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Azure Cielo Real-Time PCR Systems User Manual
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6. If you do not receive the test email:
a. Confirm the Cielo Device internet settings. Confirm there is a strong and active
internet signal.
b. Check your Email SMTP settings. Verify information has been entered correctly.
c. Restart the device and try again.
7. It is important follow these instructions in the order provided to enable the Email feature in the
Protocol Setup and Data Manager.
3.4.4—Technical Support
Help is available. This DEVICE SETTINGS page provides contact information for the Azure
technical support team.
Figure 42. Technical support information in
DEVICE SETTINGS screen.