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XI. TROUBLESHOOTING
Error Message and Possible Causes
- Clean the electrodes and try again.
- Check if your thumb, four fingers fully
cover hand electrodes and your soles
are on foot electrodes. (consult
detailed posture instructions)
- Go to settings menu to set platform
to zero.
- Re-calibrate the Body Composition
Analyzer.
- Check if adjustable feet are stable
under the platform.
Measuring result is out
of range
Weight cannot be
measured
Measuring error
Printing error
Printing shifting
- Input correct height during
measurement.
- Make sure weight on the platform is
within specifications during
measurement.
- Subject’s height is out of range.
- Subject’s weight is out of range.
- Check if the connector on cable of
weight sensor is fully connected.
- Check if there is any damage to the
cable of weight sensor.
- Have subject step onto platform again.
- Hold the hand electrodes and stand
on foot electrodes the measurement
will start again.
- Restart the measurement, starting
from the weighing process.
- Weight sensor isn't receiving
signal.
- Subject is not on platform.
- Cannot detect resistance
from electrodes.
- Change in weight
- Connect printer. Power on printer.
Wait for a minute until printer is
ready, then press print button again.
- Reset printer in system settings by
going into printer settings, searching
for printer, choosing printer, and
saving settings.
- Unable to communicate with
printer
- Result sheet is misaligned
- Each batch of result sheets may be
slightly shifted. Different printers
have different printing areas. To get
the most accurate measuring results,
please refer to printer settings to set
the margin shift correctly.
- Thumb, fingers, or sole did not
contact electrodes properly.
- The skin is too dry or calloused,
interfering with electric current.
- Subject’s resistance is out of
range.
Possible Cause
Error
- Scale did not zero properly.
- Scale did not calibrate properly.
Insufficient electrode
contact
Incorrect weight
Suggested Action