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T

roub

leshooting

This chapter contains information to help you solve problems you may
have when using the MultiPASS. It includes:

❍

Paper jams

❍

General Troubleshooting Procedures

❍

LCD messages

❍

Printing problems

❍

Print quality problems

❍

Color printing and copying problems

❍

Paper feeding problems

❍

Faxing problems

❍

Scanning problems

❍

Telephone problems

❍

Copying problems

❍

General problems

❍

Memory Clear Report

If you have a problem with your MultiPASS and you cannot resolve it by
referring to the information in this chapter, contact the Canon
Computer Systems Customer Care Center. See “Getting Help From
Canon” in Chapter 1,

Introduction

, for details.

Canon’s support personnel are trained in the technical support of
Canon’s products and should be able to help you with your problem. If
your printer requires service, they can provide you with the telephone
number of your local Canon Authorized Service Facility (ASF).

Chapter 8

Troubleshooting

8-1

MPC-635—USERS MANUAL/V000/06-99

8

Troubleshooting

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Содержание MP-C635

Страница 1: ...MP C635 USER MANUAL Canon...

Страница 2: ...C635...

Страница 3: ...guides or related documents are believed reliable but the accuracy and completeness thereof are not guaranteed or warranted and they are not intended to be nor should they be understood to be represen...

Страница 4: ...f Infowave Software Inc Apple Finder and Macintosh are registered trademarks of Apple Computer Inc ScanTastic is a trademark of Second Glance Software All other product and brand names are registered...

Страница 5: ...Waiting can be used with your MultiPASS C635 Key telephone systems are not recommended because they send non standard signals to individual telephones for ringing and special codes which may cause a...

Страница 6: ...designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used...

Страница 7: ...per unit DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS N Canon recommends an individual line following industry standards e g the 2500 touc...

Страница 8: ...repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure fo...

Страница 9: ...monochrome or color printer stand alone plain paper fax color scanner and color copier It also includes maintenance troubleshooting and specifications Conventions This User s Manual uses the following...

Страница 10: ...Scanning 1 13 Loading the Document 1 14 Adding Pages to the Document 1 16 Setting the Document Feed Lever 1 16 Identifying Your Documents 1 17 Copying Documents 1 18 Miscellaneous 1 21 If the Power G...

Страница 11: ...dividual to a Speed Dial Code 3 13 Defining a Group Speed Dial Code 3 14 4 Sending Faxes With the MultiPASS C635 Sending a Document 4 1 Regular Dialing 4 2 Automatic Dialing 4 4 Sending a Document Usi...

Страница 12: ...canTastic 6 9 Performing in Hardware 6 10 Using Manual Balance 6 10 Using Auto Balance 6 17 Using the Advanced Functions of ScanTastic 6 18 Customizing the Device Panel 6 18 Automatic Batch Scanning 6...

Страница 13: ...axing Problems 8 23 Scanning Problems 8 26 Telephone Problems 8 27 Copying Problems 8 28 General Problems 8 29 Memory Clear Report 8 30 Appendix A Specifications Printing Specifications A 1 BJ Cartrid...

Страница 14: ...ne Color Bubble Jet printer plain paper fax color copier and color scanner This chapter introduces you to the MultiPASS C635 It includes Supplies and accessories Getting help from Canon Important safe...

Страница 15: ...ultiPASS C635 comes with One BC 21e Color BJ Cartridge One SB 21 Ink Cartridge Storage Box One extra BCI 21 Black BJ Tank You can also purchase the following BJ cartridge for use with the MultiPASS C6...

Страница 16: ...Jet products that is attributable to the use of third party parts or supplies including inks The limited warranty remains in effect for its life once that particular damage has been properly repaired...

Страница 17: ...n for a service charge currently 24 99 per call during holidays and days hours not listed above regarding urgent product questions or for products no longer under warranty 1 800 423 2366 Or for a char...

Страница 18: ...problem contact the Canon Computer Systems Customer Care Center see previous page for details If you feel your MultiPASS needs servicing contact Canon on the World Wide Web to locate the Canon Authori...

Страница 19: ...d is not knotted or kinked Do not push metal objects of any kind into the slots or openings on the cabinet This could result in a risk of fire or electric shock Do not allow small objects such as pins...

Страница 20: ...DOCUMENT FEEDER ADF AND PRINTER COVER HOLDS DOCUMENTS TO BE SCANNED UP TO 30 SHEETS OPERATOR PANEL USE TO CONTROL OPERATION OF THE MultiPASS C635 SHEET FEEDER HOLDS 100 SHEETS OF PLAIN PAPER OUTPUT TR...

Страница 21: ...ide the Printer Area 1 8 Introduction Chapter 1 LINE JACK TELEPHONE ANSWERING MACHINE JACK USB TO PARALLEL CABLE CONNECTOR MANUAL FEED SLOT POWER CORD CONNECTOR PAPER THICKNESS LEVER CARTRIDGE HOLDER...

Страница 22: ...ng fax transmissions For color scanning change the resolution from your software LCD display Displays messages and prompts during operation Displays selections text numbers and names when registering...

Страница 23: ...en an error occurs when the MultiPASS is out of paper or ink or when received faxes are stored in memory START COPY button Press to begin sending receiving copying or other operations or to select fun...

Страница 24: ...of the unit when installing or replacing the cartridge Press again after installing the cartridge to move the holder back to its home position on the right RESUME button Press when you want to form f...

Страница 25: ...faxes use plain paper such as copier paper When the message LOAD PAPER appears in the LCD display you need to add paper to the sheet feeder The sheet feeder holds approximately 100 sheets of plain pap...

Страница 26: ...egal or A4 size paper Follow these guidelines to prepare your documents Do not attempt to feed the following types of documents into the MultiPASS wrinkled or creased paper curled or rolled paper torn...

Страница 27: ...ument that will not feed into the MultiPASS You can then feed the copy Do not feed documents with pages that are different sizes or of different thicknesses Loading the Document You can load up to 30...

Страница 28: ...of the document The MultiPASS automatically feeds the pages one by one from the bottom If you have problems feeding multiple page documents insert the pages one at a time into the ADF This stacks the...

Страница 29: ...g the Document Feed Lever You use the document feed lever on the ADF to select multiple documents or single sheets Always set the document feed lever to single sheets and manually feed the following t...

Страница 30: ...ty if you send the document using one touch speed dialing coded speed dialing or group dialing and you registered the party s name It also includes the page number N You enter your fax header informat...

Страница 31: ...good idea to use the optional BC 20 Black BJ Cartridge when you make black and white copies You can use the BC 21e Color BJ Cartridge to make color copies Place the document face down in the ADF The...

Страница 32: ...for copying most text documents Use B W PHOTO resolution when copying documents that contain photographs This scans areas of the document that contain photos with 256 levels of gray and results in a m...

Страница 33: ...d the LCD displays START AGAIN reload the document and start copying again N If the LCD displays MEMORY FULL while making multiple copies of a document do not use the multiple copy feature for copying...

Страница 34: ...void unplugging the MultiPASS unless absolutely necessary This is the same as a power outage Using Switch Boxes Canon does not recommend using a switch box with the MultiPASS To use more than one prin...

Страница 35: ...S printer driver you can use the MultiPASS for all your printing needs This chapter describes Paper handling Understanding the printer driver Printing a document Setting up print jobs Setting the pape...

Страница 36: ...or damaged edges Copier paper has a preferred side for printing Look at the label on the package to see which side to print on Brilliant White Paper Canon s unique paper formulation gives you a bright...

Страница 37: ...bright white finish that lends striking visual power to charts graphs and photographic images Use this film to make your presentation materials and graphics look professional High Resolution Paper Ca...

Страница 38: ...ridge Understanding the Printer Driver Before you can use any type of printer with your computer you must install a printer driver The printer driver tells the computer what kind of a printer you are...

Страница 39: ...of the Chooser select the MultiPASS C635 as your printer Close the Chooser Start an application from which you want to print From the File menu choose Page Setup Make any appropriate adjustments for p...

Страница 40: ...Setting Up Print Jobs Once you have selected the MultiPASS C635 driver in the Chooser you can set up your print jobs from any application Using the Page Setup Dialog Use the Page Setup dialog to form...

Страница 41: ...e as shown in the following examples Fractional Widths This feature provides for better compatibility with older applications by helping your Macintosh determine the proper spacing between words When...

Страница 42: ...of your document Choose the following options to control how your documents print Flip Horizontal This option reverses the page left to right mirror image Flip Vertical This option reverses the page t...

Страница 43: ...reate are available in all applications including the Finder Paper List The top section of the Paper dialog shown above is called the Paper List it lists the available paper sizes by name and page dim...

Страница 44: ...f the window 3 Click the Set button To delete a custom paper size 1 In the Print List click the paper size you want to delete You cannot delete those sizes which have a gray radio button beside them 2...

Страница 45: ...h Gloss Photo Film High Resolution Paper or Glossy Photo Cards Pages You can print all pages of a document or select a range of pages by entering the appropriate page number in the From and To boxes Y...

Страница 46: ...re or after a print job or print no cover page at all The cover page lists the driver name and version the document name the application name your user name as specified in the File Sharing or Sharing...

Страница 47: ...t make up a particular color or shade of gray Select the method best suited to your output requirements This option is available when either Grayscale or Full Color is selected in the Print Colors As...

Страница 48: ...s available when you choose Grayscale or Full Color in the Print Colors As menu Moving the slider alters the overall brightness of the printed output Using the Preview Window Use Print Preview to see...

Страница 49: ...ay have to double check your Extensions Manager and restart your computer 5 Close the Chooser Your MultiPASS printer driver can now use SpoolMaster s background printing capabilities Printing With Spo...

Страница 50: ...nt job Cancelling a Print Job 1 In the SpoolMaster window select the printing document 2 Click the Cancel Printing button Removing a Document from the Queue To remove a document from the queue so it w...

Страница 51: ...olors As and Dithering in the Color dialog Output resolution has the greatest effect on print quality The higher the resolution you use the smaller the dots used to form the printed image and the bett...

Страница 52: ...e printer than is sent when printing at lower resolutions Controlling the Color Output Quality Use the Color options dialog to control the color printing mode halftoning method and the brightness of y...

Страница 53: ...20 Black BJ Cartridge Right for heavier weight print media or envelopes N Be sure to check this lever when you change BJ cartridges and before and after printing on heavier weight print media or enve...

Страница 54: ...inter cover Complete the operation 4 In k Cartrid ge BCl 21 Color Made in Japan Ink C artridge B C l 21 B lack M ade in Japan Set the paper thickness lever 3 1 2 ABC 3 DEF 4 5 JKL GHI 6 MNO 7 8 TUV PR...

Страница 55: ...or 10 mm stack Brilliant White Center Left Down Auto Approx 100 Paper Bubble Jet Paper Center Left Down Auto Approx 100 0 4 or 10 mm stack Glossy Photo Paper Center Up Auto or 1 Manual Greeting Cards...

Страница 56: ...h Resolution Paper in the sheet feeder However special media may not advance correctly under unusual environmental conditions such as extreme temperatures or humidity If you have trouble with special...

Страница 57: ...ting Move the paper guide to the left to match your paper size For best results fan the paper before loading it Always fan a stack of paper along the edge that will feed into the printer first Fan the...

Страница 58: ...may cause the paper to misfeed or jam If your printed page contains lots of graphics the ink on the page may be damp due to the print density Remove the page right away and allow the ink to dry The c...

Страница 59: ...pages the ink may need time to dry Within two to three seconds the ink becomes smudge resistant After drying for several minutes the ink becomes water resistant Do not try to load paper into the sheet...

Страница 60: ...when paper is loaded in the manual feed slot If you are manually feeding heavier weight print media set the paper thickness lever to the right You must select Manual Feed in the Print dialog for the p...

Страница 61: ...f the printer until it stops Hold the sheet for about two seconds until it feeds automatically The printer will automatically load the paper into position When ready click OK in the dialog box After p...

Страница 62: ...not recommended because they may cause jams or smears or may damage your printer Envelopes with windows holes perforations cutouts and double flaps Envelopes made with special coated paper or deeply e...

Страница 63: ...e folds crisp Press all the way around the envelopes to remove any curls and expel air from inside the envelopes Remove any curling from the envelopes by holding the edge of the envelopes diagonally a...

Страница 64: ...ck of envelopes Insert the envelopes with the print side up Feed the top of the envelope return address portion into the sheet feeder first Make sure the back flap is toward the sheet feeder Now you c...

Страница 65: ...quality with these papers Follow these guidelines When automatically feeding transparencies or High Gloss Film remove each sheet after it is delivered Do not allow film sheets to stack up Let the pri...

Страница 66: ...emove papers from their protective packaging until you are ready to use them Store unused film at temperatures between 59 F to 86 F 15 C to 30 C The relative humidity should be between 10 and 70 Canon...

Страница 67: ...esigned for high quality printing This paper is specially coated to produce delicate color output After using a package of High Resolution Paper 200 sheets you need to use the cleaning sheet enclosed...

Страница 68: ...feeder Adjust the paper guide to the edge of the cleaning sheet Press the or button until ROLLER CLEANING appears Press START COPY The cleaning sheet feeds through the unit and ejects START COPY ROLLE...

Страница 69: ...he MultiPASS Desktop Manager software package and restart your computer the MultiPASS Fax Setup Utility automatically launches At this time you can configure settings such as Fax Header and Receive Mo...

Страница 70: ...e tab to display the Fax Setup panel you want to access Preferences Send Fax Receive Fax or Speed Dial Once you have the appropriate Fax Setup panel displayed specify your changes To save changes and...

Страница 71: ...te Format You can select the format used to display the date on the MultiPASS LCD and for printing the date on a fax from the list The default is MM DD YY Display Language You can select the language...

Страница 72: ...ethod the MultiPASS printer will use touch tone or rotary pulse The default is Touch Tone You also specify any prefix used to access an outside phone line usually 9 Retries You can specify the number...

Страница 73: ...aster the transmission If you experience problems when sending faxes try a lower speed setting The default is 14 400 bps Pause Duration You can set the length of the pause that you may have to insert...

Страница 74: ...ighter or darken Darker the contrast for the fax transmission Fax Heading Position You can select where you want the sent fax heading information your fax number your name and date and time to print o...

Страница 75: ...ction You can specify whether you want an incoming fax reduced to ensure the contents fits on the paper on which it is printed You can reduce it vertically only Vertical Only reduce it both vertically...

Страница 76: ...not to ring for an incoming fax This is applicable only in Fax Tel Mode and Fax Only Mode The default is Silent Receive enabled Answer Number of Rings If you cleared the Silent Receive option indicat...

Страница 77: ...ax With this option selected the system checks each incoming fax for lost data If data has been lost from a portion of a page the system receives that portion again after confirming that all data with...

Страница 78: ...de on the Receive Fax panel to answering machine mode AnsMode and your fax sender may be using a fax machine that does not emit a send fax signal Receive Fax If No Signal Select this option to have th...

Страница 79: ...the type of call to be received for each selected ring pattern Typically you would specify telephone calls for one ring pattern and fax calls for the other ring pattern However if necessary you can sp...

Страница 80: ...You add the fax recipients in the fax Address Book list then assign the desired individual to speed dial codes You can also set up a group speed dial by assigning two or more individuals to a single...

Страница 81: ...ple you can use 0 through 9 dash or parentheses The following fax phone characters are valid in the MultiPASS Fax Setup Utility Character Description 0 to 9 Dialing digits p Pause P Last Pause T Tone...

Страница 82: ...nt to assign the group of recipients and click Group Dial 3 In the Group Dial box enter a name for the group assignment 4 In the Speed Dial List box select the first recipient and click Add Repeat thi...

Страница 83: ...numbers and then download them to the MultiPASS For details on changing setup options refer to Chapter 3 Using the MultiPASS Fax Setup Utility This chapter describes Sending a document Sending a docum...

Страница 84: ...e current resolution and then the message DOCUMENT READY Change the resolution if necessary See page 4 13 Use the numeric buttons to dial the number The MultiPASS begins scanning the document and dial...

Страница 85: ...ansaction reports The MultiPASS continues to show these displays in order while the fax is being scanned After the document is scanned in the MultiPASS shows these displays while the fax is being sent...

Страница 86: ...nd try sending the fax again If the ALARM light is flashing correct the error described in the LCD display and then press STOP You may need to open the operator panel to remove the document from the A...

Страница 87: ...ial is entered correctly If you make a mistake press STOP Then press the correct one touch speed dialing button or press CODED DIAL and re enter the code If you do not press START COPY within five sec...

Страница 88: ...in the ADF Press the one touch speed dialing button or press CODED DIAL and the code under which you registered the group The MultiPASS starts scanning your document into memory five seconds after you...

Страница 89: ...buttons Make sure the document is in the ADF Automatic The MultiPASS automatically redials if the first attempt at sending fails for example if the line is busy The unit redials twice and the time be...

Страница 90: ...memory the MultiPASS can resend it to the same destination without having to rescan it To do this the On Error Resend option must be set in the Advanced Send Fax panel of the MultiPASS Fax Setup Util...

Страница 91: ...matic dialing methods If a person answers you can converse normally When you are ready to send the fax ask them to press the start button on their fax machine Then press START COPY on your unit and ha...

Страница 92: ...lly the transmission is cancelled immediately If you are sending from memory the LCD displays Press to cancel or press to continue the transmission Transmission continues If you press STOP while the d...

Страница 93: ...er the one touch and coded speed dialing numbers in any order You simply press the one touch speed dialing button or press CODED DIAL followed by the two digit code You can also include one destinatio...

Страница 94: ...enter the groups You must press the second speed dialing number within five seconds of pressing the first one Each subsequent speed dialing number must be entered within ten seconds of the preceding...

Страница 95: ...displays MEMORY FULL You may need to open the operator panel to remove the document see page 8 3 You can split the document into two or three different jobs or you can try sending the document to one...

Страница 96: ...halftones is for documents that contain photographs With this setting areas of the document that contain photos are automatically scanned with 64 levels of gray rather than just two black and white w...

Страница 97: ...You can adjust the contrast the MultiPASS uses for sending faxes Darker Standard or Lighter through the Advanced Send Fax panel in the MultiPASS Fax Setup Utility See Setting Up Advanced Fax Send Opti...

Страница 98: ...the MultiPASS Fax Setup Utility for details Receiving Documents During reception of a fax If the unit runs out of paper or if the BJ cartridge runs out of ink the MultiPASS receives the remainder of t...

Страница 99: ...o the MultiPASS will not ring when it receives a call from another fax machine that is trying to send a document This is so that you are not disturbed when your MultiPASS is communicating with another...

Страница 100: ...one after the MultiPASS displays RECEIVE If you don t hang up the MultiPASS beeps intermittently for a few seconds after you receive the document To disable the beeping turn off the Off Hook Alarm opt...

Страница 101: ...ne Ans Machine Mode Connecting an answering machine to the MultiPASS allows you to receive faxes and phone messages while you are out of the office In Answer Machine Mode the MultiPASS allows the answ...

Страница 102: ...I ll return your call as soon as possible If you would like to send a fax press the start button on your fax machine after you leave your message Thank you Printing Documents Received in Memory If one...

Страница 103: ...emory It then prints the document as soon as you finish making copies or printing If you are entering information into the LCD menu system and the MultiPASS receives a fax it prints the document immed...

Страница 104: ...number s for your MultiPASS using only one telephone line Your MultiPASS will automatically detect incoming calls Based on the distinctive ring pattern the MultiPASS knows if the call is from a fax ma...

Страница 105: ...se described above You set the DRPD Switch Options in the Advanced Receive Fax dialog box see Setting Up Advanced Receive Fax Options in Chapter 3 Using the MultiPASS Fax Setup Utility for details You...

Страница 106: ...n Detection DRPD Feature Using the MultiPASS with a DRP service is almost the same as using it with a normal telephone line When you turn on DRPD the Receive Mode defaults to Fax Tel Mode You cannot c...

Страница 107: ...form the final scan of the document This chapter describes Launching ScanTastic Exploring the ScanTastic Window Enhancing images with ScanTastic Using the advanced functions of ScanTastic Using ScanTa...

Страница 108: ...will be copied into the appropriate Plug Ins folder located in your application s folder For more information about using ScanTastic as a plug in see Using ScanTastic as a Plug In later in this chapte...

Страница 109: ...ted in Best resolution mode in Full Color with your MultiPASS C635 printer driver C635 Color Normal For scanned images that will be printed in Normal resolution mode in Full Color with your MultiPASS...

Страница 110: ...processing time will be required to work with the scan N The Monitor icon in the left most position of the panel behaves somewhat differently than the others in the group This icon has no halftone ca...

Страница 111: ...or move the scale slider left or right The acceptable scale range is shown to the left of the percentage field The Width and Height fields show you what size the image will be when the selected scali...

Страница 112: ...ntrol panel You can refer to these numbers while selecting an area to scan Changing the Unit of Measure You can use the Units pop up menu to change the units of measure used to display images Select I...

Страница 113: ...you can drag The hand icon indicates that you can drag the existing selection rectangle to another portion of the preview image To select the entire scannable area press Command A select All To cance...

Страница 114: ...appear You may then further enhance print or save the image You can also convert the image to text using the Optical Character Recognition OCR program TextBridge Pro At this time TextBridge Pro will o...

Страница 115: ...d Enhancing Images With ScanTastic One of the key features of ScanTastic is the ability to apply enhancements to both prescan and final images Working with the Prescan allows you to quickly and easily...

Страница 116: ...hardware if it is not selectable you need to perform the function in the software Using Manual Balance The Manual Balance function allows you to set the color points yourself This gives you precise c...

Страница 117: ...mage to the desired level Click the Shadow Eye Dropper to set the darkest point of the image in the same manner as above Click the Mid Tone Eye Dropper on an area of the image that is as close to neut...

Страница 118: ...tness and Contrast by clicking on the slider handles and dragging them to the left or right The numeric values reflect the position of the slider Sharpening or Softening Images Sharpness and softness...

Страница 119: ...a particular range of color Dragging a selection point up or down will saturate or neutralize make gray the particular color range under the point To remove all color from the image press the Neutral...

Страница 120: ...ng Tone Curves ScanTastic provides you with a method of fine tuning your image with tone curve settings These curves operate on the red green blue and master channels of your image This provides a met...

Страница 121: ...to modify Acceptable values range from 0 maximum darkness to 100 maximum lightness for each handle To locate a color range in the tone curve move the pointer over the specific area of your image and c...

Страница 122: ...ter curve you affect the shadow portion of the image without touching the mid range or highlights It s a good idea to experiment with these curves to gain the necessary experience to use them effectiv...

Страница 123: ...right to increase the Red Green or Blue tint of your image The numeric values to the right reflect the position of the slider Using Auto Balance The Auto Balance function alters the tonal balance of t...

Страница 124: ...s of ScanTastic It is designed to allow the easiest possible method for choosing the proper scan resolution and enhancements for the given output quality desired The three C635 device settings are pre...

Страница 125: ...output device Because halftone cells inherently limit the perceived resolution of a scanned image there is no reason to scan an image at a resolution higher than 1 5 times the line screen frequency o...

Страница 126: ...hile clicking an icon 2 This displays a pop up menu that allows you to save and load settings for the selected icon Automatic Batch Scanning 1 Choose ScanTastic from the Apple menu or double click the...

Страница 127: ...to convert the images to text consult your TextBridge Pro documentation Please note that OCR is only available if you have TextBridge Pro software installed Scan More Continue the scanning session Pr...

Страница 128: ...lor boxes to the left of the histogram to view that channel s data or click on the gray box to view the overall summary data Each of the following examples shows the display of the histogram under cer...

Страница 129: ...here a conversion has been made between the light we see Red Green Blue and the separations used to produce printed material with Cyan Magenta Yellow and Black inks The information it provides helps t...

Страница 130: ...nTastic application file will be copied into the appropriate Plug Ins folder in your application s folder If the image editing software is running make sure you quit and restart the application so tha...

Страница 131: ...us tones are viewed Normally line art scans are performed at very high resolutions in excess of 300 dpi Since a computer monitor is 72 dpi it is not capable of reducing the view effectively Poor Image...

Страница 132: ...ce Panel settings at any time or to load Device Panel settings which you have already saved hold down the Option key and click on the icon of the Output Device setting you wish to save or load You wil...

Страница 133: ...ultiPASS It includes MultiPASS guidelines Routine maintenance Cleaning inside the MultiPASS Printing the nozzle check Cleaning the BJ cartridge print head BJ cartridge guidelines Replacing the BJ cart...

Страница 134: ...ltiPASS to strong physical shock or vibration Make sure the area where you use the unit is free from dust Keep the MultiPASS clean Dust accumulation can prevent the unit from operating properly To ass...

Страница 135: ...oth moistened with water or diluted dishwashing detergent solution Never use thinner benzene alcohol or any other organic solvent as it may damage the surface of the MultiPASS Cleaning Inside the Mult...

Страница 136: ...ake sure not to touch the cartridge Check the small black rollers If they are dirty clean them with a soft dry cloth When finished close the printer cover and plug the MultiPASS back in Cleaning the S...

Страница 137: ...r Wipe with a soft dry clean cloth to clean the rollers N If the scanning components are dirty the documents you send or print will also be dirty Be sure to use a soft cloth to avoid scratching the co...

Страница 138: ...copy or send Use a soft dry clean cloth to wipe up paper dust around the rollers Press the center of the operator panel until it locks into place Plug the unit back in When you are finished close the...

Страница 139: ...lor BJ Cartridge is installed the pattern includes all four colors yellow magenta cyan and black In the color pattern you ll notice that lines are missing between the colors This is normal The followi...

Страница 140: ...Cleaning the print head consumes a small amount of ink Cleaning too often reduces the amount of ink in the BJ cartridge Make sure the MultiPASS is plugged in The unit cleans the print head When cleani...

Страница 141: ...imum print quality is take care of the BJ cartridges C Spilled ink can stain any surface Open BJ cartridges and BJ tanks carefully and follow the guidelines presented here to protect against spilled i...

Страница 142: ...However Canon cannot guarantee the quality or performance of your printer when you are using inks from other suppliers Canon s limited warranty does not cover damage caused to Canon s Bubble Jet prod...

Страница 143: ...e BC 21e Color BJ Cartridge and your output is blank one of the BJ tanks is probably out of ink See the next section for instructions on how to replace a BJ tank The following procedure describes how...

Страница 144: ...overheating After allowing it to cool plug the unit in again and press the CARTRIDGE button to move the cartridge holder to the center of the unit Hold the BJ cartridge on the sides only Do not touch...

Страница 145: ...age Box Peel the protective foil off the new BJ cartridge s packaging and remove the cartridge Open the BJ cartridge package 5 Ink Cartridge BCl 21 Color Made in Japan Color Slot Ink Cartridge BCl 21...

Страница 146: ...nd your work area Make sure the cartridge label faces you Be careful not to touch the silver plate on the bottom of the BJ cartridge or the silver metal or circuit area on the side In k C artr id g e...

Страница 147: ...paper thickness lever for the type of BJ cartridge you installed See Setting the Paper Thickness Lever in Chapter 2 Printing With the MultiPASS C635 for details CARTRIDGE Close the printer cover and...

Страница 148: ...The cartridge holder then moves to the center of the unit Grasp both sides and lift it up C Do not try to move the cartridge holder manually this may damage the unit If the cartridge holder does not...

Страница 149: ...J cartridge unit Dispose of the BJ tank properly You may want to place it in a plastic bag to keep from spilling any residual ink Remove the orange protective cap Do not touch the bottom of the BJ tan...

Страница 150: ...ile it is printing or move the BJ cartridge from the home position the cartridge will not be capped and may dry out CARTRIDGE Close the printer cover and press the CARTRIDGE button 7 In k Cartridge BC...

Страница 151: ...ab that locks the cover in place You must insert the cartridge correctly or the storage box will not close The protective cap must be removed from the cartridge before you set it in the storage box Be...

Страница 152: ...Transporting the MultiPASS If you need to transport the MultiPASS be very careful DO NOT remove the BJ cartridge With the cartridge holder on the right side of the unit tape the BJ cartridge and cartr...

Страница 153: ...dge Storage Box may leak and the print head may dry out Also if you do not tape the BJ cartridge to the side of the unit ink may spill into the MultiPASS N If you no longer have the shipping carton yo...

Страница 154: ...s Memory Clear Report If you have a problem with your MultiPASS and you cannot resolve it by referring to the information in this chapter contact the Canon Computer Systems Customer Care Center See Ge...

Страница 155: ...s Place of purchase Nature of problem Steps you have taken to solve the problem and the results The serial number is located on the label on the back of the unit You can find the version number of Mul...

Страница 156: ...d or jam You can usually clear the problem easily N You need not unplug the MultiPASS to clear paper jams Jams in the Automatic Document Feeder ADF Stops the operation Gently pull the operator panel t...

Страница 157: ...rce it If a multipage document is loaded remove the entire document from the ADF Gently press the operator panel until it clicks closed Fan and stack the sheets and replace the stack in the ADF Start...

Страница 158: ...on press RESUME to eject the page and clear the error message If you are printing from a Windows application follow any instructions displayed on your computer If the paper jam occurred while a fax wa...

Страница 159: ...ng properly The MultiPASS driver can print only what the application sends it Occasionally the application has trouble generating a print job Usually application problems are memory related and alloca...

Страница 160: ...tput quality problems adjust the print settings to a different output resolution or color depth See Printing Tips in Chapter 2 Printing With the MultiPASS C635 Step 4 Remove Corrupted Print or Prefere...

Страница 161: ...tly installed you will find the following files At the root level of your hard drive MultiPASS Desktop Manager folder In the Extensions folder the MultiPASS driver you installed SpoolMaster and SpoolL...

Страница 162: ...17MB of free RAM If your application is running at 14MB 14 000K this now leaves less than 3MB of free RAM SpoolMaster Memory Allocation If you are encountering problems while using background printing...

Страница 163: ...er dialed Check the fax number was incorrect and dial again The other party s fax is Contact the other party not working and have them check their fax The other party is not Contact the other party us...

Страница 164: ...anual feed slot feed slot when you are receiving a fax CHECK PRINTER There may be an Check for a paper clip obstruction that is not paper jam or the plastic allowing the cartridge orange cap off the B...

Страница 165: ...ng ECM transmissions Turn off ECM if you need to receive quickly or if you know your local lines are in good condition ECM TX The MultiPASS is ECM transmissions may sending a fax using take longer tha...

Страница 166: ...d more space memory currently in use print or send any documents in memory NO ANSWER 005 The receiving fax Make sure you dialed machine does not the correct number answer Try again later NO RX PAPER 0...

Страница 167: ...the so the MultiPASS BJ cartridge or clear received the document the paper jam Press in memory STOP to clear the error message The MultiPASS automatically prints the document stored in memory START A...

Страница 168: ...n extension manager make sure the printer driver is ON in the Extensions Manager Control Panel Make sure the printer driver is in the Extensions folder If not reinstall the driver Cannot set backgroun...

Страница 169: ...is plugged securely into the unit and into the wall outlet If the MultiPASS is plugged into a power strip make sure the power strip is plugged in and turned on The MultiPASS may have been Unplug the M...

Страница 170: ...be empty Check the BJ tanks and BC 21e Color BJ cartridge replace them if necessary The MultiPASS suspends The print head may have Stop your print operation print after every line is become too hot If...

Страница 171: ...the paper is loaded match paper size and aligned correctly in and aligned correctly see page 2 22 The application s page Make sure the paper size and size and margin settings margin set in your appli...

Страница 172: ...nt head see may be clogged page 7 8 repeat cleaning if necessary If print quality is not recovered after executing the cleaning five times replace the BJ cartridge BJ cartridge may be Make sure the BJ...

Страница 173: ...rong side of the sheet printing If the print quality is not as clear as you would like try turning the paper over and printing on the other side Color Printing and Copying Problems Problem Cause Solut...

Страница 174: ...e paper guide is adjusted correctly Paper is loaded skewed Paper may not be stacked Make sure the stack of paper printing is skewed correctly in the sheet feeder is straight in the sheet feeder Make s...

Страница 175: ...e Appendix A Specifications for details Repeated paper jams The paper you are using may Fan the paper before stacking occur be causing the jams it in the sheet feeder This keeps the sheets of paper fr...

Страница 176: ...feed it into the unit into the MultiPASS correctly see page 1 14 Make sure the operator panel is closed The one touch or coded Check the one touch or coded speed dialing number you speed dialing butto...

Страница 177: ...or receiving poor condition or you may see pages 3 5 and 3 9 have a poor connection The sending fax machine may The sending fax machine not be functioning properly usually determines the fax s quality...

Страница 178: ...signal is a fax is from a fax In such cases you will have to receive the document manually Cannot receive a You may have pressed Always press START COPY document manually START COPY after hanging befo...

Страница 179: ...ion or eliminate such problems you may have a bad However if the telephone connection lines are in poor condition you may have to try again The other party s fax may Remember the sending fax have a pr...

Страница 180: ...et the may be incorrect proper resolution for the MultiPASS Your application settings If importing the scanned may be incorrect image into another application review the software s documentation to he...

Страница 181: ...not The MultiPASS may have a Replace the empty BJ tank make a copy BC 21e Color BJ Cartridge see page 7 16 installed and its black BJ tank may be empty The telephone may be off hook Make sure the tel...

Страница 182: ...by using a voltmeter to test it for continuity The MultiPASS will not The MultiPASS may have a Replace the empty BJ tank print reports BC 21e Color BJ Cartridge see page 7 16 installed and its black...

Страница 183: ...ence a power failure any documents stored in memory will be lost When you turn on the MultiPASS after power is restored the MultiPASS automatically prints out a list of documents that were stored in t...

Страница 184: ...resolution paper Approx 80 sheets Transparencies 50 sheets Envelopes 10 Other special media 1 sheet only Paper Size Letter 8 5 in 11 in Legal 8 5 in 14 in A4 210 mm 297 mm B5 176 250 mm COM 10 envelop...

Страница 185: ...tion Black BC 20 Black BJ Cartridge 720 360 dpi with Smoothing Printable Area Papers The shaded portion in the following figure shows the printing area for paper The table lists the minimum margins Ma...

Страница 186: ...BJ Cartridge Print head 128 nozzles Ink color Black Cartridge yield Approx 900 text pages at 5 coverage Facsimile Applicable line Public Switched Telephone Network Compatibility G3 Data compression M...

Страница 187: ...Manual dialing with numeric buttons Automatic redialing including error redialing Redial times 1 10 Redial interval 2 99 min Manual redialing Pause button variable length 1 15 sec Other Features Sequ...

Страница 188: ...gh Quality image enhancement processing Halftones 256 levels of gray Color 16 7 million colors Photo text auto recognition Paper Size Up to 30 letter size or A4 size sheets 15 legal size sheets based...

Страница 189: ...on the top and bottom that are not picked up by the scanner MultiPASS System Requirements Macintosh Macintosh 8 1 or later System Power PC USB enabled Requirements 32MB RAM 64MB recommended 75MB avai...

Страница 190: ...5 6 kg Environmental Temperature 41 F 90 5 F 5 C 32 5 C Conditions Humidity 10 to 90 RH Liquid Crystal 16 1 Display LCD Display Languages English French Spanish Telephone Automatic Fax Tel switchover...

Страница 191: ...A 8 Specifications Appendix A Space Requirements 11 in 281 mm 24 3 in 618 mm 14 4 in 365 mm 16 in 400 mm...

Страница 192: ...ns for FAX TONE For 8 sec FAX TONE detected FAX TONE is not detected Document received automatically MultiPASS starts ringing Pick up the handset to talk If you don t pick up the handset within 15 sec...

Страница 193: ...t Guide See Chapter 3 for details on using the MultiPASS Fax Setup Utility N In the United States you are required by FCC regulations to include your name and fax number every time you send a fax Be s...

Страница 194: ...ttings only through the MultiPASS Fax Setup Utility Entering Information in the MultiPASS When using the MultiPASS as a stand alone fax machine you must enter your user information into the unit throu...

Страница 195: ...Use the month day year format mm dd yy Precede single digits with a zero 11 15 99 00 00 1 2 ABC 3 DEF 4 5 JKL GHI 6 MNO 7 8 TUV PRS 9 WXY 0 OPER TONE SYMBOLS Enter today s date and the time using the...

Страница 196: ...BC 3 DEF 4 5 JKL GHI 6 MNO 7 8 TUV PRS 9 WXY 0 OPER TONE SYMBOLS Enter your fax number up to 20 digits using the numeric buttons 5 TEL START COPY DATA ENTRY OK START COPY Press START COPY twice when t...

Страница 197: ...TUVtuv8 9 WXYZwxyz9 0 0 _ Correct errors by moving the cursor to the error using or on the one touch speed dialing keypad and entering the correct character CANON FAX BACK Enter your name up to 24 ch...

Страница 198: ...S returns to standby mode STOP Press STOP to complete the registration 9 DATA ENTRY OK START COPY Press START COPY when you finish entering your name 8 B 6 Using the MultiPASS C635 as a Stand alone Fa...

Страница 199: ...You define the number of times the unit redials and the length of time between redialing Bi directional parallel interface port An interface connection that is capable of both sending or receiving For...

Страница 200: ...ignal it automatically starts to receive the fax transmission The majority of fax machines in use today can send and detect CNG signals Coded speed dialing An automatic dialing method that allows you...

Страница 201: ...ching The ability of the MultiPASS to automatically detect whether a call is from a fax or telephone With this feature one telephone line can be shared by both the telephone and the fax FINE The fax s...

Страница 202: ...eral devices a higher speed data transfer rate and protection against data loss due to noise interference Ink Saver You can enable or disable economy printing ink saving feature when receiving faxes B...

Страница 203: ...ce converts the modulated data DEModulates to digital format that the computer understands MultiPASS Fax Setup Utility Canon s exclusive software package that allows you to use the MultiPASS to send a...

Страница 204: ...les and ejects the ink for printing Print head capping An automatic protection function that prevents the print head unit and BJ cartridges from drying out or becoming clogged with dust Printable area...

Страница 205: ...les you to manually activate a fax using a telephone that is connected to the MultiPASS The default code is 25 Remote reception Activating a fax by answering a telephone that is connected to the Multi...

Страница 206: ...so bps bits per seconds SpoolMaster Software you can use so that you can continue to use your computer while you print For more information see Chapter 2 Printing with the MultiPASS C635 Standby The m...

Страница 207: ...typeface appears slanted italic or upright UHQ Ultra High Quality An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enhancement feature...

Страница 208: ...anks 1 2 3 7 9 12 7 16 21 A 3 replacing 7 16 18 yield A 3 Black White setting 2 13 Blurred ink 8 20 8 Colors setting 2 13 72 dpi 6 3 180 180 dpi 2 11 216 dpi 6 3 360 360 dpi 2 11 A 5 720 360 dpi 2 11...

Страница 209: ...4 image 6 5 missing 8 21 output quality 2 18 printing copying problems 8 20 21 wheel 6 11 Color Best scanning 6 3 Color Normal scanning 6 3 COLOR COPY button 1 9 4 14 COLOR COPY MEDIA setting 1 19 B 2...

Страница 210: ...B 2 6 Envelopes 2 21 2 28 30 A 1 printable area A 2 printing 2 28 30 Environmental conditions A 7 Error 108 8 18 Error correction ECM 3 5 3 9 European DL envelopes 2 28 Extension phone 5 2 Eye droppe...

Страница 211: ...dither 2 13 resolution 6 19 Hard disk space A 6 Hardware connections 8 8 HEAD CLEANING function 7 8 B 2 Help Canon 1 4 High Gloss Film 1 3 2 3 2 21 2 31 A 1 High Resolution Paper 1 3 1 19 2 3 2 21 22...

Страница 212: ...feeding paper 2 26 27 Master channel 6 14 Media type 2 21 recommended A 1 Memory 8 9 A 6 allocation 8 8 9 considerations 8 8 9 faxes stored 1 20 printing document 5 5 sending 4 1 Memory Clear Report...

Страница 213: ...setting 2 19 20 Paper types selecting 2 2 3 setting 2 11 Parallel cable connector 1 8 Pattern dither 2 13 Pause duration 3 5 Perform in hardware 6 10 Phone line option 3 4 Photo resolution 4 14 15 Pho...

Страница 214: ...o signal 3 10 telephone 5 3 4 Receive fax options 3 7 11 advanced 3 9 11 Receive Mode 3 7 8 5 1 5 B 2 Receiving documents 5 1 5 faxes 5 1 9 faxes Fax Tel mode A 9 telephone calls 5 2 3 REDIAL PAUSE bu...

Страница 215: ...resolution A 5 speed A 5 width A 5 ScanTastic advanced functions 6 18 24 application file 6 24 Central 8 2 launching 6 1 2 plug in 6 24 preferences 6 26 troubleshooting 6 25 26 window 6 2 9 Scatter di...

Страница 216: ...ng machine jack 1 8 TextBridge Pro 6 8 6 21 8 26 Tint adjusting 6 17 Tonal balance 6 17 Tone curves resetting 6 17 setting 6 14 16 Touch tone dialing 3 4 Transmission speed A 3 Transmission reception...

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