From a browser on your computer
1.
On the BlackBerry® Internet Service web site, in the left pane, click
Email Accounts
.
2. Click the
Edit
icon beside your Google Mail™ email address.
3. Select the
Contacts
check box.
4. Click
Save.
To stop synchronizing your contacts, clear the
Contacts
check box.
Turn on wireless data synchronization
Note:
Depending on your messaging service plan, this feature might not be supported.
By default, wireless data synchronization is turned on for organizer data, such as contacts, on your BlackBerry® device. If wireless data
synchronization is turned off on your device, you must turn on wireless data synchonization before you try to synchronize your Google Mail™
contacts.
For more information about synchronization, click the
Help
icon on the Home screen of your device.
1.
On the Home screen of your device, click the
Contacts
icon.
2. Press the
Menu
key.
3. Click
Options
.
4. Click your Google Mail email address.
5. Change the
Wireless Synchronization
field to Yes.
6. Press the
Menu
key.
7. Click
Save
.
Troubleshooting
I cannot synchronize contacts
Note:
This feature is only supported on BlackBerry® devices that are running BlackBerry® Device Software 5.0 or later.
Try performing the following actions:
•
Verify that you are not trying to synchronize contacts from an email account other than a Google Mail™ account.
•
Verify that you have not exceeded the maximum number of contacts that your Google Mail account allows. For more information, see the
online help for your email account.
•
Verify that you are not trying to synchronize Google Mail contact groups. The BlackBerry® Internet Service does not support the
synchnronization of Google Mail contact groups.
•
Verify that you are using a BlackBerry device. The BlackBerry Internet Service does not support the synchronization of Google Mail contacts
on devices with BlackBerry® Connect™ software.
•
Verify that you have turned on wireless data synchronization for the contacts application on your device.
User Guide
Synchronizing email messages and contacts
45