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5.5 Troubleshooting
Below are some instructions for solving certain situations if the system doesn’t appear to
function as expected. If these instructions don’t help, please contact your vendor or Cavitar.
Camera is not found by Windows

check control, power and GigE cables (cables intact and properly connected)

check that the system is powered (green led in camera unit is on)

ensure that e.g. firewall or virus protection software of the computer is not preventing
camera connection. It may take some minutes (after powering the system) before the
camera is found by the computer. See Section 5.2 for more details
“No camera opened.” notification in CAVILUX Capture software

from “File” menu, select “Open camera…” and select the correct camera
Images are too dark or bright

check camera settings (“Settings” menu 
“Camera…”)
o
for typical settings see Section 5.2.4

check that image adjustment settings are reasonable
o
for more information see Section 5.2.5

check that replaceable protective window and the fixed glass window behind it are in
acceptable condition (switch off the system before checking the condition in order not
to be exposed to laser illumination)

check that the system is generating laser illumination (pulsed red light). Do not stare
directly at the beam!
Image brightness varies from one image to another (with unchanging target)

tick “Show camera capture rate tune controls” under “View” menu
o
capture rate tune controls will appear in Capture tool bar

press + or + button until the image becomes stable

untick “Show camera capture rate tune controls” under “View” menu
CAVITAR Capture software image refresh rate is low
-
ensure that the “Preview fps” value is sufficiently high (see Fig. 5.10F)
- ensure that the latest network adapter drivers have been installed
- reduce zoom level (e.g. to “Fit” or “1:1”), if possible
- restart the computer