•
Send service books to your device. If you have a device with BlackBerry® Connect™ software, you might need to delete old service books
from the device before you send new service books. For more information, see the user guide for your device.
•
Verify that your email account is set to leave email messages on the messaging server. For more information, view the online help for your
email account.
•
Verify whether you need to turn on access to the IMAP or POP web site for your email account. For more information, contact your email
service provider.
•
If you created email message filters for your BlackBerry email account, verify that these email message filters are not preventing the
BlackBerry® Internet Service from delivering email messages to your device.
User Guide
BlackBerry devices
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