Blackberry INTERNET SERVICE - VERSION 3, Руководство пользователя

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From the browser on your device
1. On the BlackBerry® Internet Service web site, on the Settings web page, click Help .
2. Click Send Service Books .
3. Click OK .
From a browser on your computer
1. On the BlackBerry® Internet Service web site, in the left pane, click Help .
2. Click Send Service Books .
3. Click OK .
Troubleshooting
I have a new SIM card and I cannot access my BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
If you access your BlackBerry® Internet Service account automatically each time you open the email setup application and you created a
BlackBerry® email address with the BlackBerry device that had your previous SIM card, you can access your BlackBerry email address again
when you set up your BlackBerry Internet Service account with the BlackBerry device that has your new SIM card.
1. Open the BlackBerry Internet Service email setup application or visit the BlackBerry Internet Service web site using a browser on your
BlackBerry device.
2. Perform one of the following actions:
• In the email setup application, press the Menu key. Click Add Email Account . Click Create New Address .
• On the web site, on the Email Accounts web page, click Add My Existing Email Account . Click
name@<wirelessserviceprovider.blackberry.com> .
3. Type the existing user name and password for your BlackBerry email address.
The BlackBerry Internet Service recovers your BlackBerry email address and associates it with your new SIM card.
I cannot send or receive email messages on my device
Note: Depending on your messaging service plan, this feature might not be supported.
Try performing the following actions:
•
If you are using a Windows Live™ email account (for example, Windows Live™ Hotmail®), verify that your email account is still valid. You
might be required to validate your email account every 360 days.
• Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage, see the
printed documentation that came with your device.
User Guide BlackBerry devices
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