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APPENDIX A: TROUBLESHOOTING
To force the camera to the factory network settings:
1.
Disconnect the power (adapter) from the camera.
2.
While pressing and holding down the reset button, power on the camera.
3.
Release the Reset button 5 seconds after applying power.
4.
Wait for the camera to reboot.
A.3 Checking your Firmware
Firmware is software embedded in the camera that determines many of its features and functionality. The current firmware version
number in your camera can be found by viewing video from the camera in IE, and then clicking
SETUP
>
About
>
Version
. New
firmware is available from the DIGIOP Support Team.
A.4 Support
If you cannot resolve an issue, please contact the DIGIOP Support at 1.877.942.2522 for assistance. When you contact support,
please provide the server reports, log file and a brief description of the problem, if possible.
•
To generate server reports, enter the following into the IE address field:
https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list
- and -
https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list
where <IP ADDRESS> is the IP address of your camera. The server report contains important information about the device, as
well as a list of the current parameters.
•
To generate a log report, use IE to log into the unit. In the View screen, click the following items, entering security information
when required:
SETUP
>
Maintenance
>
System Log
>
LOG LIST
Click the name of the Log List of interest to open the file.
