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Problem
Cause
Solution
13. Loss of water
pressure.
Installation supply pipe or
supply hose / outlet of the
water softening system has
insufficient diameter.
Use the installation pipe or
hose with higher diameter.
Air in the system.
Check the system to make
sure that there is a brine in the
brine tank.
14. Loss of resin
Supplied water has too high
temperature.
Call for service
Upper basket, lower basket
or distributor damaged.
Call for service
15. Permanent outflow
to the sewer
drainage system
from the regulating
valve.
Foreign particles in the
regulating valve.
Call for service
Lack of electricity during the
water treatment.
Check the power supply.
Break in the control valve.
Call for service
Motor fault.
Call for service
Power supply unit damaged.
Replace the power supply unit
16. Water treatment is
performed at the
incorrect time.
Incorrectly set hour for
water treatment.
Launch programming and
set the correct hour for the
water treatment (default
setting:
2 a.m.).
Incorrectly set time.
Set the correct time.
Lack of power supply for
more than 3 days.
Set the correct time.
17. Interrupted or
uneven brine
supply.
Too low or unstable water
pressure.
Increase the water pressure.
Air in the resin tank.
Call for service
Clogged or damaged
injection valve.
Replace or clean the injection
valve.