86
chapter 7
Troubleshooting
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ScanGear CS-U does not launch.
Problem:
ScanGear CS-U does not launch, the screen freezes, or
another software application launches.
Cause1:
The scanner may not be connected correctly.
Solution:
Make sure the scanner is properly connected to your
computer before you turn on the computer and start
Windows. If not, connect the scanner. Then restart your
computer.
Cause2:
You may have chosen the wrong scanner source in your
software application.
Solution:
Make sure you selected the correct scanner in the parent
software application. For details, see your software
application documentation for instructions.
Cause3:
The scanner configuration file may have been changed.
Solution:
Uninstall ScanGear CS-U (
☞
p.16
) then reinstall ScanGear
CS-U (
☞
p.13
).
Can't scan with the film adapter unit.
Problem:
Can't scan with the film adapter unit.
Cause:
Film adapter unit's connector cable is detached.
Solution:
Attach the film adapter unit's connector cable correctly.
