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Error Messages > Error Messages
Error Messages > Error Messages
No. Messages Timing of display Cause Remedy
11 An error occurred.
Error Code: [xxx]
UGW linkage (main
screen)
UGW linkage was turned ON when eRDS was OFF.For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the
UGW linkage.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
An internal error occurred at the time of acquiring
delivery information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
On-site (error dialogue) An internal error occurred at the time of acquiring
applicable firmware information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
An internal error occurred at the time of sending
approval information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
An internal error occurred at the time of delivery
order
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Immediate download
(error dialogue)
An internal error occurred at the time of requesting
firmware delivery information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
During the download, all space in the storage disk
was occupied. (DiskFull)
After adding vacant space of the storage disk, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
At the end of receipt, an internal error occurred. Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Manual update (error
dialogue)
At the update start, an internal error occurred. Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company
Automatic update (error
dialogue)
At the update start, an internal error occurred. Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Deletion of downloaded
firmware
At the time of notifying cancellation, an internal
error occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
12 An error occurred. Check the Update
Firmware screen.
UGW linkage (main
screen)
eRDS sent an order but Updater failed to connect
to server.
Conduct a communication test to analyze the cause of the error. After solving the cause,
resend the order from the eRDS.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Delivery server stopped. Contact the sales company's Support Department.
After confirming restoration of the delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Scheduled date and time acquired from the delivery
server was before current time (15 or more min had
passed.)
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Scheduled data and time acquired from the delivery
server did not exist.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Immediate download
(main screen)
At the time of immediate download, turned OFF and
then ON the power of device main body.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.