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More information
For information about all aspects of the Maintenance page, see Section B: Working with the
Maintenance page on page 51or the CallPilot Manager online Help.
Channel and Multimedia Monitors
The Channel Monitor shows the status of call channels. The call channels are the connections
between the server and the switch that carry the call signals to CallPilot.
The Multimedia Monitor shows the status of multimedia channels. The multimedia channels
are the DSP ports that process the calls. They are the voice, fax, and speech recognition
channels.
Disabling call channels
If you must take the CallPilot system out of service to perform software or hardware
maintenance, Avaya recommends that you disable all call channels first. Two way are available
to disable the call channels:
• Courtesy stop the channels (preferred method).
When you courtesy stop call channels, CallPilot waits until the channels are no longer
active before disabling them, instead of instantly terminating active calls.
• Stop the channels.
When you stop channels, you instantly disable them and terminate all active calls.
For information about using the Channel and Multimedia Monitors, see Section C: Working
with the Multimedia and Channel Monitors on page 63.
Running diagnostics on call channels
If you must run diagnostics for one or more channels, use the Diagnostics section on the
Maintenance page. For more information, see
Section B: Working with the Maintenance
page on page 51.
Using CallPilot Manager to monitor hardware
50 Avaya CallPilot 202i Server Maintenance and Diagnostics December 2010