Page 6 - General
Introduction
•
CCC User Access
:
CCC User Access allows storage of personal Call Center View and Wallboard
settings. It also establishes user rights and password protection for Call Center
View, Wallboard and Alarm Reporter software.
•
Workforce Management – Blue Pumpkin:
Workforce Management Interface allows integrated rostering, forecasting and
scheduling systems to connect across the LAN to a comma separated variable
(CSV) file containing a list of Contact Center related metrics.
•
MultiMedia Module
:
MultiMedia Module (MMM), is a customer contact software solutions that enables
companies and departments to manage multimedia contacts into and out of the
organization. MMM provides applications that manage Telephony, Web Chat, E-
mail and Web Call Back communications.
For installation of MultiMedia Module, refer to the separate Installation Manual.
Report Designer
:
The Report Designer module is a separate product that is used in conjunction with
Report Manager and is a software tool used for querying and reporting. It enables the
user to create reports that contain data from their contact center database and
schedule reports to be updated and printed. Report Designer is stalled when Report
Client is installed but requires a licence to operate. Refer to the separate CCC
Installation and CCC Report Designer User's Manuals for details.
Page 6 - General
Compact Contact Center Installation Manual
Introduction
40DHB0002USBG Issue 4a (05/29/2003)
