24
3.
Burley Appliances Ltd - Domestic Guarantee Conditions
We pride ourselves on the quality of service we deliver to our customers and all Burley Appliances’
products carry a fully inclusive 12-month parts and labour guarantee. This guarantee is extended by
another 12 months free of charge provided that your appliance is registered with us within two weeks
of installation and that it is serviced by a Gas Safe™ registered installer (formerly CORGI) at the end of
the first year. What the guarantee cannot cover is problems caused by incorrect installation or
servicing, or any work carried out by non- Gas Safe™ registered installer (formerly CORGI).
We undertake that if within 12 months of the date of purchase, your fire or any part thereof is proved
to be defective by reason of faulty workmanship or materials, we will at our discretion repair or
replace the same, free of any charge for labour, materials or carriage subject to condition that:
•
All gas appliances are installed to the latest Gas Installation regulations by a qualified Gas Safe™
registered installer (formerly CORGI) and connected to the correct gas type and pressure as
stated on the rating plate attached to the equipment.
•
The fire is fitted in a room with the following minimum dimensions 2.5Kw = 30m
3
/ 3.5Kw =
40m
3
/ 4.2Kw = 50m
3
•
A wall vent is installed not less than 1 meter away from the fire allowing 100cm
2
of free air.
•
You have the fire serviced by a Gas Safe™ registered installer (formerly CORGI) within the first
year (as with all gas products, every gas appliances must be serviced every year).
•
The appliance has not been subject to misuse, accident, or repaired or fitted by anyone other
than a Gas Safe ™ registered installer (formerly CORGI) or our own engineer.
•
The appliance has been used solely for domestic purposes and is on domestic premises i.e. not
for commercial or trade use.
•
The appliance has been used solely in accordance with the instruction book.
Any in guarantee work carried out by Burley Appliances will be charged for if the fault is caused by
incorrect pressure or gas type, incorrect installation, operator error, neglect or abuse.
All guarantee cover is instantly and permanently cancelled if a non- Gas Safe™ registered installer
(formerly CORGI) person carries out any installation or servicing.
Exclusions
This guarantee
does not
cover:
•
Damage resulting from external transportation, improper use or neglect, the replacement of
any light bulbs or removable parts of glass or plastic.
•
Costs incurred for calls to put right an appliance, which is improperly installed.
•
Appliances that are the subject of rental agreements.
•
EC Countries - the standard guarantee is applicable but is subject to the owner's responsibility
and cost, to ensure the appliance meets the standards set by the country to which the product
is taken.
Any appliance or defective part replaced shall become the Company's property
Service Calls are made between 09.30 am and 04.30 pm Monday - Friday.
This guarantee is in addition to your statutory and other legal rights.
Proof of purchase will be required as will be a copy of the Gas Safe ™ registered installer (formerly
CORGI) installer notice.
© Burley Appliances Ltd 2019
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