The user name that you typed might be taken by another BlackBerry® Internet Service subscriber.
Try performing the following actions:
• Verify that your user name is 1 to 32 characters long.
• Verify that your user name contains only supported characters.
• Select one of the alternate user names that appear or type another user name.
I cannot remember the password for my BlackBerry email address
You can request to have your password sent to your BlackBerry® device.
From the email setup application on your device
1.
In the email setup application, on the Change Password screen, click
Forgot Password?
.
2. Type the answer to your secret question.
3. Click
OK
.
4. Click
OK
.
From the browser on your device
1.
On the BlackBerry Internet Service web site, complete one of the following actions:
• On the Password Verification web page, click
Forgot Password?
• On the Change Password web page, click
Forgot Password?
2. Type the answer to your secret question.
3. Click
Submit
.
4. Click
OK
.
From a browser on your computer
1.
On the BlackBerry Internet Service web site, in the left pane, click
Email Accounts
.
2. Click the
Edit
icon beside your BlackBerry email address.
3. Click
Forgot your password? Send it to your BlackBerry device.
4. Type the answer to your secret question.
5. Click
Send
.
I cannot reply to or forward an email message
Note:
Depending on your messaging service plan, this feature might not be supported.
The email message that you are trying to reply to or forward might be more than 30 days old. After 30 days, email messages remain on your
BlackBerry® device, but you cannot reply to or forward them.
Perform one of the following actions:
• If the email message is from an integrated email address, reply to or forward this email message from your integrated email account.
User Guide
Setting up a BlackBerry email address
17
