42
Bost
on Scientific (Mast
er Br
and,
Spir
al Bound Manual T
empla
te
, 8
.5in x 11in Global,
923100
58G),
IFU
, MB,
CU4,
en,
5
1011236
-001A
Black (K) ∆E ≤5.0
Black (K) ∆E ≤5.0
Figure 41. Temperature Error Screen
System errors that may occur and the steps to take are provided in the table below�
Technical Support
The telephone numbers listed below are not intended for the handling of medical emergencies� Boston Scientific provides assistance only for
technical issues involving the operation of the EKOS Control System 4�0� Use this contact information for assistance in Control Unit problems
where the Control Unit requires attention to prevent compromising patient or user well-being in future operations�
Obtain pertinent information before calling, including the following:
The EKOS Control Unit’s serial number�
Your institution’s phone number�
Your institution representative’s name�
The details of the event or problem�
Table 17.
For Support
In the US
888-EKOSHELP (888�356�7435)
Outside the US
Contact your local Boston Scientific representative
or call +1 425�415�3100
Table 18.
Message
Description
Error
Code
Possible Cause
Troubleshooting Step
Unrecoverable
Control Unit error�
E007
System failure�
1� Press the Power button for 10 or more seconds to turn off the
Control Unit�
2� Let the Control Unit sit for 30 seconds�
3� Use the Power button to turn on the Control Unit�
4� If the error persists, please call the phone number listed in the
For
Support
section�
Critically low
battery�
E003
Control Unit is not
connected to AC
power and remaining
battery charge is 5 % or
less� Control Unit will
automatically shut down
in 3 minutes�
1� Ensure the power cord is firmly connected to the Control Unit and
plugged into AC power OR if the Control Unit is plugged into a power
strip, make sure the power strip is on and plugged into a hospital-
grade outlet�
2� If the error persists, please call the phone number listed in the
For
Support
section�
