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IP Office Installation Page 311
15-601042 Issue 20b (16 July 2009) IP Office
System Components: Applications
10.10.3 Compact Contact Center (CCC)
CCC is a reporting application designed for use in call centers. It provides a range of both real-time and historical
reporting options. CCC consists of CCC Server applications that receive call information from the IP Office Delta Server,
and a number of client applications for the display of that information. CCC and its clients are controlled by a range of
licenses entered into the IP Office configuration.
The CCC server applications are listed below. Typically they are installed onto the same PC:
•
CCC Archiver
The Archiver manages the collection and storage of call activity information.
•
Wallboard Server
Wallboards provide current information on the number of calls waiting, response times and service levels.
Wallboard Manager provides the ability to control both physical wallboards and PC wallboards. The Wallboard
server must be installed on the same PC as the Delta Server.
The CCC clients are:
•
Call Center View (CCV):
Provides a realtime information about call center activity.
•
Alarm Reporter:
Provides real-time and past 7-days information on alarms that have occurred within the call center.
•
PC Wallboard:
The PC Wallboard allows call center agents and supervisors to display real-time call center performance
information on their Windows PC screen.
•
Report Manager:
Provides in depth historical reporting on calls, agents and groups.
•
Workforce Management:
This application allows CCC to share information with a third-party agent scheduling application - Blue Pumpkin.
Details
DVD Compact Contact Center 5.2 DVD (700451545)
License Licensed application. See below.
Additional Delta Server installed.