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Problem
Cause
Solution
5. The water
softening device
delivers hard water
but the amount of
salt in the tank is
decreasing.
Carbonate hardness
measured.
Measure the total hardness.
Not enough water in the
brine tank.
Check settings: water refilling
time.
The water softening device
incorrectly connected.
Check the connections of the
device.
Control valve does not take
in the brine.
Call for service
Water softening device in the
start-up phase.
Wait until the start-up is
finalized.
No salt or insufficient amount
of salt in the brine tank.
Prepare a salt solution in a
bathtub (dissolve ca. 1.5 kg of
salt in 6 litres of hot water).
Pour the brine to the brine tank
and manually activate the
water treatment. If the water
after the treatment is still hard,
replace the resin.
Sewer drain clogged.
Check the sewer drain hose.
Clogged DLFC flow regulator
–
the device does not in the
brine.
Call for service
Loss of resin
Call for service
Leak on the central pipe.
Call for service
The resin was used up due
to the high consumption of
water
Water softening device is too
small for such a high water
consumption.
Performance of the water
softening device is set
incorrectly (volume of the
treated water)
Check the total hardness and
set the performance of water
softening device again.