Avaya IP Office 8.1, Описание продукта

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Product Description
IP Office 8.1 © 2012 AVAYA All rights reserved.
Page 233
Issue 26.k.- (16 August 2012)
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Provide additional information about the call.
Description
This feature is used to provide additional information about the call to the targeted user before they answer it.
Call Tagging may be used when transferring a call from Avaya one-X™ Portal for IP Office, Phone Manager or
Soft Console to give caller info if the user doing the transfer is not able to announce the call.
It is possible to add a tag to a call automatically using CTI and IP Office Voicemail Pro. This is also possible
based on an Incoming Call Route. On some telephones, displaying the Tag may mean that it is not possible to
display the usual call source and target information.
Reclaim Call
Feature
· The ability to recover, or reclaim, the last call that was at your phone but is now ringing or is
connected elsewhere.
Benefit
·
If you just miss a call and it goes to voicemail or call coverage, you can get the call back while it is still
being presented or connected through IP Office
Description
This is a special version of the Acquire Call feature that only applies to the last call at your extension.
Hunt Group Enable/Disable
Feature
· The ability for a user to enable or suspend their membership of hunt groups.
Benefit
·
A user may need to temporarily join or leave individual hunt groups, for example to cover a peak of
calls without changing the system programming.
Description
A team supervisor or administrator may not usually take calls for a team but at times of high traffic they may
join the group to take calls and when the peak is over leave the group to resume their regular tasks. To use
this feature the User must be configured as a member of the hunt group by the systems administrator, it is not
possible for a user to arbitrarily join a hunt group that they have not been identified as a member of.
Call Waiting
A User may not want people calling them to receive busy tone if they are already on another call, but have the
call receive ring tone and have some kind of alert that there is a call waiting. The user can then decide to finish
or hold the current call and answer the one that is waiting. The amount of information that is available about
the call that is waiting depends on the type of phone the user has, or if they are using Avaya one-X™ Portal for
IP Office or Phone Manager.
As Call waiting tone can be disruptive it is possible to turn the feature on or off and even suspend it for a single
call – useful for conference calls.
Do Not Disturb (DND)
This is the ability to temporarily stop incoming calls ringing at a user's telephone. It will prevent the user from
receiving hunt group calls and give direct callers either voicemail (if enabled) or a busy signal. This feature can
be enabled/disabled from the phone or via Avaya one-X™ Portal for IP Office or Phone Manager.
It is possible to have some calls bypass the DND setting and ring the phone. For example a manager might
have their secretary’s extension number on the DND exceptions list. The exceptions list can be easily managed
by the Avaya one-X™ Portal for IP Office or Phone Manager. Both internal and external numbers can be on the
exception list.
Dial Plan
IP Office has a very flexible numbering scheme for extensions, hunt groups and feature commands. While the
system has default numbering for feature codes and extensions, they can all be re-defined. Default extensions
and hunt groups have 3 digit numbers starting at 200 but these can be changed from 2 to 9 digits through the