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H.264 Network IP Camera User Manual

APPENDIX A: TROUBLESHOOTING

APPENDIX A

Troubleshooting

A.1 Reboot camera

NOTE

The reboot process lasts about 2 minutes, during which time the camera will not respond to the IPAdmin Tool or transmit video to
a web browser

The camera can be rebooted in two ways:

•

Using the IPAdmin Tool:

Start the IPAdmin Tool.

Find the entry for the camera you want to reboot and click it to select (highlight) it.

Click the

Reboot

button and enter the administrator ID and PW.

Click

Refresh

to re-discover the camera.

•

Using the reset button on the camera:

Press and hold the reset button on the camera for 5 seconds.

Click

Refresh

to re-discover the camera.

A.2 Set camera to factory default network settings

The camera network settings can be forced to the factory default values:

Network settings acquired through DHCP on networks with DHCP
- OR -
Network settings forced to the following on networks were a DHCP server cannot be found:

—

IP address – reset to 192.168.0.100

—

Subnet mask – reset to 255.255.0.0

—

Gateway – reset to 192.168.0.1

—

User ID – reset to

root

—

Password – reset to

pass

Содержание BLK-IPS103

Страница 1: ...etwork IP Camera User Manual Product BLK IPS103 Please read this manual before using your camera and always follow the instructions for safety and proper use Save this manual for future reference BLK IPS103_CM ...

Страница 2: ...egality of certain product applications such as the making transmission or recording of video and or audio signals of others without their knowledge and or consent We encourage you to check and comply with all applicable local state and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies Microsoft Internet Explorer and Windows are eithe...

Страница 3: ...tall IPAdminTool 10 2 6 Configure the camera network settings 11 2 6 1 Configuring cameras on networks with DHCP 12 2 6 2 Configuring cameras on networks without DHCP 14 2 7 Setup the camera Basic Configuration 18 2 8 Aim focus and image quality adjustments 21 2 9 Speaker microphone setup 22 2 10 Cleaning 24 SECTION 3 Specifications 25 APPENDIX A Troubleshooting 28 A 1 Reboot camera 28 A 2 Set cam...

Страница 4: ...set True Day Night ICR and WDR Dual streaming mode De interlacing on DSP Unicast multicast support H 264 MPEG 4 MJPEG 25 30 fps D1 G 711 µLaw aLaw PCM audio compression Analog video for external monitors Video motion detection support 2 way mono audio support RTSP HTTP protocol support 10 100 Base T Ethernet support RS485 support USB 2 0 support external storage wireless LAN Micro SD card support ...

Страница 5: ...evice or Wi Fi networking device Power adaptor connector DC 12V For use with the DC jack adapter and DC12V power adapter Micro SD card slot SD memory card slot for external storage DIGIOP memory card is not included 4 pin connector for auto iris Connection for lens auto iris control Table 1 Pin definitions of 4 pin connector PIN DC IRIS Lens 1 upper right Damp 2 upper left Damp 3 lower right Drive...

Страница 6: ... and documentation 2 2 What you need To install the camera you will need Phillips 1 or 0 screwdriver Mounting bracket PC with Microsoft Windows XP with SP3 or newer 32 or 64 bit system Compatible lens CAUTION Ifusingthiscamerawithahigh zoomlensinanenvironmentwherethetemperaturechangesmorethan 18 F optical blur mayoccur Forinstallationwithahigh zoomlens chooseanenvironmentwherethetemperatureisstabl...

Страница 7: ...or to the opposite side with the screws provided Mounting adapter 4 Remove the protective cap covering the camera CCD 5 Attach the lens assembly to the camera by screwing it clockwise onto the camera until it is fully seated The lens may require a mounting ring adapter to fit onto the camera Loosen the set screw if necessary Mounting ring Set Screw Cable for Auto Iris 6 Tighten the lens set screw ...

Страница 8: ...ket Use the instructions provided with the bracket 9 Remove the protective cap from the end of the camera lens if one is attached 2 4 Connections Connections to the camera for audio in and out microphone and speaker D I sensor alarm and RS 485 control are made through the 9 pin terminal block 9 pinterminalblock Terminalblockpinassignments If the 9 pin terminal block is detached from the camera plu...

Страница 9: ...e microphone and speaker wires and insert them into the terminal block in the pin locations shown in the terminal block figure above Note that the common ground leads of the microphone and speaker share the same terminal block pin 2 4 2 Sensor in DI connection The camera provides one channel for sensor input that can be connected to either a voltage type or relay type sensor For voltage type senso...

Страница 10: ...lock in the DI pin locations shown above The pin marked C in the terminal block is the common COM pin 2 4 3 Alarm out DO connection The camera supports one alarm out connection to relay type device It provides up to 24 VAC 500 mA or 12 V DC 1 A The configuration of the relay type alarm wiring is illustrated in the diagram below CAUTION Donotexceedthemaximumrelayrating Refertothespecifications in t...

Страница 11: ...e RS 485 interface connection The wiring signal polarity to the connector block is shown in the schematic below RS 485devicewiringschematic To connect an RS 485 device wiring to the camera strip 1 4 of insulation from the wires and insert them into the terminal block in the RS 485 pin locations shown above Observe the signal polarity shown in the schematic 2 4 5 Video out connection The camera pro...

Страница 12: ...ire of the adapter cable to the terminal and the black or white wire to the terminal DC jack adapter cable 3 Attach the power plug appropriate for your powering source to the power adapter 4 Attach the DC jack Adapter to the DC power adapter provided DO NOT apply power to your camera at this time 2 5 Install IPAdmin Tool The IPAdmin Tool included on the CD mini disk is a utility that will discover...

Страница 13: ...rver it configures itself with the following static IP address subnet mask and gateway setting which may or may not be compatible with other devices on the network IP address 192 168 0 100 Subnet mask 255 255 255 0 Gateway 192 168 0 1 Whether it acquires a dynamic changeable IP address and other network settings from a DHCP server or uses the default static fixed unchanging settings your camera mu...

Страница 14: ...y on your computer then double click the file IPAdminTool exe to start the application When the IPAdmin Tool starts it will discover all the IP devices it supports that exist on the network The discovery process may take a few minutes Check the list of IP devices found by IPAdmin Tool You can identify your camera by the MAC address If the camera was not found click the Refresh button every minute ...

Страница 15: ...hat the entry representing the camera now shows the new IP address 7 Continue with procedure 2 7 Setup camera Basic Configuration 2 6 2 Configuring cameras on networks without DHCP NOTE Thefollowingprocedureworkswith mostnetworks Forfurtherassistance contact TechnicalSupport Cameras installed on a network without a DHCP server will initially use the factory default static network settings IP addre...

Страница 16: ...and default gateway of your PC and record it in Table 1 To find this information do the following at the Windows desktop a Hold down the Windows key and press r to open the Run dialog box b Type cmd in the entry field then click OK to open the DOS command window c At the command prompt enter ipconfig The response will show the your PC s network settings Example TypicaluseofipconfiginWindowsXP d En...

Страница 17: ... the EXACT IP address of your PC up to the third last period Using the example shown above this expression is 192 168 1 b After the third period include any number between 1 and 254 that is different from the one in your PC s IP address 168 As a first try let s choose 200 which will form the IP address 192 168 1 200 c Next use the ping command in the DOS window to see if this IP address is in use ...

Страница 18: ...dresses using the steps above until an unused address is found Check LAN for default IP address compatibility Because all DIGIOP Black cameras and encoders are factory configured with the static IP address 192 168 0 100 check the LAN before connecting your camera to ensure that network conflicts won t occur At a Microsoft Windows computer attached to the LAN subnet where the camera will be connect...

Страница 19: ...he entry with the same MAC address as the camera you installed If the camera is not shown click Refresh once a minute to update the list 3 Right click on the entry for your camera and select IP Address IPSetupwindow 4 In the IP Setup window a Select the Static option if it is not selected This option is required if video from the camera will be recorded by a network DVR or if you want to view vide...

Страница 20: ... new IP address 2 7 Setup the camera Basic Configuration In this procedure use Microsoft Internet Explorer IE browser to setup the camera administrator and user passwords date and time 1 Open the IE browser 2 In the URL field Internet address enter the IP address for your camera in the format http IP address where IP address is the IP address of your camera Following the example earlier in this gu...

Страница 21: ...ppears downloadandinstalltheMSXML4 0library Thislibrarycan be foundat http www microsoft com downloads details aspx familyid 3144B72B B4F2 46DA B4B6 C5D7485F2B42 displaylang en 4 In the camera window click the SETUP link in the upper right corner of the window Enter the User name and Password for the camera and click OK The default administrator values are root and pass The Basic Configuration win...

Страница 22: ... click Date Time In the Date Time Setting options a Select the Time Zone you prefer b Select the synchronization method or select Set Manually and enter the appropriate information c Select the Sync Source and Interval you prefer d Click Apply 6 In the Basic Configuration menu click Users ...

Страница 23: ... or viewers to the user list Follow the screen prompts to complete the entries 10 Click VIEW in the upper right corner of the window to return to the camera live view 2 8 Aim focus and image quality adjustments Use the documentation provided with your camera mounting bracket and lens to aim the camera at your security target Next depending on the your lens set your camera s focus and zoom while ob...

Страница 24: ...the values for brightness contrast hue saturation sharpness and or other parameters on screen Click Apply to see the effect of the change Make any necessary adjustments to produce the best video image 4 Close the PREVIEW window and click VIEW to return to the normal viewing window 2 9 Speaker microphone setup Verify the functionality of the speaker and microphone setup at the camera and adjust vol...

Страница 25: ...amera and the microphone on your computer 5 At your computer listen for sounds from the microphone at the camera If necessary adjust the volume from the camera Click SETUP Video Audio Audio to re open the Bi directional Audio Settings menu In the Listen frame adjust the volume to the preferred level Click Apply 6 Use a microphone at your PC to send audio to the camera speakers Verify that your mic...

Страница 26: ...he surface with a soft cloth moistened with a mild detergent solution then rinse and dry it with a soft cloth Remove all foreign particles such as plastic or rubber materials attached to the camera housing These may cause damage to the surface over time CAUTION Donotuse benzene thinnerorotherchemicalproductsonthecameraassembly thesemaydissolvethepaintand promotedamageofthesurfaces Beforeusinganych...

Страница 27: ...de Dynamic Range 52 dB x128 Color ON AUTO AGC Control OFF LOW MIDDLE HIGH selectable White Balance ATW AWB INDOOR OUTDOOR MANUAL AWC Electronic Shutter Speed 1 60 sec 1 100 000 sec Sens Up AUTO FIXED OFF Selectable Limit 2 258 DNR ON level 0 100 OFF selectable Lens option CS mount Day Night True Day Night IR Cut Filter Video Compression Format H 264 MPEG 4 MJPEG selectable per stream Number of Str...

Страница 28: ... 3af Class 0 Power Consumption Approx 5 76W DC12V 4 2W POE Environmental requirements Operating Temperature 32 F 122 F 0 C 50 C Operating Humidity Up to 85 RH Mechanical Material Aluminum Die Casting 2 Color White Pearl Dimensions Housing 2 17 W x 2 17 H x 3 71 L Weight 596 lbs 270 g without Lens Table 3 Video Content Analysis optional VCA Presence High Performance Advanced Tracking Algorithm Low ...

Страница 29: ... and enter the administrator ID and PW d Click Refresh to re discover the camera Using the reset button on the camera a Press and hold the reset button on the camera for 5 seconds b Click Refresh to re discover the camera A 2 Set camera to factory default network settings The camera network settings can be forced to the factory default values Network settings acquired through DHCP on networks with...

Страница 30: ...port Team A 4 Support If you cannot resolve an issue please contact the DIGIOP Support at 1 877 942 2522 for assistance When you contact support please provide the server reports log file and a brief description of the problem if possible To generate server reports enter the following into the IE address field https IP ADDRESS nvc cgi admin param cgi action list and https IP ADDRESS nvc cgi admin ...

Страница 31: ...tage range and provides a regulated low ripple and low noise output The AC DC converter also has built in overload and short circuit output protection B 1 PoE compatibility With non Power Sourcing Equipment PSE When it is connected with non PSE use the power adaptor to provide power to the camera With power adaptor Connecting both PSE and power adaptor does not do any harm to the products Disconne...

Страница 32: ...30 www digiop com APPENDIX C DIMENSIONS APPENDIX C Dimensions 22 55 1 02 1 48 ...

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