Blackberry Enterprise Server Server Resource Kit Скачать руководство пользователя страница 64 | Manualshive

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One or more user accounts do not have a Destination

Server set

Description

This message appears if you did not select a destination BlackBerry Enterprise Server for one or more user accounts in the
User Manifest Configuration window.

Possible solution

For more information about configuring the settings for user accounts that you want to move, see

Configure the default

settings that apply to specific user accounts

.

Troubleshooting preview errors

ERROR: Destination contains servers older than 5.0

Description

This message appears if BlackBerry Enterprise Server 5.0.x and an earlier version of the BlackBerry Enterprise Server are
both present in the destination MDM domain.

Possible solution

Upgrade all BlackBerry Enterprise Server instances in the destination MDM domain to 5.0 or later, and then run the
BlackBerry Enterprise Transporter.

Application error messages

Failed to initialize <source/destination> database connection

Description

This message appears when the BlackBerry Enterprise Transporter cannot connect to the specified database, or the
database is not a valid BlackBerry Configuration Database.

Installation and Administration Guide

Troubleshooting

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Содержание Enterprise Server Server Resource Kit

Страница 1: ...BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Transporter Version 5 0 Service Pack 4 Installation and Administration Guide...

Страница 2: ...Published 2012 10 15 SWD 20121015112452250...

Страница 3: ...23 Encrypt the information about database connections in the BlackBerry Enterprise Transporter configuration file 24 Configure the BlackBerry Enterprise Transporter to skip certificate validation 25 5...

Страница 4: ...move 49 Import a file with email addresses 50 Add the information for a single user account 50 Bulk mode Selecting user accounts to migrate 51 Enable bulk mode to select all user accounts that are ass...

Страница 5: ...rt information for the BlackBerry Enterprise Server Resource Kit tools 75 Port information for tools that connect to the BlackBerry Configuration Database 75 Port information for tools that connect to...

Страница 6: ...he destination BlackBerry Enterprise Server resends the service book to devices over the wireless network device activation starts and the synchronization of organizer data and calendar information st...

Страница 7: ...source BlackBerry Enterprise Server instances When using bulk mode the tool does not monitor IT administration commands such as Resend IT Policy or Switch Service to verify that the migration process...

Страница 8: ...etting to apply to all user accounts You can modify the IT policy software configuration and group assignments using the BlackBerry Administration Service after the migration is complete If you want t...

Страница 9: ...erver 5 0 or later there might be a delay before the destination BlackBerry Enterprise Server applies the selected IT policies or group assigned IT policies to devices During this delay the Default IT...

Страница 10: ...BlackBerry Enterprise Transporter If skipDominoBBSDReplication and skipDominoBBSDValidation are not present or are set to False verifies that the selected IBM Lotus Notes user id can open the BlackBe...

Страница 11: ...Verifies whether the user s BlackBerry state database has been marked for deletion in the BlackBerry profiles database on the destination BlackBerry Enterprise Server Verifies whether a duplicate Blac...

Страница 12: ...lackBerry Enterprise Transporter regardless of the version of the source BlackBerry Enterprise Server and destination BlackBerry Enterprise Server Operating system Any of the following operating syste...

Страница 13: ...nd the admin web services AdminWS to migrate user accounts and user configuration settings If the destination BlackBerry Enterprise Server is 4 0 x 4 1 x or 5 0 1 or later the required components are...

Страница 14: ...r For more information see the premigration considerations BlackBerry Enterprise Server Express The BlackBerry Enterprise Transporter does not support the use of bulk mode when moving user accounts fr...

Страница 15: ...rry Enterprise Server for Microsoft Exchange and the BlackBerry Enterprise Server for IBM Lotus Domino The following table displays the migration paths that the BlackBerry Enterprise Transporter suppo...

Страница 16: ...S BO S S S S S Related information BlackBerry Enterprise Server compatibility 30 BlackBerry Device Software compatibility 35 BlackBerry Enterprise Transporter compatibility matrix for the BlackBerry E...

Страница 17: ...rmation BlackBerry Enterprise Server compatibility 30 BlackBerry Device Software compatibility 35 BlackBerry Enterprise Transporter compatibility matrix for the BlackBerry Enterprise Server Express Bl...

Страница 18: ...s not supported due to compatibility issues Destination server BlackBerry Enterprise Server Small Business Edition 4 0 7 and 4 1 7 BlackBerry Professional Software 4 1 4 BlackBerry Enterprise Server E...

Страница 19: ...ures and environments For more information about BlackBerry Enterprise Transporter compatibility see Supported environments Item Environment MDM domains The BlackBerry Enterprise Transporter does not...

Страница 20: ...ino For more information visit www blackberry com go serverdocs to read the BlackBerry Enterprise Server Installation Guide and the BlackBerry Enterprise Server Administration Guide Permission Descrip...

Страница 21: ...Server Resource Kit Perform one of the following actions If skipDominoBBSDReplication is not set to True do not replicate the IBM Lotus Domino databases before you run the BlackBerry Enterprise Trans...

Страница 22: ...prise Server Resource Kit to download the latest installation package for the tools brk version exe Complete the download instructions on the website Double click brk version exe Extract the contents...

Страница 23: ...seconds 1 On the computer that hosts the BlackBerry Enterprise Transporter navigate to drive Program Files x86 Research In Motion BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Trans...

Страница 24: ...or move the configuration file to a different computer you cannot decrypt the information about database connections on the new computer 1 On the computer that hosts the BlackBerry Enterprise Transpo...

Страница 25: ...ermit you to modify the configuration file at this location open the virtualized copy of the EnterpriseTransporter exe config file in the application data folder for the current user for example drive...

Страница 26: ...ist of the IT policies policy rules and default settings that you want to duplicate in the destination MDM domain BlackBerry Enterprise Server Administration Guide Create a list of the SRP information...

Страница 27: ...fy users that applications on the BlackBerry device that use a data connection through the BlackBerry MDS Connection Service might experience a service interruption until the user account is migrated...

Страница 28: ...cies roles and software configurations that you want to duplicate from the source MDM domain If you enable bulk mode and configure custom default settings to apply to individual user accounts the IT p...

Страница 29: ...change or Novell GroupWise environment configure the destination BlackBerry Enterprise Server instances to use the same instance names ServerConfig ServiceName and SRP IDs as the source instances In a...

Страница 30: ...accounts to the destination MDM domain Before you try to move the user accounts upgrade the source BlackBerry Enterprise Server for Microsoft Exchange to version 4 1 SP6 MR5 or later Moving user accou...

Страница 31: ...se Server for Microsoft Exchange In specific circumstances if the version of the source BlackBerry Enterprise Server for Microsoft Exchange is earlier than version 4 1 SP6 MR5 the BlackBerry Enterpris...

Страница 32: ...e the user accounts to a destination BlackBerry Enterprise Server for IBM Lotus Domino duplicate contact list entries might appear on devices Permanently delete the data on the devices and activate th...

Страница 33: ...M Lotus Domino duplicate contact list entries might appear on devices Permanently delete the data on the devices and activate the devices again If the version of the source BlackBerry Enterprise Serve...

Страница 34: ...o the BlackBerry Enterprise Server again and activate the BlackBerry device If the source BlackBerry Enterprise Server is 5 0 or later consider the following information Consideration Description Dupl...

Страница 35: ...kBerry Device Software 4 3 0 consider the following information Consideration Description IT policies might not be applied to BlackBerry devices After you move user accounts to the destination BlackBe...

Страница 36: ...ver if the IT policy is not applied to the devices You are not required to permanently delete the data on the devices before you activate the user accounts again Moving user accounts to a destination...

Страница 37: ...kBerry devices use BlackBerry Device Software 4 0 0 to 4 0 1 consider the following information Consideration Description IT policies might not be applied to BlackBerry devices If the destination Blac...

Страница 38: ...ses the BlackBerry Enterprise Server for IBM Lotus Domino consider the following information Consideration Description Duplicate contact list entries might appear on BlackBerry devices If organizer da...

Страница 39: ...rmation Consideration Description Issues might occur if the user ID of a user account already exists on the destination BlackBerry Enterprise Server If the user ID of a user account on the source Blac...

Страница 40: ...not applied to devices after you move the user accounts Before you move the user accounts update the BlackBerry Device Software on devices to 4 0 2 or later or add the ITPolicyKeyMapping table to the...

Страница 41: ...licate contact list entries might appear on devices Permanently delete the data on the devices and activate the devices again If devices use BlackBerry Device Software 4 3 0 consider the following inf...

Страница 42: ...r accounts from a BlackBerry Enterprise Server Express to a destination BlackBerry Enterprise Server The BlackBerry Enterprise Transporter does not support the use of bulk mode when moving user accoun...

Страница 43: ...oftware configurations to the user accounts when they are moved and you cannot assign the user accounts to groups when they are moved The BlackBerry Enterprise Transporter tries to connect to the Blac...

Страница 44: ...y Enterprise Transporter 2 In the Step 1 User Manifest section click New 3 Type a file name 4 Click Save After you finish Configure the source and destination instances of the BlackBerry Configuration...

Страница 45: ...base administrator account click Windows NT Authentication Specify User In the User Name and Password fields type the login information for the database administrator account The domain of the specifi...

Страница 46: ...want to apply to the user accounts by default during the migration process 3 Select the Use current defaults for all new entries check box 4 Click Done To apply different default settings to specific...

Страница 47: ...finish To turn off notification messages clear the Enable check box Configure how long the BlackBerry Enterprise Transporter tries to open a connection to the source BlackBerry Configuration Database...

Страница 48: ...rise Server Resource Kit 2 In a text editor open the EnterpriseTransporter exe config file 3 In the connectionStrings section locate the connection strings for the source BlackBerry Configuration Data...

Страница 49: ...ver the tool will migrate all of the users associated with that BlackBerry Enterprise Server Live mode Selecting user accounts to migrate Search for and select user accounts to move You can search for...

Страница 50: ...ETE Import a file with email addresses Before you begin Configure the source and destination instances of the BlackBerry Configuration Database Create a CR delimited flat text file that contains the e...

Страница 51: ...the different settings for each user account As a result the migration process might take longer than expected to complete If you enable bulk mode it is a best practice to configure a single default s...

Страница 52: ...source and destination instances of the BlackBerry Configuration Database Before you select the user accounts that you want to move to the destination MDM domain in the Step 3 Manifest Configuration s...

Страница 53: ...assigned software configurations and IT policies from the user accounts For more information about reconciliation rules see the BlackBerry Enterprise Server Administration Guide Note If you move user...

Страница 54: ...tion section click Abort When you click Abort the BlackBerry Enterprise Transporter stops after it migrates the batch of user accounts that it is currently processing Before you begin Before you use t...

Страница 55: ...a best practice to use this option when you move user accounts during low usage periods If you do not select this option the destination BlackBerry Enterprise Server synchronizes the organizer data fo...

Страница 56: ...at user accounts were migrated or to troubleshoot migration issues In the BlackBerry Enterprise Transporter on the Help menu click View Log By default the log files are located at drive Users user_nam...

Страница 57: ...interface 1 On the computer that hosts the BlackBerry Enterprise Transporter at the command prompt navigate to drive Program Files x86 Research in Motion BlackBerry Resource Kit BlackBerry Enterprise...

Страница 58: ...environment only dominopassword password This parameter specifies the password that the BlackBerry Enterprise Transporter uses for the user id file This parameter is required in a BlackBerry Enterpri...

Страница 59: ...ration Service authentication you must also specify the basusername and baspassword parameters mailbox_auth use mailbox authentication IBM Lotus Domino environment only If you do not specify an authen...

Страница 60: ...baspassword password manifestPath C Users besadmin Desktop ET manifest files Example Preview the migration process using Active Directory authentication enterprisetransporter console execute basauthty...

Страница 61: ...e 2 In the Label drop down list click the label for the former destination BlackBerry Configuration Database 3 Click OK 4 In the Step 2 BlackBerry Databases section in the Destination Domain section c...

Страница 62: ...override the proxy server that you configured in the EnterpriseTransporter exe config file add the following text inside the configuration tags system net defaultProxy proxy usesystemdefault false def...

Страница 63: ...user accounts to a destination BlackBerry Enterprise Server 5 0 and the BlackBerry Enterprise Transporter cannot detect the BlackBerry Enterprise Server User Administration Tool The BlackBerry Enterp...

Страница 64: ...lder than 5 0 Description This message appears if BlackBerry Enterprise Server 5 0 x and an earlier version of the BlackBerry Enterprise Server are both present in the destination MDM domain Possible...

Страница 65: ...ers user_name AppData Roaming Research In Motion BlackBerry Enterprise Transporter Manifests If you are running the BlackBerry Enterprise Transporter in bulk mode you selected the Bulk Server Mode che...

Страница 66: ...ination server does not support the current encryption scheme Description This message appears when the destination BlackBerry Enterprise Server does not support the encryption scheme that is used by...

Страница 67: ...empty Description This message appears when there is no routing information for the user account in the source BlackBerry Configuration Database The user account might not be active The user s BlackBe...

Страница 68: ...device version string Version found in database Description This message appears when the BlackBerry Enterprise Transporter cannot process the version of the BlackBerry Device Software that is associa...

Страница 69: ...log file for the destination BlackBerry Enterprise Server to determine why the BlackBerry Enterprise Server did not queue a switch service command automatically Verify that the routing information fo...

Страница 70: ...te the user account on the source BlackBerry Enterprise Server then retry the migration Run the migration process with Ignore warnings selected then activate the user account on the destination BlackB...

Страница 71: ...ation BlackBerry Policy Service reports an error after it tries to send the Switch Service command to the BlackBerry device Possible solution Check the log file for the BlackBerry Policy Service to de...

Страница 72: ...the BlackBerry Enterprise Transporter log file for details By default the log files are located at drive Users user_name AppData Roaming Research In Motion BlackBerry Enterprise Transporter Logs User...

Страница 73: ...scription This message appears when the BlackBerry Enterprise Transporter detects a condition where the destination BlackBerry Enterprise Server might not be able to apply a new IT policy to the Black...

Страница 74: ...pedDueToValidationFailure Description On the Report tab this status message appears for user accounts that were not moved to the destination BlackBerry Enterprise Server because the BlackBerry Enterpr...

Страница 75: ...number BlackBerry Application Reporting Tool TCP 1433 BlackBerry Domain Administration History Reporting Tool TCP 1433 BlackBerry Enterprise Transporter TCP 1433 BlackBerry IT Policy Import and Expor...

Страница 76: ...ion Tool TCP BlackBerry Enterprise Server 443 BlackBerry Enterprise Server Express 8443 BlackBerry Enterprise Transporter TCP BlackBerry Enterprise Server 443 BlackBerry Enterprise Server Express 8443...

Страница 77: ...mber Listens for packets UDP 514 Sends messages over SMTP TCP 25 Port information for the BlackBerry Message Receipt Confirmation Tool Action Connection type Default port number Sends messages MAPI 12...

Страница 78: ...abase and any BlackBerry Mobile Fusion services or components that are associated with it An MDM domain can refer to any of the following environments BlackBerry Enterprise Server domain A BlackBerry...

Страница 79: ...y Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility perfo...

Страница 80: ...UPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and...

Страница 81: ...on might require additional development or Third Party Products and Services for access to corporate applications Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In M...

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