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Burley Appliances Ltd - Domestic Guarantee Conditions
We pride ourselves on the quality of service we deliver to our customers and all Burley
Appliances’ products carry a fully inclusive 12-month parts and labour guarantee. This guarantee
is extended by another 12 months free of charge provided that your appliance is serviced by a
Gas Safe ™ registered installer (formerly CORGI) at the end of the first year. What the guarantee
cannot cover is problems caused by incorrect installation or servicing, or any work carried out by
non- Gas Safe™ registered installer (formerly CORGI).
We undertake that if within 12 months of the date of purchase, your fire or any part thereof is
proved to be defective by reason of faulty workmanship or materials, we will at our discretion
repair or replace the same free of any charge for labour, materials or carriage subject to
condition that:
•
All gas appliances are installed to the latest Gas Installation regulations by a qualified Gas
Safe™ registered installer (formerly CORGI) and connected to the correct gas type and
pressure as stated on the rating plate attached to the equipment.
•
The fire is fitted in a room with the following minimum dimensions 2.5Kw = 30m
3
/ 3.5Kw
= 40m
3
/ 4.2Kw = 50m
3
•
A wall vent is installed not less than 1 meter away from the fire allowing 100cm
2
of free
air.
•
You have the fire serviced by a Gas Safe™ registered installer (formerly CORGI) within the
first year (as with all gas products, every gas appliance must be serviced every year).
•
The appliance has not been subject to misuse, accident, or repaired or fitted by anyone
other than a Gas Safe ™ registered installer (formerly CORGI) or our own engineer.
•
The appliance has been used solely for domestic purposes and is on domestic premises
i.e. not for commercial or trade use.
•
The appliance has been used solely in accordance with the instruction book.
Any guarantee work carried out within the guarantee period by Burley Appliances will be charged
for if the fault is caused by incorrect gas pressure, gas type, incorrect installation, operator error,
neglect or abuse.
All guarantee cover is instantly and permanently cancelled if a non-Gas Safe ™ registered
installer (formerly CORGI) carries out any installation or servicing.
Exclusions
This guarantee
does not
cover:
•
Damage resulting from external transportation, improper use or neglect, the replacement
of any light bulbs or removable parts of glass or plastic.
•
Costs incurred for calls to put right an appliance, which is improperly installed.
•
Appliances that are the subject of rental agreements.
•
EC Countries - the standard guarantee is applicable but is subject to the owner's
responsibility and cost, to ensure the appliance meets the standards set by the country to
which the product is taken.
Any appliance or defective part replaced shall become the Company's property
Service Calls are made between 09.30 am and 04.30 pm Monday - Friday.
This guarantee is in addition to your statutory and other legal rights.
Proof of purchase will be required as will be a copy of the Gas Safe ™ registered (formerly
CORGI) installer notice.
© Burley Appliances Ltd 2018
