Canon imageRUNNER ADVANCE-series, Руководство по обслуживанию, Страница: 57 / 64

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Error Messages > Error Messages
Error Messages > Error Messages
No. Messages Timing of display Cause Remedy
Manual update (main
screen)
Automatic update (main
screen)
Updated version was different from the ordered
version.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
After the update, failed to connect to the delivery
server.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
After the update, delivery server stopped. Contact the sales company's Support Department. After confirming restoration of the
delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
After the update, the network cable was
disconnected.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
After the update, server returned an error. Obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of this
manual.) and contact Support Div. of the sales company.
After the update, an internal error occurred. If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
13 Delivery Error
Error Code: [xxx]
UGW linkage (Update
Firmware screen)
eRDS sent an order but Updater failed to connect
to the server.
Conduct a communication test to analyze the cause of the error. After solving the cause,
resend the order from the eRDS.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
The delivery server stopped. Contact the sales company's Support Department. After confirming restoration of the
delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
The scheduled data and time acquired from delivery
server does not exist.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
14 Delivery Error
Delivery Time
Delivery Firmware Label
Delivery Firmware version
Error Code: [ xxx ]
UGW linkage (Update
Firmware screen)
The scheduled date and time acquired from delivery
server was before current time (15 or more min had
passed).
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Immediate download
(Update Firmware screen)
At the time of immediate download, turned OFF and
then ON the power of device main body.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
15 Applicable firmware is not registered. On-site (error dialogue) At the user site, no latest firmware exists. This means the current firmware is the latest, so this error has no impact.
But when the latest firmware to be retrieved must exist e.g. released new firmware
information has been notified, contact Field Support Group in the sales company.
No applicable firmware exists on CDS, so the
service person can't select any applicable firmware.
Contact the sales company's Support Department.
16 Restart failed.
Turn the main power OFF and ON.
Manual update (error
dialogue)
An error occurred at the time of the device restart. After turning OFF and then ON the main power of the device, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Automatic update (error
dialogue)
An error occurred at the time of the device restart. After turning OFF and then ON the main power of the device, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
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