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9  Troubleshooting

9.1 

Error messages

Resetting the control panel allows the appliance to be restarted.
The message 

 appears when a fault code is detected. After resolving 

the problem, pressing the 

 key resets the appliance's functions and 

thus eradicates the fault.
If several faults occur, they are displayed one after the other.

1. Reset the control panel by pressing the 

 key for 3 seconds, 

when an error message is displayed. 

In economy mode, the appliance will not run a domestic hot water 

heating cycle after a central heating cycle.

2. Display the current operating status by briefly pressing the 

 key.

9.1.1 

Error codes

An error code is a temporary status, resulting from the detection of a heat 

pump anomaly. The control panel attempts automatic restart of the heat 

pump until it switches on.
When one of the following codes is displayed and the heat pump cannot 

restart automatically, contact a maintenance technician.

Tab.30 List of temporary error codes

Error

code

Message

Description

H00.17

DHW sensor Closed

Domestic Hot Water tank temperature sensor is either shorted or measures a 

temperature above range

H00.32

TOutside Open

Outside temperature sensor is either removed or measures a temperature below range

H00.33

TOutside Closed

Outside temperature sensor is either shorted or measures a temperature above range

H00.47

 HP flow sensor removed 

or below range

Heat pump flow temperature sensor is either removed or measures a temperature 

below range

H00.48

THp Flow Closed

Heat pump flow temperature sensor is either shorted or measures a temperature 

above range

H00.51

THp Return Open

Heat pump return temperature sensor is either removed or measures a temperature 

below range

H00.52

THp Return Closed

Heat pump return temperature sensor is either shorted or measures a temperature 

above range

H00.57

T DHW Top Open

Domestic Hot Water top temperature sensor is either removed or measures a 

temperature below range

H00.58

T DHW Top Closed

Domestic Hot Water top temperature sensor is either shorted or measures a 

temperature above range

H02.00

Reset In Progress

Reset In Progress

H02.02

Wait Config Number

Waiting For Configuration Number

H02.03

Conf Error 

Configuration Error

H02.04

Parameter Error

Parameter Error

H02.05

CSU CU mismatch

CSU does not match CU type

H02.07

Water Press Error 

Water Pressure Error active

Check the hydraulic pressure in the heating circuit.

H02.09

Partial block 

Partial blocking of the device recognized

BL input on the central unit PCB terminal block open

H02.10

Full Block 

Full blocking of the device recognized

BL input on the central unit PCB terminal block open

Fig.47

MW

-5

0

0

0

0

6

1

-3

Fig.48

MW-5000060-3

9  Troubleshooting

44

iMPI V200

7700954 - v03 - 13082018

Содержание iMPI/E V200 11-16

Страница 1: ...MW 1001178 1 en User Guide Reversible air water Split Inverter heat pump iMPI E V200 4 8 iMPI H V200 4 8 iMPI E V200 11 16 iMPI H V200 11 16 ...

Страница 2: ...using the product and keep it in a safe place for later reference In order to ensure continued safe and efficient operation we recommend that the product is serviced regularly Our service and customer service organisation can assist with this We hope you enjoy years of problem free operation with the product ...

Страница 3: ... Description of the display 19 5 Operation 22 5 1 Using the user interface 22 5 1 1 Browsing in the menus 22 5 2 Start up 22 5 3 Shutdown 23 5 3 1 Switching off the heating 23 5 3 2 Stopping domestic hot water production 24 5 3 3 Shutting down the cooling function 24 5 4 Frost Protection 25 6 Settings 26 6 1 Modifying the User parameters 26 6 2 User menu 26 6 2 1 User CIRCA and CIRCB menu 26 6 2 2...

Страница 4: ...odes 45 9 1 3 Alarm codes 45 9 2 Accessing the error memory 46 9 3 Fault finding 47 10 Decommissioning and disposal 48 10 1 Decommissioning procedure 48 10 2 Disposal and recycling 48 11 Environmental 49 11 1 Energy savings 49 12 Warranty 50 12 1 General 50 12 2 Terms of warranty 50 13 Appendix 51 13 1 Product fiche 51 13 2 Product fiche Temperature Controls 52 13 3 Package fiche 52 13 4 Package f...

Страница 5: ...th the appliance and it turns out to be dam aged it must be replaced by the manufacturer its after sales service or per sons with similar qualifications in order to obviate any danger If the appliance is not wired in the factory carry out the wiring according to the wiring diagram described in the chapter Electrical Connections See the Instal lation and Service Manual This appliance must be connec...

Страница 6: ...low the space required to install the appliance correctly re ferring to the chapter Dimensions of the Appliance See the Installation and Service Manual 1 2 General instructions The system must satisfy each point in the rules in force in the country that govern works and interventions in individual homes blocks of flats or other buildings Only qualified professionals are authorised to work on the a...

Страница 7: ...ediately Use only original parts to replace a defective refrigeration component Use only dehydrated nitrogen for detecting leaks or for pressurised tests Do not allow the refrigerant fluid to escape into the atmosphere 1 5 Domestic water safety In accordance with safety rules a safety valve calibrated to 0 7 MPa 7 bar is mounted on the tank s domestic cold water inlet A pressure reducer not provid...

Страница 8: ...check the presence of water and pressure in the heating system Do not touch radiators for long periods Depending on the heat pump settings the temperature of the radiators may exceed 60 C Do not drain the installation except in cases of absolute necessity E g several months absence with the risk of temperatures in the building falling below freezing 1 8 Specific instructions for service maintenanc...

Страница 9: ...bility The installer is responsible for the installation and initial commissioning of the appliance The instal ler must observe the following instructions Read and follow the instructions given in the manuals provided with the appliance Install the appliance in compliance with prevailing legislation and standards Carry out initial commissioning and any checks necessary Explain the installation to ...

Страница 10: ... may result in serious personal injury Danger of electric shock Risk of electric shock Warning Risk of dangerous situations that may result in minor personal injury Caution Risk of material damage Important Please note important information See Reference to other manuals or pages in this manual 2 2 Symbols used on the appliance 1 Alternating current 2 Protective earthing Fig 1 Symbols used on the ...

Страница 11: ...k up 8 Domestic hot water outlet 9 Flow to boiler back up 10 Domestic cold water inlet 11 3 8 refrigerant fluid connection liquid line 12 5 8 refrigerant fluid connection gas line Fig 2 Symbols used on the connection label MW 3000554 02 A G1 A G1 G3 4 G3 4 5 8 69 82 Nm 3 8 34 42 Nm 1 2 4 6 8 3 5 7 9 11 12 B G1 B G1 G3 4 G3 4 10 2 Symbols used 7700954 v03 13082018 iMPI V200 11 ...

Страница 12: ...or a new appliance with clean heat exchangers Maximum operating pressure 0 3 MPa 3 bar Tab 1 Conditions of use AWHP 4 5 MR AWHP 6 MR 3 AWHP 8 MR 2 AWHP 11 MR 2 AWHP 11 TR 2 AWHP 16 MR 2 AWHP 16 TR 2 Limit water operating temperatures in heating mode 18 C 55 C 18 C 60 C 18 C 60 C 18 C 60 C 18 C 60 C 18 C 60 C 18 C 60 C Outdoor air operating temperature limits in heating mode 15 C 35 C 15 C 35 C 20 ...

Страница 13: ... kWe 0 89 1 15 2 00 2 35 2 35 3 65 3 65 Tab 5 Common specifications Measurement type Unit AWHP 4 5 MR AWHP 6 MR 3 AWHP 8 MR 2 AWHP 11 MR 2 AWHP 11 TR 2 AWHP 16 MR 2 AWHP 16 TR 2 Total dynamic head at nominal flow rate kPa 65 63 44 25 25 Nominal air flow rate m3 h 2680 2700 3300 6000 6000 6000 6000 Power voltage of the out door unit V 230 230 230 230 400 230 400 Start up amperage A 5 5 5 5 3 6 3 Ma...

Страница 14: ...e M AWHP 6 MR 3 cycle L AWHP 8 MR 2 cycle L AWHP 11 MR 2 AWHP 11 TR 2 cycle L AWHP 16 MR 2 AWHP 16 TR 2 cycle L Charging time 1 hour 40 minutes 2 hours 1 hour 58 minutes 1 hour 33 minutes 1 hour 11 minutes Coefficient of performance domestic hot water COPDHW 2 50 2 72 2 72 2 72 2 72 3 2 3 Heat pump weight Tab 9 Indoor module Indoor module Unit iMPI E V200 4 8 iMPI H V200 4 8 iMPI E V200 11 16 iMPI...

Страница 15: ... heating energy efficiency under warmer conditions ƞs 179 172 169 Declared coefficient of performance or primary en ergy ratio for part load at an indoor temperature of 20 C and outdoor temperature Tj Tj 7 C COPd 1 64 1 89 1 95 Tj 2 C COPd 3 46 3 53 3 22 Tj 7 C COPd 4 96 4 74 4 57 Tj 12 C COPd 7 90 7 08 6 55 Tj bivalent temperature COPd 1 20 1 52 1 70 Tj operation limit temperature COPd 1 20 1 52 ...

Страница 16: ...er heat pump No No Brine to water heat pump No No Low temperature heat pump No No Equipped with a supplementary heater Yes Yes Heat pump combination heater Yes Yes Rated heat output under average conditions 1 Prated kW 6 9 Rated heat output under colder conditions Prated kW 4 7 Rated heat output under warmer conditions Prated kW 8 13 Declared capacity for heating for part load at an in door temper...

Страница 17: ...n under colder condi tions QHE kWh 3804 5684 Annual energy consumption under warmer condi tions QHE kWh 2580 4120 Rated air flow rate outdoors for air to water heat pumps m3 h 6000 6000 Declared load profile L L Daily electricity consumption Qelec kWh 4 816 4 816 Annual electricity consumption AEC kWh 968 968 Water heating energy efficiency ƞwh 106 00 106 00 Daily fuel consumption Qfuel kWh 0 000 ...

Страница 18: ...ludes the condenser The other components evaporator compressor and expansion valve are located in the outdoor unit 1 The refrigerant fluid in the circuit is converted from the liquid state to the gaseous state in the evaporator making it possible to recover heat from the air 2 The compressor increases the fluid pressure which thus increases the temperature 3 In the condenser the fluid transfers th...

Страница 19: ...escription 4 3 1 Description of the keys 1 h back to the previous level without saving the modifications made manual reset 2 accessing the heating parameters lowering the value 3 accessing the domestic hot water parameters raising the value 4 MODE display accessing the menu selected or confirming the value modification 4 3 2 Description of the display Hydraulic back up Hydraulic back up in demand ...

Страница 20: ...sure value in the system in bar or flow temperature in C Cooling mode Steady symbol cooling mode on Flashing symbol cooling request pending Menu display Information menu displays the measured values and the statuses of the appliance User menu provides access to the User level setting parameters Installer menu provides access to the Installer level setting parameters Manual Forcing menu the applian...

Страница 21: ...uesday Timer program for Wednesday Timer program for Thursday Timer program for Friday Timer program for Saturday Timer program for Sunday CLOCK sub menu CLK Temperature sensors Room temperature sensor connected fixed symbol for WINTER mode flashing symbol for SUMMER mode Outside temperature sensor connected fixed symbol for WINTER mode flashing symbol for SUMMER mode Other Information Test Menu f...

Страница 22: ...sible when the icons flash Press the key to access the next menu access the next sub menu access the next parameter increase the value Press the key to access the previous menu access the previous sub menu access the previous parameter decrease the value Press the confirmation key to confirm a menu a sub menu a parameter a value When the temperature is displayed briefly pressing the back key h wil...

Страница 23: ...Confirm by pressing the key 4 Select the heating shut down pressing the key The screen displays The frost protection function continues to run The heating and cooling have been shut down Important Press the key to restart the appliance the screen will display 5 Confirm by pressing the key 6 Go back to the main display by pressing the h key Important The display disappears after a few seconds of in...

Страница 24: ...screen will display 5 Confirm by pressing the key 6 Go back to the main display by pressing the h key Important The display disappears after a few seconds of inactivity 5 3 3 Shutting down the cooling function Important If the heating function is shut off then the cooling will also be shut off 1 Access the menu 2 Confirm access by pressing the key 3 Select CIRCA or CIRCB by pressing the or key 4 C...

Страница 25: ...e water temperature is lower than 5 C the circulating pump starts up If the water temperature is lower than 3 C the back up starts up If the water temperature is higher than 10 C the back up shuts down and the circulating pump continues to run for a short time The radiator valves in rooms where there is a risk of frost must be fully open 5 Operation 7700954 v03 13082018 iMPI V200 25 ...

Страница 26: ...the PCB or circuit 3 Setting parameters Tab 14 List of User sub menus Sub menu Description Name of the PCB or circuit CIRCA Main heating circuit CIRCB Additional heating circuit B ECS Domestic hot water circuit EHC 04 Central unit PCB EHC 04 SCB 04 Additional PCB for circuit B HMI HMI control panel 6 2 1 User CIRCA and CIRCB menu CP Circuits Parameters Heating circuit parameters Tab 15 Parameter D...

Страница 27: ...3 Setpoint of the Room Cooling Temperature of the zone cooling ac tivity zone 4 Can be set from 20 C to 30 C 25 25 CP144 Setpoint of the Room Cooling Temperature of the zone cooling ac tivity zone 5 Can be set from 20 C to 30 C 25 25 CP145 Setpoint of the Room Cooling Temperature of the zone cooling ac tivity zone 6 Can be set from 20 C to 30 C 25 25 CP200 Manually setting the RoomTemperature setp...

Страница 28: ...tpoint from the Domestic Hot Water tank Can be set from 40 C to 65 C 54 DP080 Reduced temperature setpoint from the Domestic Hot Water tank Can be set from 10 C to 60 C 10 DP200 DHW primary mode current working setting 0 Scheduling 1 Manual 2 Antifrost 3 Temporary 1 DP337 Holiday temperature setpoint from the Domestic Hot Water tank Can be set from 10 C to 60 C 10 C 6 2 3 User EHC 04 menu AP Appli...

Страница 29: ... 01 to 2 50 kWh 0 09 kWh HP064 Cost of fossil energy oil or gas price per litre or per m3 Cost of fossil energy oil or gas price per litre or per m3 Can be set from 0 01 to 2 50 kWh 0 90 kWh 6 2 4 User HMI menu Tab 19 AP Appliance Parameters Appliance parameters Parameter Description Factory setting AP067 BKL backlighting 0 off after 3 minutes of inactivity on the control panel 1 on 0 AP103 Settin...

Страница 30: ...HC 04 menu Circuit B counters Choose the SCB04 B menu Counters connected to the opera tion of the heat pump Choose the EHC 04 menu Tab 23 Available counters Parameter Description Unit EHC 04 SCB04 B AC001 Number of hours that the appliance has been on mains power hours X X AC005 Energy consumed for central heating kWh X AC006 Enegy consumed for domestic hot water Wh X AC007 Energy consumed for coo...

Страница 31: ...ing X AC013 Seasonal coefficient of performance X SERVICE Resetting the maintenance service CLR the AC002 AC003 and AC004 counters are reset to zero X 6 3 2 COUNTERS TIME PROG CLOCK CIRCA CIRCB and DHW menus Tab 24 Menu Description CIRCA TP H Timer programming for heating 06 00 23 00 ON 23 00 06 00 OFF TP C Timer programming for cooling 14 00 23 00 ON 23 00 14 00 OFF CIRCB Timer programming for he...

Страница 32: ...ature set point by pressing the or key 6 Confirm the new temperature set point by pressing the key Important Press the h key to cancel all inputs 6 4 2 Setting the domestic hot water temperature Important Domestic hot water production can be managed via the TIME PROG sub menu dedicated to timer programming 1 Access the domestic hot water production parameters by pressing the key 2 Modify the domes...

Страница 33: ...e Installer enabled the cooling function during Installation 2 Access Forcing of the cooling function by pressing the key 3 Activate Forcing of the cooling function by pressing the key 4 Confirm Forcing of the cooling function by pressing the key 5 Go back to the main display by pressing the h key 6 4 4 Activating Manual Forcing for heating The Manual Forcing menu is only used with the heating mod...

Страница 34: ...rm the selection by pressing the key Select the timer programming for the heating or the timer programming for the cooling by pressing the or key 4 Confirm the selection by pressing the key The icons dedicated to the days of the week all flash at the same time 5 Select the desired day number by pressing the or key until the icon dedicated to the desired day flashes Day selected Description every d...

Страница 35: ... by pressing the key 11 Repeat steps 8 to 11 to define the comfort periods to and the associated status to Important No setting 10 minutes The setting determines the end 12 Go back to the main display by pressing the h key Example Times 06 00 22 00 06 00 22 00 06 00 08 00 11 30 13 30 06 00 08 00 11 30 13 30 06 00 08 00 11 30 14 00 17 30 22 00 06 00 08 00 11 30 14 00 17 30 22 00 Fig 45 MW 5000142 2...

Страница 36: ...nce See Control system sequence chapter X X AM015 Is the pump running X AM016 Flow temperature of appliance C X AM019 Water pressure of the primary circuit bar X AM027 Instantaneous outside temperature C X X AM040 Temperature used for hot water control algorithms C X AM056 Wate flow rate in the system l min X AM091 Seasonal mode active summer winter 0 Winter 1 Frost protection 2 Summer neutral ban...

Страница 37: ...p locking code not used HM042 Heat pump PCU back up blocking code not used HM046 Heat pump 5V signal output setpoint V X PM002 Central heating setpoint of the appliance C X Fxx xx Software version for the selected PCB X X Pxx xx Parameter version for the selected PCB X X Tab 28 Values available X in the sub menu Parameter Description EHC 04 SCB04 B F02 01 HMI software version X X P00 01 HMI parame...

Страница 38: ... ing temperature The compressor has stopped The back ups are operating 68 the hybrid function requests compressor shut down The compressor has stopped The back ups are operating 69 defrosting running The compressor is running 70 defrosting conditions not met The compressor has stopped The back ups are operating 71 defrosting running The compressor and the back ups are running 88 BL Back up limited...

Страница 39: ...ing The compressor is running 70 defrosting conditions not met The compressor has stopped The back ups are operating 71 defrosting running The compressor and the back ups are running 88 BL Back up limited Back ups shed 89 BL Heat pump limited Compressor shed 90 BL Heat pump back up limited Compressor and back ups shed 91 BL Off peak rate Off peak cost 92 PV with Heat pump Photovoltaic powered by c...

Страница 40: ...f the heating set point on the heat pump differs from the system set point 60 pump post operation Heat pump and back up shut down system pump running 65 compressor bypass The back ups are operating 66 the temperature exceeds the compressor s maximum operating tempera ture The compressor has stopped The back ups are operating 67 the outside temperature is lower than the compressor s maximum operat ...

Страница 41: ...ompressor s maximum operating tempera ture The compressor has stopped The back ups are operating 67 the outside temperature is lower than the compressor s maximum operat ing temperature The compressor has stopped The back ups are operating 68 the hybrid function requests compressor shut down The compressor has stopped The back ups are operating 69 defrosting running The compressor is running 70 de...

Страница 42: ... The compressor has stopped The back ups are operating 71 defrosting running The compressor and the back ups are running 17 DeAiration 30 normal operation The compressor or the back ups are running 31 internal set point limited If the heating set point on the heat pump differs from the system set point 60 pump post operation Heat pump and back up shut down 65 compressor bypass and back ups running...

Страница 43: ...llation except in cases of absolute necessity E g several months absence with the risk of temperatures in the building falling below freezing 8 2 Check the hydraulic pressure 1 Checking the hydraulic pressure in the installation 2 If the hydraulic pressure is less than 0 08 MPa 0 8 bar top up the level of water in the heating installation so that the hydraulic pressure is between 0 15 and 0 2 MPa ...

Страница 44: ...ature sensor is either shorted or measures a temperature above range H00 47 HP flow sensor removed or below range Heat pump flow temperature sensor is either removed or measures a temperature below range H00 48 THp Flow Closed Heat pump flow temperature sensor is either shorted or measures a temperature above range H00 51 THp Return Open Heat pump return temperature sensor is either removed or mea...

Страница 45: ...resume normal operation once the causes of the fault have been eliminated by the installer When one of the following codes is displayed and the heat pump cannot restart automatically contact a maintenance technician Tab 31 List of fault codes Error code Message Description E00 00 TFlow Open Flow temperature sensor is either removed or measures a temperature below range E00 01 Flow temp sensor shor...

Страница 46: ...he or key The icon appears Confirm the PCB selection by pressing the key the PCB name appears Important The Er xxx parameter flashes 000 corresponds to the number of stored errors 4 Go to the error details by pressing the key 5 Scroll through the errors by pressing the or key When this menu opens the row of the error in the memory appears briefly The PCB name appears Go back to the error list by p...

Страница 47: ... the installation Open the valve The domestic hot water hysteresis is too high Contact the professional responsible for maintenance of the heat pump The heat pump does not work The heating set point tem perature is too low Increase the value of the room temperature set point or if a room ther mostat is connected increase the temperature on it The heat pump is not op erating Check that the heat pum...

Страница 48: ...r permanently 1 Contact the installer 10 2 Disposal and recycling Warning Removal and disposal of the heat pump must be carried out by a qualified professional in accordance with prevailing local and national regulations Fig 53 MW 3000179 03 10 Decommissioning and disposal 48 iMPI V200 7700954 v03 13082018 ...

Страница 49: ...ls behind the radiators to prevent heat losses Insulate the pipes in rooms that are not heated cellars and lofts Close the radiators in rooms not in use Do not run hot or cold water pointlessly Install an energy saving shower head which can save up to 40 energy Take showers rather than baths A bath consumes twice as much water and energy 11 Environmental 7700954 v03 13082018 iMPI V200 49 ...

Страница 50: ...carried out by a qualified installer In particular we cannot be held liable for material damage intangible losses or physical injury resulting from an installation that does not comply with Legal or regulatory requirements or provisions laid down by the local authorities National or local regulations and special provisions relating to the installation Our manuals and installation instructions in p...

Страница 51: ...ce heating Annual energy consumption under colder warmer climate conditions kWh GJ 1 4483 1249 3721 1492 4621 1904 Water heating Annual energy consumption under colder warmer climate conditions kWh 3 GJ 4 1432 664 1432 664 1432 664 Seasonal space heating energy efficiency under colder warm er climate conditions 109 179 116 172 119 169 Water heating energy efficiency under colder warmer climate con...

Страница 52: ...ating energy efficiency under colder warmer climate conditions 113 167 113 161 Water heating energy efficiency under colder warmer climate conditions 72 00 154 00 72 00 154 00 Sound power level LWA outdoors dB 69 69 1 For gas heat pumps only 2 If applicable 3 Electricity 4 Fuel See For specific precautions on assembly installation and maintenance see the chapter on Safety Instructions 13 2 Product...

Страница 53: ... 2 Class III 1 5 Class IV 2 Class V 3 Class VI 4 Class VII 3 5 Class VIII 5 Temperature control Seasonal space heating energy efficiency of heat pump 1 If tank rating is above A use 0 95 from fiche of boiler from fiche of temperature control Colder Warmer Seasonal space heating energy efficiency under colder and warmer climate conditions I The value of the seasonal space heating energy efficiency ...

Страница 54: ...6 0 5 0 05 0 02 0 6 0 02 0 0 7 0 0 1 The intermediate values are calculated by linear interpolation between the two adjacent values 2 Prated is related to the preferential space heater or combination heater Tab 37 Package efficiency temperature regulator heat pump AWHP 4 5 MR AWHP 6 MR 3 AWHP 8 MR 2 AWHP 11 MR 2 AWHP 11 TR 2 AWHP 16 MR 2 AWHP 16 TR 2 MK2 136 139 131 127 123 13 Appendix 54 iMPI V20...

Страница 55: ... energy efficiency of package under average climate Auxiliary electricity Solar contribution Water heating energy efficiency of combination heater from fiche of solar device Colder Warmer Water heating energy efficiency under colder and warmer climate conditions Declared load profile I The value of the water heating energy efficiency of the combination heater expressed in II The value of the mathe...

Страница 56: ...13 Appendix 56 iMPI V200 7700954 v03 13082018 ...

Страница 57: ...13 Appendix 7700954 v03 13082018 iMPI V200 57 ...

Страница 58: ...13 Appendix 58 iMPI V200 7700954 v03 13082018 ...

Страница 59: ...chnological information contained in these technical instructions as well as any drawings and technical descriptions supplied remain our property and shall not be multiplied without our prior consent in writing Subject to alterations ...

Страница 60: ...7700954 v03 13082018 7700954 001 03 ...

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