PRODUCT SUPPORT
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12. PRODUCT SUPPORT
Thank you for choosing the ProTalk Cv3 from Barnett Engineering Ltd.
Technical Support
Technical Support for your ProTalk Cv3 is available as follows:
Network & Billing Support
If you have any questions related to network connectivity or your wireless
account, please contact your local wireless service representative.
Product Support
For questions related to activation, performance, service, repair or other
technical or product support concerns, please visit our website at
www.barnett-engg.com, contact Barnett Engineering Ltd. At 1-800-268-
2646 or email [email protected]
Product Repairs
For all your repair needs, please contact Barnett Engineering Ltd.
Barnett Engineering Ltd. commits to a ‘Repair Turnaround Time’ of thirty
(30) business days on all units under warranty. Repair Turnaround Time is
defined as the time elapsed from the day the defective product arrives at
Barnett Engineering Ltd. facility located in Calgary, Alberta to the day the
repaired product is returned to you.
For non-warranty units, please call Barnett Engineering Ltd. and ask for a
repair estimate.
An RMA form is available in the Support section of our website. Please
complete this prior to shipping your unit.
Shipping
Customers are responsible for all shipping costs, to and from Barnett
Engineering Ltd.
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