Troubleshooting Guide - Espresso Machine
PROBLEM
Possible Cause
What To Do
Milky coffee is
too cold
Milk may not be heated
enough.
Ensure that milk is heated properly
during frothing, but be sure not to
heat too much and boil the milk.
See Tip for Milk Frothing, pages 16-17.
No steam from
the Steam
Wand
Steam Wand Tip is blocked.
See Care and Cleaning, page 26.
No water in the Water
Reservoir.
Fill reservoir with water. Run hot
water through the Steam Wand to
ensure water flows.
Espresso Machine has scale
build up.
A Descaling Cycle is required.
See Descaling Cycle, pages 30-31.
Steam Wand
making a
screeching
noise
Steam Wand Tip too deep.
Lower Milk Pitcher. Ensure the Steam
Wand Tip is positioned correctly when
frothing. See Tip for Milk Frothing,
pages 16-17.
Not enough
foam when
frothing
Milk is not fresh.
Ensure the milk being used is fresh.
Milk temperature is too
warm.
Ensure you start frothing with milk
that is around 39°F.
Type of Milk Pitcher being
used.
For best results use a chilled
Stainless Steel Milk Pitcher.
Milk has been boiled.
Start again with fresh, chilled milk.
Heat till the Milk Pitcher can only be
held for approximately 3 seconds,
140-149°F.
The milk is making bubbles
rather than microfoam.
Ensure the Steam Wand Tip is
positioned correctly when frothing. Tap
the Pitcher on the countertop when
finished to release trapped air bubbles.
See Tip for Milk Frothing, pages 16-17.
Milk is not taking in enough
air.
Keep the Steam Wand Tip just under
the surface of the milk. This will
help introduce air into the milk to
create microfoam.
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