Maintenance Agreements
RevolutionPBX ships with our standard support agreement covering the first 90 days after in-
stallation. The standard agreement provides everything you need to bring your system up
and start using it.
Basic and Premier agreements continue the standard agreement for one year and include dis-
counting off future phone purchases. Over the coming year we will be rolling out many new
features, upgrades and performance improvements- all of which are included with our Basic
and Premier agreements.
Support Hours M-F 8-5 MST except major USA holidays
Support Rates - $125 per hour*
Weekend/Nights - $225 per hour*
Included Agreement
•
90 day software updates
•
90 day email support
•
4 hrs of phone support during first 30 days
•
Stored configuration for life of PBX
Basic-
Annual
•
All software updates and new features during term of agreement
•
5 Support Incidents
•
Email Support - response within 24 hours of receipt
•
Phone Support - response within 24 hours of first call in
Premier-
Annual
•
All software updates and new features during term of agreement
•
10 Support Incidents
•
Email Support - response within 2 hours of receipt
•
Phone Support - response within 3 hours of first call in
•
50% discount on New Phone Provisioning charges
* Rates subject to change. Please contact Chronos Technical Support at 480-522-2145 for latest update.
Minimum 1 hr charge, after 1 hr billed in 1/2 hour increments.
Page 6 of 38
RevolutionPBX Install Guide v3.4
revised 3/18/11
