23
®
What to do if the ADMIN password has been forgotten
If the ADMIN password becomes mislaid or forgotten, you will not be able
to access the ServSwitch Duo IPC to add or edit users and computer names.
This situation may be resolved by performing a complete reset to return the
ServSwitch Duo IPC to its factory default state.
IMPORTANT: A complete reset erases all the user names and computer
names that you have setup. You can only perform a complete reset if you
have access to both the front and the rear of the ServSwitch Duo IPC.
To perform a complete reset and return the ServSwitch Duo IPC to its
factory default state:
1 Power on the ServSwitch Duo IPC normally.
2 Whilst the ServSwitch Duo IPC is powered on move switch 2 on the rear
panel of the ServSwitch Duo IPC (labelled UPGRADE) to the ON (down)
position.
3 Press the USER and the COMPUTER keys together.
4 The green USER display will show ‘ ’ for a few seconds to confirm that a
reset is taking place.
5 Return switch 2 to the normal OFF position (up).
Ensuring that the serial port is available for other functions
The ServSwitch Duo IPC has a single RS232 serial port which can be used to:
• Control power switches,
• Send/receive configuration data, and
• Synchronise multiple video head switching.
The port can only be used for one of these tasks at any one time. For the latter
two functions to be possible, the Power Control option must be disabled.
To set the serial port for non-power control functions
1 Display the
Configuration menu
.
Note: You must be logged-in as the
ADMIN user.
2 The ‘Functions’ option should be highlighted, press
.
3 Press to display the ‘Advanced Options’ menu.
4 Highlight the ‘Power Control’ option and press
. Check that the ‘Power
Control’ option is ‘DISABLED’. If not, highlight it and press
to change it.
5 Press to quit the screen and save the settings.
