H1000
Page 35 of 45
Installation Manual
Oct 2015 • Rev. 2.6
Troubleshooting
COMMUNICATION PROBLEMS
Symptoms: No communication to any panels
1.
Under
View > Communications
, check the communications statistics in the
Hurricane software. Check that the POLLS count is incrementing for each
panel programmed. If the panel is not being polled, you must program the
panel into the system. NOTE: the polls count is only valid on direct COM
port communication.
2.
Under
Edit > System > Define Trunk Communications
, check that the
COM port being used on the PC is assigned to the communication trunk
line in the Hurricane software. Check other applications, since the COM
port might be utilized by another application.
3.
Under
Commands > Communications
, perform a Restore Communications
command from the Hurricane software. A
system initialization
message should
be received from each panel. NOTE: System initialization will be received if
the panel was just RESET or this is the first communication to the panel,
else, data will be received or polling will begin.
4.
If you are still unable to restore communications, check the wiring from the
CLAUSB or CanLan to the first panel. Make sure that jumpers and DIP
switches on the CLAUSB are set up properly. If using a network connection,
double-check the CanLan setup and through the CanLan configuration
software to make sure proper operation mode is selected and IP setup is
correct. CanLan “Poll” count requires firmware version 7 or higher for
CanLan advanced diagnostics software.
5.
Check the panel addresses. If two panels have the same address, conflicts will
occur and cause communication problems.
6.
Hurricane software runs as a “SERVICE” in Windows, use Hurricane system
view for further debugging.
Symptoms: No communication to some panels
1.
Double-check the RS-485 wiring and jumper settings on the panels.
2.
Make sure that each panel has a unique address.
