Canon imageRUNNER ADVANCE-series, Руководство по обслуживанию, Страница: 55 / 64

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Error Messages > Error Messages
Error Messages > Error Messages
No. Messages Timing of display Cause Remedy
Delivery server stopped. Contact Field Support Group in the sale company.
After confirmation that the delivery server has been restored, restart the communication
test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company again.
10 Delivery Server : Connect OK
File Server : Retrieve Failed
Error Code: [xxxx]
Delivery Server : Connect
OK
File Server : Retrieve
Failed
Error Code: [XXXX]
Due to no return of data for the communication test,
time-out (in HTTP communication, no response
for 1min) occurred. After that, retried but failed to
connect to server.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
The network cable was disconnected during data
download in the communication test.
Reconnect the network cable and then restart the communication test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
The file server stopped during data download in the
communication test.
Contact the sales company's Support Department.
After confirmation that the delivery server has been restored, restart the communication
test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company again.
Hash value in the communication test file is
incorrect.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
11 An error occurred.
Error Code: [xxx]
communication test, etc.
(main screen)
The max value (space/file) was exceeded and new
log was not accepted.
Normally an old log file is deleted before the max
value (space/file) is exceeded, but error may occur
due to other element (e.g. I/O error).
Check if the log file exceeded the max value.
<Update log>
Max space: 128KB/file
Max file number: 4
<System log>
Max space: 512KB/file
Max file number: 4
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Notice of version
information (main screen)
Failed to acquire version information of device
due to no CDS registration of firmware version of
device.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
At the time of notifying version information, failed to
connect to the delivery server.
Check if the network environment is correct to solve the cause of the error occurrence.
If the network environment of the device is correct, obtain the log etc. (Refer to
"Information required for Reports" in chapter 6 of this manual.) and contact Support Div.
of the sales company.
No return of notifying version information
Network cable was disconnected during notice of
version information.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Failed to send notice of version information since
the main power was turned OFF and then ON
during the sending.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Server stopped at the time of sending notice of
version information.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
An internal error occurred at the time of sending
notice of version information.
Obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of this
manual.) and contact Support Div. of the sales company.