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HORIZON WARRANTY POLICY
LABOR & PARTS POLICY
For the first 12 months from the date of original purchase, upon Kleenrite’s determination, product manufacturing
defects will be repaired or replaced at no charge for labor and/or parts provided that the machine or part(s) is
delivered or shipped freight prepaid to Kleenrite or its designated repair center and provided that a Return
Authorization is obtained from Kleenrite prior to machine or part(s) being shipped. (See “How to Obtain a Return
Authorization”.)
Kleenrite is not responsible to pay for parts supplied by or labor performed by any of its distributors or any general
service companies.
PARTS ONLY – STANDARD REPLACEMENT POLICY
For the first 12 months from the date of original purchase, in the event that a part believed to be under warranty fails,
simply call Kleenrite to obtain a Return Authorization, ship the part freight prepaid to Kleenrite and, Kleenrite will
either repair or replace the part at no charge if it is determined that failure was a manufacturing defect. Kleenrite will
then ship the repaired or replaced part back to you freight collect. Our service department can usually talk a person
through any part replacement procedure in a matter of minutes. There is no charge for this nationwide toll-free
service.
PARTS ONLY – EMERGENCY REPLACEMENT POLICY
For the first 12 months from the date of original purchase, in the event that a part believed by the registered owner to
be under warranty fails and an immediate replacement part is requested before Kleenrite can inspect the part that is
suspected to be faulty or have a chance to repair it, Kleenrite will ship the requested part on a COD basis (part plus
freight) or if credit has been established prior to the request the part will be shipped on an Open Account basis (part
plus freight). A Return Authorization must be requested at the time of order so that the suspected defective part can
be returned freight prepaid to Kleenrite for warranty consideration. If after receiving the part, Kleenrite determines
that the part has a manufacturing defect and can be repaired, the part will be repaired to normal working condition
and returned (freight collect) to the original registered owner as a spare part and no refund will be made. Should
Kleenrite determine that the part is covered by warranty and cannot be repaired, Kleenrite will credit an open
account customer the same amount as was charged when the replacement part was sent less freight and will refund
a COD customer the same way. However, should Kleenrite determine that the part received was not a
manufacturing defect, you will be informed of such and credit will not be given nor will the damaged part be returned
unless requested specifically to the registered owner.
HOW TO OBTAIN A RETURN AUTHORIZATION
Prior to shipping any part, assembly or machine to Kleenrite a Return Authorization Number must be requested from
Kleenrite and displayed prominently on the outside of all packages containing parts or machines for warranty
consideration to be processed and in effect. A Return Authorization can be obtained by calling Kleenrite Service
Department at 1-800-241-4865 or 1-559-673-5700. The machine and/or part serial number must be communicated
to Kleenrite Customer Service to receive a Return Authorization Number. Any machine, part or assembly must be
returned with its original serial number as affixed by Kleenrite for warranty consideration to be in effect. All returns
will be sent to Kleenrite at 1122 Maple Street, Madera Ca. 93637. Fax communications can be sent to
1-559-673-5725 and emails sent to kleenritemfg.com.
