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Problem
Cause
Solution
6. Water softening
system delivers
hard water. The
amount of water is
the same as the
amount in the brine
tank (the amount of
brine is not
decreasing).
Dry salt
Grind the salt manually.
Prepare a salt solution in a
bathtub (dissolve ca. 1.5 kg of
salt in 6 litres of hot water).
Pour the brine to the brine
tank and manually activate
the water treatment..
The water softening device
incorrectly connected.
Check the connections of the
device.
Water softening device does
not start water treatment.
See problem 3 & 4
„Regeneration does not
start automatically “.
Disconnected cable of the
flow meter
Call for service
Flow meter does not
measure the flow of water
Call for service
Control valve programming is
incorrect.
See problem 11 „Control
valve does not fill the brine
tank with water”.
Open bypass valve
Close the bypass valve.
Lack of power supply during
the water treatment
Check the power supply.
Lack of water or not enough
water during the treatment.
Check the water pressure.
7. Water softening
system delivers the
water which is not
fully softened.
Insufficient salt in the brine
tank.
Fill in the salt.
Water bypass valve is open.
Close the bypass valve.
See problem 5 & 6 „Water
softening system delivers
hard water “.
See problem 5 & 6 „Water
softening system delivers
hard water“.