 providing to the Cisco Unified IP Phone 2 3 power consumption 2 4 Power over Ethernet PoE 2 3 Power Save Configuration menu about 4 23 options Days Dis...

Страница 222: ...14 establishing 1 13 identifying 1 13 restrictions 1 14 1 15 security restrictions 1 15 secure SRST reference 1 11 securing the phone with a cable lock 3 9 security CAPF Certificate Authority Proxy Function 1 11 3 13 configuring on phone 3 13 device authentication 1 11 encrypted configuration file 1 12 file authentication 1 11 image authentication 1 11 Locally Significant Certificate LSC 3 13 manu...

Страница 223: ...abled 4 20 speakerphone button for 1 3 speed dial buttons for 1 2 template for 5 18 speed dialing 5 2 5 11 5 14 5 15 SRST description 4 13 secure reference 1 11 standard ad hoc conference 5 6 startup problems 9 1 startup process accessing TFTP server 2 7 configuring VLAN 2 7 contacting Cisco Unified Communications Manager 2 8 loading stored phone image 2 7 obtaining IP address 2 7 obtaining power ...

Страница 224: ... direct transfer 5 7 do not disturb DND 5 8 extension mobility 5 8 fast dial service 5 8 forced authorization codes 5 8 group call pickup 5 9 hold 5 9 hold reversion 5 9 hunt group 5 9 immediate divert 5 9 join 5 10 log out of hunt groups 5 10 Log server 4 29 9 12 malicious call identification MCID 5 10 meet me conference 5 11 message waiting 5 11 mobile connect 5 11 mobile voice access 5 11 multi...

Страница 225: ...n menu 4 19 options Auto Call Select 4 19 Auto Line Select 4 19 BLF for Call Lists 4 19 uncompressed wideband 16bits 16kHz audio 1 1 Unified CM Configuration Menu 4 12 Unlock softkey 4 33 User Datagram Protocol See UDP User Locale 4 18 User Locale Char Set 4 18 User Locale Version 4 18 User Options web page description 5 21 giving users access to 5 21 user options web page call forward settings 5 ...

Страница 226: ...s 8 2 Debug Display 8 3 8 11 Device Information 8 2 8 4 disabling access to 8 3 Ethernet Information 8 2 8 8 Network 8 2 8 8 Network Configuration 8 5 Network Configuration web page 8 2 preventing access to 8 3 Status Messages 8 2 8 11 Stream 0 8 11 Stream 1 8 3 8 11 Stream 2 8 3 8 11 Stream 3 8 3 8 11 Stream 4 8 3 8 11 Stream 5 8 3 8 11 wideband codec 1 1 wideband headset 4 22 option 4 20 user co...

Страница 227: ...Index IN 14 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP OL 15790 01 ...

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