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Appendix 2 – Firmware upgrade
The ServSwitch Duo IPC uses flash memory technology that allows you to
upgrade the firmware code. Upgrades are performed by connecting the serial
port of a nearby computer to the port marked COM on the rear panel of the
ServSwitch Duo IPC. You can then obtain an upgrade program from
Black Box
support
and run it on the computer. This will download the new firmware to
the ServSwitch Duo IPC and check that the data has been programmed correctly.
Note: The normal flash upgrade process does not clear the computer names,
user names, security passwords or other configuration settings.
Items needed to perform the upgrade
• Optional serial upgrade cable available from Black Box (see
Appendix 3
for
pin-out specifications).
• A Windows computer with an RS232 serial port.
• The latest version of the ServSwitch Duo IPC firmware - available from
Black
Box support
.
To check your current firmware version
1 Select the on-screen menu in one of three ways:
• By simultaneously pressing and then releasing
.
Note: The
and
hotkeys may have been changed. If the
combination fails to work, then please contact the system administrator
for details.
• By pressing the middle and right buttons of a three button mouse, or
• By selecting port using the front panel buttons
If you are not already
logged in
, do so now.
2 Press to select ‘More menus’.
The version number of the current firmware will then be displayed at the
bottom of the Configuration Menu.
To perform a flash upgrade on the ServSwitch Duo IPC
1 - Prepare your computers.
Ensure that you have saved any important work on the connected
computers. The ServSwitch Duo IPC can be upgraded whilst attached to live
computers but remember that the mouse connections will probably need
to be reconstituted after the upgrade is finished. Where possible, mission
critical servers should be switched off or disconnected before performing an
upgrade.
2 - Connect your computer to the ServSwitch Duo IPC
Connect the serial port of the computer to the port marked COM on the
rear panel of the ServSwitch Duo IPC. You do not need to set the serial baud
rate and protocol because the upgrade program will do this automatically
(for reference, the RS232 baud rate used by the upgrade program is 19200
and the protocol is 8 bits, 1 stopbit and no parity).
3 - Select flash upgrade mode using option switch 2 (labelled UPGRADE)
Move option switch 2 on the back of the ServSwitch Duo IPC to the ON
position (down).
4 - Power off the ServSwitch Duo IPC
Remove the power supply plug from the rear panel of the ServSwitch Duo
IPC.
5 - Power on the ServSwitch Duo IPC with the UPGRADE switch ON
Attach the power adapter to the ServSwitch Duo IPC whilst the UPGRADE
switch is ON. The green USER display should now show . This indicates that
the ServSwitch Duo IPC is ready to be upgraded.
6 - Obtain and run the upgrade program
a The latest version of the ServSwitch Duo IPC firmware is available from
Black Box support
. The upgrade files are supplied as a compressed ZIP
file. Decompress the ZIP file with an appropriate tool such as WinZip
(www.winzip.com) and copy all contained files to the same folder on
your computer.
From that folder, select the
KVMUploader
icon to run the upgrade
application.
continued
