Barco standard warranty
In case of any contradiction or inconsistency to the Barco Terms and Conditions of Sale the latter will prevail!
This warranty is granted to end users owning a Barco product.
Barco warrants that its products, when delivered in new condition, in original packaging, sold directly or through
a Barco authorized partner and used in normal conditions, is free from any defects in manufacturing, materials
and workmanship.
The warranty shall apply only to the extent that the products or any parts thereof have been installed and ser-
viced by skilled personnel certified by Barco.
The Warranty shall only apply if the mandatory preventive maintenance actions as described in the technical
documentation have been executed.
Warranty starts on the shipment date of products. If Barco is responsible for onsite acceptance (OSAT), warranty
starts upon sign off of OSAT or when product is taken into use, whatever starts first.
For software, repairs and purchased spare parts 3 months warranty apply, unless specified otherwise.
Any third party product or any part thereof which Barco merely resells with its products or services is subject to
the original manufacturer's warranty unless specified otherwise.
The warranty does not apply to consumables (lamps, liquids, filters, reflectors, fans, pumps, batteries, etc…)
This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to
follow operating instructions as mentioned in the technical documentation.
This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the origi-
nal condition, or product being connected to or used in combination with other equipment, products or systems
(hardware and/or software) not compatible with the product or not respecting the installation requirements as
defined in the installation manual (such as high temperatures, humidity, dust, power surges…).
In no event shall Barco be liable for any defects, failures, loss of or damage caused by or resulting from wear and
tear, any external cause or event out of Barco’s control, use or operation of the product prior to acceptance, any
act or negligence of customer or any third party, or any phenomena inherent to the technology used such as
image retention, burn-in, vibrations, etc…
The warranty is void if serial numbers, warning labels or original seals are removed, changed or tampered with.
During the warranty period, Barco will, at its sole discretion, repair (at Barco’s own or at a Barco certified service
center), or replace (using new or refurbished replacement parts) any defect within a reasonable period of time
and free of charge. The replaced product, parts and/or components shall become the property of Barco and shall,
at our request, be returned to Barco, otherwise invoiced.
Upon request of the customer Barco can send a service engineer onsite to repair the product. The travel time and
the travel and living expenses of the service engineer shall be payable by the customer in accordance with Bar-
co’s then applicable rates and procedures.
Barco will not pay shipping, insurance or transportation charges from you to us (Barco’s own or a Barco certified
service center), or pay any import fees, duties and taxes.
To obtain the Standard warranty service, return the product or part using the following procedures:
(i)
Contact your Barco partner or Barco help desk in your country/region (visit Barco.com/ support) for
specific return and shipping informations.
(ii)
Label and ship the product to the address provided by Barco in your country/region. You shall pack
the products correctly in the original packaging so as to protect them from transport damage.
(iii)
Place the necessary return material authorization number (RMA number) prominently on the outside
of the box. Shipments not bearing a RMA number will be refused.
Please ensure that a backup of any customized data or configurations is made prior to returning the product for
repair/replacement. During the repair or replacement process products are reset to their factory configurations
and all customized data and configurations will be lost.
The remedies specified in this warranty document shall constitute customer's sole and exclusive remedy and
Barco's sole and exclusive liability for Barco’s breach of the warranty hereunder.
Barco – Green BCM Solution – R591346 – user's manual – Revision 04– November-2016
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