Wallboard Installation & Maintenance
CCC Wallboard Installation - Page 63
CCC Wallboard Installation
Before starting the Wallboard Server, you must ensure that the Delta Server is running.
Note:
The Wallboard Client does
NOT
support the Device option.
Wallboard Server is started by:
1. Click
the
Start
button on the Windows taskbar.
2. Point
to
Programs
.
3. Point
to
CCC
.
4. Click
Wallboard Server
from the sub-menu.
The Wallboard Server will automatically connect to the last known Delta Server if
you are not using the Wallboard Server for the first time, and in the splash screen,
the "
Reconnect to last known Delta Server
" option is selected.
If you are using the Wallboard Server for the first time, or if in the splash screen,
the "
Reconnect to last known Delta Server
" option is not selected, then the Search
screen appears indicating the Wallboard Server is searching for the Delta
Server(s). Once the Delta Server(s) have been located the Find Server screen
appears.
5. Select the required Delta Server, then click the
Connect
button.
If your required Delta Server is not listed, click the
Advanced
button then:
a. Select one of the options of where to search for the server.
b. Click the
Search
button.
c. From the listed Delta Server(s), select the required server.
d. Click the
Connect
button.
Note:
Every time you start and/or exit the Wallboard Server, the internal buzzer within
the Wallboard (10/22 or a Spectrum Wallboard) is triggered whilst resetting the
Wallboard device(s).
To install a new Wallboard:
1. With the Wallboard Server open, from the
Devices
menu, select
Install New
Wallboard.
The Install New Wallboards wizard appears.
2. Select the required Wallboard manufacturer (Ferrograph for 10/22 Wallboards,
otherwise select Spectrum).
3. Select the required Wallboard model.
4. Click
the
Next
button.
5. Select the Communications Port that the Wallboard is connected into (use
Communications Ports 5 or 6 if using a Communications Card with a Ferrograph
wallboard; otherwise use the number of the Communications Port that the
Spectrum wallboard is connected to).
6. Enter the Network Number. There are 30 (1–30) numbers available. For each
selected Communications Port, Network Numbers 1-15 can be used.
By default Network Number 0 selects all the available Wallboard devices on either
port.
7. Enter a name for the Wallboard in the Alpha Tag text box. The name can contain
both alpha and numeric characters.
8. Click
the
Finish
button to save the settings.
Compact Contact Center Installation Manual
CCC Wallboard Installation - Page 63
40DHB0002USBG Issue 4a (05/29/2003)
Wallboard Installation & Maintenance
